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La Quinta Inn & Suites Dallas South-DeSoto
- Hotels
- DeSoto, TX
About this business
Location details
641 North I-35 E, DeSoto, TX, 75115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Never again Roaches and odor
Don’t let people take good to their room, make them eat downstairs! It was very ran down. Wash paper coming off the wall, mold on the door, dirt/mold on the wall, carpet not cleaned. Didn’t get to eat breakfast as there was one person cooking and there was people that would take all the food when it came out. After 20 minutes of waiting we left. We did tell the front desk, but nothing was done. Staff was great
Business response:
Dear Jovonia, Thank you for sharing your feedback. It's unfortunate to hear about your experience with the condition of the facilities and the breakfast service. We appreciate your kind words about the staff and will ensure your concerns regarding maintenance and food service are addressed with the appropriate team. Your insights are valuable in helping us improve.
This could be a great location, but it still leaves a lot to be desired. Blood stains all over the let out couch mattress and NO mattress covers at all. The internet was worthless. I was supposed to work while I was there but I COULD NOT because the internet wouldn’t work. The TV in the living room got 100 channels but the TV in the bedroom only got 8 channels. I brought it up to the staff and the woman got smart with me and said well it works everywhere else as she looked at the TV in the lobby. The place has roaches. The m... read more
Business response:
Dear Lataa, Thank you for sharing your detailed feedback. We're glad to hear that you appreciated the location, but we sincerely apologize for the issues you experienced during your stay. Cleanliness and connectivity are important to us, and it's disappointing to learn that we fell short in these areas. Your comments regarding the staff interaction, the mattress condition, internet service, and the presence of pests are concerning and will be addressed. We appreciate your input, as it helps us improve our services.
Never again The room had an infestation of roaches and the room smelled like urine. I did not stay the night due to the uncomfortableness. It was the equivalent to a Motel 6 which had lower rates. It wasn't worth it. Location
Business response:
Dear Lashanda, Thank you for sharing your feedback. We genuinely apologize for the experience you had with cleanliness and comfort. Your concerns regarding the room conditions are noted, and we'll ensure this is addressed with our team. We appreciate your input as it helps us improve our services.
Very Poor
Thieves They holding on to my refund and refuse to correspond with me or booking.com I booked 2 rooms for two nights but had to cancel one room immediately because my daughter wasn't able to come, i bought the insurance and all, i only check in one of the rooms, the hotel manager says they still gonna charge for one night for the other room that i didn't use, but its been 3 weeks now and they still don't want to return the remaining balance, i called booking.com and they say they keep emailing the hotel but they're not respo... read more
Business response:
Dear Terry, Thank you for sharing your experience. We understand how frustrating this situation can be, especially with the lack of communication regarding your refund. Please know that your feedback is important, and we’ll make sure to pass your concerns along to the relevant team. We appreciate your patience as we work to resolve this matter.
Bad
Not well Not sanitary , I got food poisoning from the food , everywhere smelled like cigarettes and weed the elevator smelled like it was hot boxed the staff is nice yes but they aren’t very strict with there no smoking policies , my car got hit in property and the person left it’s not a safe place to be at , they let everyone and everything in It was cold and the staff where nice but that’s about it , not a very good place to stay at
Business response:
Hi Angel, We deeply apologize for the issues you experienced during your stay. The concerns you have raised about cleanliness, safety, and the smoking policy are taken very seriously. This is not the experience we want to provide to our guests, and we are sorry that you had to deal with such discomfort. Your feedback will be shared with the management team for immediate review and action. We understand how upsetting this must have been, and thank you for bringing it to our attention
Frequently asked questions about La Quinta Inn & Suites Dallas South-DeSoto
How is La Quinta Inn & Suites Dallas South-DeSoto rated?
La Quinta Inn & Suites Dallas South-DeSoto has a 3.9 star rating with 2,810 reviews.
When is La Quinta Inn & Suites Dallas South-DeSoto open?
La Quinta Inn & Suites Dallas South-DeSoto is closed now. It will open tomorrow at 12:00 p.m.