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La Quinta Inn & Suites Dallas South-DeSoto
- Hotels
- DeSoto, TX
About this business
Location details
641 North I-35 E, DeSoto, TX, 75115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
The worst experience I've had at a Wyndham property When I arrived I received a room that the door looked like it had been kicked in and the card to open the door went all the way down and wouldn't open. I went to front desk and spoke with the clerk she spoke to me as if was stupid and place me in another room and that room had roach in the tub. The bedding was dirty and the room smell like pee. Went back to the front told them that it was nasty she didn't care i ask could we get new bedding and clean room the next day she s... read more
Business response:
Hi Ashlee, We apologise for the series of issues you faced during your stay. This is certainly not the level of service or cleanliness we strive to provide. Your concerns regarding the room conditions, breakfast, and the lack of response from our staff are taken seriously, and we will address these matters promptly with the appropriate departments to ensure that no guest faces a similar experience in the future. We understand how important comfort and cleanliness are, and we are committed to making the necessary improvements... read more
Bad Room was not cleaned properly
Business response:
Hi Porsha, Thank you for your feedback. We apologise that your room was not cleaned to our usual standards. We’ll address this with our housekeeping team to ensure better care going forward.
Fair
Fair
Roach Hotel Roach/bug Infested. My 1st night there, while sitting up in bed, I saw small bugs crawling on the table by the bed. I killed at least 5 of them, but some got away. You can imagine, now it's difficult to sleep because I fell bugs were going to crawl on my pillow and the on me. The fridge was not cold, it was warm...in which tiny bugs crawled on the outside and inside. Then I saw a roach crawling on the wall behind the TV. I complain, they move me to another room. The entire mirrored closet door was missing...then ... read more
Business response:
Hi Karla, We are deeply sorry to hear about the issues you experienced during your stay. Encountering pests and finding the condition of both rooms unacceptable is completely not in line with the standards we strive to maintain. We understand how unsettling and uncomfortable this must have been for you. We are addressing this matter urgently with our pest control and maintenance teams to ensure this does not happen again. We are glad to hear that the sheets and towels were clean. Additionally, we are investigating your refun... read more
Horrible...I was in fear of bugs crawling on me and in my luggage. Roach/bug Infested. On my 1st night there, on the night stand, next to the bed, I killed at least 5 little crawling bugs on a white napkin so that I could take pictures and show the front desk. The fridge was warm, not cool, in which more crawling bugs inhabited that area and inside and out. Plus there was a roach crawling on the wll behind the t.v. That night I couldn't sleep in fear of bugs crawling on me. I complain, they move me to another room which was ... read more
Business response:
Hi Karla, Thank you for sharing your experience. While we are glad to hear you found the linens clean and breakfast decent, we are sorry that your stay was impacted by these concerns. We have professional pest control measures in place and take reports like this seriously. Our team responded by offering a new room, though we understand this did not resolve your overall discomfort. Your feedback has been noted and will be reviewed internally to ensure a better experience for future guests.
I only took one picture of the roaches, but I have videos of two others I disliked that my room was infested with roaches, the room was generally filthy, other than the beds. The chair was stained all over, the floor boards were tearing off the wall, there were cracks in the bathroom mortar, there were smears of unidentifiable things on the walls. It smelled like a roach infestation.
Business response:
Hi Christian, We sincerely apologise for the issues you encountered during your stay. Cleanliness and comfort are a top priority, and we take concerns like yours very seriously and will address the condition of the room immediately with our housekeeping and maintenance teams to ensure this does not happen again. We appreciate you bringing this to our attention and hope you will consider giving us another chance to provide a better experience in the future.
Roaches in the first room we stayed in as well as our friend’s room then torn couch in the second. There were roaches in our original room. On the night stand, in bathroom, on the tv stand where the cups were. We then moved to another room and the coach was tore up with rips all over them and stains covering the entire thing. We made our kiddo sleep in our bed with us because we did not feel comfortable with her sleeping on the couch The breakfast was tasty & you could tell fresh as I kept seeing the breakfast bar being stoc... read more
Business response:
Hi Chasity, We appreciate you pointing out the positives, including our fresh breakfast and convenient location. However, we were surprised to hear about your concerns, as cleanliness and guest comfort are top priorities for us. Our pest control measures are regularly maintained, and the issues described do not align with our usual standards. While we understand your frustration, we always encourage guests to report any problems during their stay so our team can address them immediately. Your feedback has been noted, and we ... read more
Frequently asked questions about La Quinta Inn & Suites Dallas South-DeSoto
How is La Quinta Inn & Suites Dallas South-DeSoto rated?
La Quinta Inn & Suites Dallas South-DeSoto has a 3.9 star rating with 2,810 reviews.
When is La Quinta Inn & Suites Dallas South-DeSoto open?
La Quinta Inn & Suites Dallas South-DeSoto is closed now. It will open tomorrow at 12:00 p.m.