La Quinta Inn & Suites Fairfield

Business response:

I'm truly sorry to hear about your experience. Thank you for taking the time to share your feedback—it’s deeply concerning to us. We sincerely apologize for the cleanliness issues you encountered, especially regarding the pool. This is far from the standard we aim to provide, and we understand how disappointing and unacceptable this must have felt. Your comments have been shared with our management team for immediate review, and we’re taking steps to ensure that such lapses are thoroughly addressed. If you're open to it, we’... read more

Business response:

Thank you for taking the time to leave a rating. We're genuinely sorry to see that your experience didn't meet expectations. While we strive to provide a positive experience for all our guests, we understand that we may have fallen short in your case. If you’re open to sharing more about what went wrong, we would deeply appreciate your feedback so we can address the issue and improve moving forward. 

Business response:

We’re very sorry to hear that your recent experience didn’t match your expectations, especially after previous positive stays with Wyndham. The concerns you raised about old furniture, cleanliness, and the condition of the entrance are deeply troubling and not reflective of the standards we aim to uphold. Your feedback is incredibly important to us, and we’ll be reviewing these points with our team to ensure that such issues are addressed promptly. We truly appreciate you sharing your experience—it helps us grow and improve.... read more

Business response:

Thank you for sharing your feedback—we’re genuinely sorry to hear about your experience. Cleanliness, comfort, and a relaxing environment are cornerstones of what we strive to offer, and it’s clear we fell short during your stay. We take your concerns seriously, especially regarding the hallways, noise levels, and water temperature. These issues are being addressed with our housekeeping and maintenance teams to prevent similar situations moving forward. We’re grateful you brought this to our attention—it helps us improve and... read more

Business response:

Thank you for taking the time to share your feedback and for recognizing our staff—we’re thrilled to hear they left a great impression! We're also sincerely sorry about the condition of the hallways during your stay. That’s certainly not the standard we aim to maintain. We’ve addressed your concern with our housekeeping team to ensure that common areas reflect the same level of care and attention that our guests receive from our staff. Your comments help us improve, and we truly appreciate that. We hope to welcome you back f... read more

Business response:

Thank you for your honest feedback and for taking the time to share your experience. We're truly sorry to hear that parts of your stay didn’t meet expectations, especially with the condition of the bathroom tub and lack of hot water. That’s certainly not the standard we strive for, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. On a brighter note, we’re glad to know our staff left a positive impression—that really means a lot to us. We hope you’ll consider giving us an... read more

Business response:

Thank you for taking the time to share your feedback, and I’m truly sorry that your experience was far from satisfactory. It’s disappointing to hear that the room was not up to standard and that your check-in experience was negatively impacted by the staff’s inattentiveness. The unexpected fire alarm and the general condition of the property clearly contributed to your frustration, and I completely understand how unsettling that must have been. This isn’t the level of service we strive to provide, and your comments have been... read more

Business response:

Thank you for sharing your experience, and I’m truly sorry to hear that your stay fell so far below expectations. It's deeply disappointing to know that the condition of the hotel led you to check out immediately. That’s certainly not the experience we aim to provide. We appreciate your kind words about our front desk staff member—it's good to know that she tried to assist despite the situation. Your feedback about cleanliness is taken seriously, and we’ll be addressing this with the property team to ensure improvements are ... read more

Business response:

Thank you for your feedback, and we’re truly sorry to hear about the experience you described. What you went through is unacceptable, and we sincerely apologize for the discomfort and inconvenience caused during such a difficult time. Your concerns about cleanliness, safety, room assignment, and lack of amenities are very serious and have been shared with our management team for immediate review and action. We’re committed to making things right and improving for all guests, especially those in vulnerable situations. We appr... read more