This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
For starters, we arrived at the property at 11:30PM to find a line of around four people
Business response:
Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet expectations. Arriving late at night and encountering a queue must have been frustrating, and we apologize for any inconvenience this caused. We strive to provide a seamless check-in experience for all our guests, and your comments highlight an area where we can improve. If there was any delay or miscommunication, we truly appreciate you bringing this to our attention. Our team is continuously working to enhance the gu... read more
It was really bad ambience and could smell weed the very first thing as soon as I got off the cab. Hotel itself was in a very poor condition with walls, doors and rooms. Bathroom door didn't lock even though it had a locking mechanism. Breakfast area was looking very bad as well.
Business response:
Thank you for sharing your feedback. We are deeply sorry to hear that your experience did not meet expectations, and we sincerely regret the issues you encountered during your stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we take concerns about ambiance and maintenance very seriously. We appreciate you bringing these matters to our attention, and we will be reviewing them internally to ensure improvements are made. Your feedback regarding the bathroom door and breakfast area ... read more
Horrible no limpian los pasillos sucios un olor a cigarro habitación se ven muy bien pero no van a limpiar nunca ni aunque lo pidas. El desayuno estaba pasable para el costo del hotel. Pero no volvería jamas a hospedarme.
Business response:
Thank you for sharing your feedback. We are truly sorry to hear about the cleanliness issues and the unpleasant experience during your stay. This is not the standard we strive to maintain, and we deeply regret that we fell short. Your comments are important to us, and we will be addressing these concerns with our team to ensure improvements are made. If you’d be willing to provide more details, we’d appreciate the opportunity to make things right. Please feel free to contact us directly.
This hotel was the worst hotel I've ever stayed at. Check-in was at 3pm, we were there at 6pm and told our room was still being cleaned and that we should return in 30-45min. (All king bedrooms were being cleaned at the same time.) We did, and we got the same story. Waited until 7pm and a line of people was forming. Everyone was being told the same thing or being sent away angry. I don't know about you, but if you spend a whole day traveling, the last thing you want to do is wait for a room. We were finally in our room by 83... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay—this is not the standard of service we strive to provide. We understand how frustrating a delayed check-in and other challenges can be, especially after a long journey. Your feedback is incredibly valuable to us, and we take it seriously. Please know that we are looking into these matters to ensure improvements are made. If you’d be willing to share more details with us, we’d greatly appreciate the o... read more
When I arrived the day of my reservation it was already 5 30 PM and according to the hotel check-in starts at 3 PM however my room was not ready at 5 30 PM and after I left and came back in hour later it still wasn't ready I was scheduled to be somewhere at 7 PM instead I was 45 minutes late because of the poor management at the hotel
Business response:
We sincerely apologize for the inconvenience you experienced with your check-in. We understand how frustrating it must have been to have your plans disrupted due to delays in room readiness. This is not the standard of service we aim to provide, and we deeply regret that we did not meet your expectations. Please know that we are reviewing our processes to ensure timely check-ins for all our guests. Your feedback is greatly valued, and we appreciate you bringing this to our attention.
The facility was clean and the reception staff was good. The building is old and outdated and we found several safety issues (frayed and loose areas of carpet and loose handrails). Noise in hallway (considerable) was heard in room.
Business response:
Thank you for sharing your feedback with us. We're glad to hear that you found our facility clean and our reception staff welcoming. However, we sincerely regret that aspects of your stay did not meet expectations. Your concerns regarding safety issues and hallway noise are very important to us, and we take them seriously. We are currently reviewing these matters to ensure a better experience for all our guests. We truly appreciate your input and hope to have the opportunity to provide you with a much-improved visit in the f... read more
First of all, they gave us the wrong room we got in a dirty messy room second of all when they gave us our actual room. It was nasty even after housekeeping my friend went in the shower and found a 3 curly hair in the shower. the guests were terrible, screaming, shouting, listening to loud music at 3:30 in the morning we trying to sleep. The staff was rude to walk to me like I’m not paying no money. The breakfast is nonexistent they gave us microwave pizza that gave me diarrhea. Don’t stay here even if you on a budget. there... read more
Business response:
We sincerely apologize for the disappointing experience you had during your stay. Your feedback is extremely valuable, and we are deeply concerned to hear about the issues you encountered with cleanliness, noise, staff service, and breakfast quality. This is certainly not the level of hospitality we strive to provide, and we take your concerns seriously. Please know that we are reviewing these matters with our team to ensure improvements are made. We appreciate your honesty and regret that we fell short of expectations. Than... read more
So noisy even at night
Business response:
Thank you for taking the time to share your feedback. We sincerely regret that your stay was not as comfortable as you had hoped. We understand how important a peaceful environment is, and we apologize for any disturbances you encountered during your visit. Your comments are invaluable to us, and we are actively working on improvements to enhance our guests' experience. If there’s anything specific we can do to make things right, please feel free to reach out to us directly. We hope to have the opportunity to welcome you aga... read more
Not very clean. Staff of limited help. Needed a room in an emergency situation and it was inexpensive for the area.
Business response:
Thank you for sharing your feedback. We regret that your stay did not meet your expectations, and we sincerely apologize for any cleanliness or service issues you encountered. We strive to maintain high standards and appreciate your comments, as they help us improve. We are glad that we could accommodate your emergency situation and provide an affordable option. Your insights are valuable to us, and we will work to enhance our services to better serve our guests in the future. We hope to have the opportunity to welcome you a... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open tomorrow at 12:00 p.m.