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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We arrived on Thursday - June 12th. Due to a traffic accident, all WIFI throughout the hotel was down. This includes the check in process, no TV in our room. After 48 hours service was restored. We didn't have maid service until Saturday afternoon. The beds were uncomfortable, bathroom sink backed up, shower diverter hard to use. We gave a list to the front desk and asked for these items to be addressed. there was a fair attempt. Not what we were expecting from Wyndham! Back to Thursday check in, Robert the only one on duty ... read more
Business response:
Thank you for taking the time to share such detailed feedback. We're truly sorry to hear that your stay was impacted by the unexpected outage and the issues with the room. That’s far from the experience we aim to provide, and we sincerely apologize for the inconvenience. Your recognition of Robert’s efforts means a great deal — we're proud to have him on our team and will make sure he receives your kind words. We also appreciate your patience and the opportunity to address the challenges you faced during your visit. Your com... read more
Slow checkin. Staff was not very welcoming or friendly. Bare minimum. Hotel is incredibly dirty and unsanitary. After walking down the dirty hallway, with all the beat up doors, we walked in and out of the room immediately. It had an awesome perfume smell to mask the scent of something, dusty and rusted fixtures, bed was barely made. Bathroom looked old and unclean. Drapes were ragged and air unit was dirty and beat up looking. Neighboring rooms were loud and some people in the halls looked strung out. I was told the second ... read more
Business response:
Thank you for sharing your detailed feedback. We're deeply sorry to hear that your experience fell so far below expectations, and we truly regret the discomfort and frustration you encountered. What you described is not the standard we strive for, and it’s clear we missed the mark in multiple areas. Please accept our sincerest apologies for the condition of the room and property, the check-in process, and the lack of proactive service. The issues you’ve raised—cleanliness, room condition, noise levels, and communication—are ... read more
The room and hallway were dirty and had a strong, unpleasant odor. The property looks very different from the pictures on the website, which was misleading. The only positive aspect of my stay was the front desk staff, who were helpful and courteous.
Business response:
Thank you for taking the time to share your experience. We're genuinely sorry to hear that your stay did not meet expectations. Cleanliness and accuracy in our presentation are fundamental to us, and it's clear we fell short during your visit. Please accept our sincere apologies for the condition of the room and common areas, as well as any discrepancies between our online photos and the actual environment. On a brighter note, we're glad to hear our front desk staff made a positive impression—that means a lot to us. Your fee... read more
It was one of the filthiest hotels I've ever stayed in which is surprising with a name like Ramada. I didn't even want to shower in the morning it was so bad. I honestly couldn't get out of there fast enough. Will never stay in a Ramada again
Business response:
Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet expectations, and we deeply regret the cleanliness issues you encountered during your stay. This is certainly not the standard we strive for, and we sincerely apologize for the discomfort it caused. Please know that your concerns have been shared with our team for immediate action. Maintaining a clean and welcoming environment for our guests is a top priority, and your feedback is invaluable in helping us improve. We re... read more
The hotel was dirty and the carpet throughout looked like it hadn't been cleaned since the 70s. Lots of noise. Bathroom was so small you could barely turn around. Hotel doesn't look anything like the photos
Business response:
Thank you for sharing your feedback with us. We sincerely regret that your stay did not meet expectations and that cleanliness, noise levels, and room size contributed to a disappointing experience. We take guest concerns seriously and appreciate you bringing these issues to our attention. Your feedback has been shared with our team to ensure improvements in both cleanliness and accuracy in representing our accommodations. We strive to provide a comfortable and welcoming environment, and it’s disappointing to hear we missed ... read more
Business response:
Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet expectations, and we deeply regret any inconvenience you faced during your stay. Guest comfort and satisfaction are our highest priorities, and we sincerely apologize if we fell short in any aspect. Please know that your concerns have been shared with our team, and we are committed to making improvements to provide a better experience for future guests. We value your input and appreciate you bringing these issues to our... read more
Not good experiences, Breakfast are was horrible. Hotel needs lot of renovations and room service are short of staff. We stayed 5 nights and room was cleaned only on the last night before we left. 👎 Cannot recommend anyone to stay here.
Business response:
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and it’s disappointing to learn that we fell short in several areas. We sincerely apologize for the issues you faced, including breakfast quality, staffing shortages, and housekeeping delays. Please know that we take your concerns seriously, and we are addressing these matters to improve our services and facilities. Your com... read more
Nothing there was mold in the shower. A stain on the sheets and the floor was not mopped
Business response:
Thank you for taking the time to share your feedback. We truly appreciate your perfect rating and are pleased to know you enjoyed aspects of your stay. However, we are very sorry to hear about the cleanliness issues you encountered. This is certainly not the standard we strive for, and your comments have been shared with our housekeeping team to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you again for a flawless experience. Please do not... read more
The place was very durty the hallway the door was really bad the room was a also bad.
Business response:
We’re truly sorry to hear about your experience, and we appreciate your honest feedback. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay. Your concerns have been noted, and we will take immediate steps to improve. If you’d be willing to share more details, we’d love the chance to make things right. Thank you for bringing this to our attention.
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open tomorrow at 12:00 p.m.