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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Ok
Business response:
Thank you for sharing your feedback. We appreciate you taking the time to rate your stay. If there’s anything specific we could improve to make your experience better, we’d love to hear your thoughts. We hope to have the opportunity to welcome you again and provide an even more enjoyable stay in the future.
This hotel is old, needs to be remodeled. Dirty carpet in hallway. Complimentary breakfast included, unfortunately staff member was arrogant and spoke profanity. Pool is big but did not use it.
Business response:
Thank you for taking the time to share your feedback. We sincerely regret that certain aspects of your stay did not meet your expectations. While we acknowledge that some areas of the property may require updates, cleanliness and professionalism remain a priority for us, and we apologize for any shortcomings you encountered. We are especially concerned about your experience with our staff and take such matters very seriously. Please know that we will address this internally to ensure that all guests receive respectful and co... read more
The room was never clean throughout the whole stay, I requested at the front desk and was informed that it will be clean but that never happened. The towels were not replace, the room, hallway and lobby were dirty. The tv didn’t through the whole stay no one show to repair. The worst hotel I ever stayed in, will report this to trip advisor to alert other people
Business response:
We sincerely regret that your stay did not meet your expectations. Cleanliness and guest satisfaction are top priorities for us, and we truly apologize that the room service, towel replacements, and maintenance requests were not properly attended to. This is not the experience we strive to provide, and we deeply regret the frustration it caused you. Please know that we take your feedback seriously and will review our processes to ensure improvements are made. If you'd like to discuss this further, we encourage you to reach o... read more
There’s dust everywhere the AC covered in dust! My kids had rashes all over his body. Curtains were covered in dirt and stains. Pillow cases looked so dirty. Floors were sticky.
Business response:
We sincerely regret to hear about your experience and apologize for the cleanliness issues you encountered. Providing a comfortable and hygienic environment for our guests is our top priority, and we take your feedback very seriously. Our housekeeping team has been informed about these concerns, and we are taking immediate steps to ensure that all areas meet the highest standards of cleanliness. We deeply regret any discomfort caused to your family and appreciate your valuable input, which helps us improve. If you’d be open ... read more
The property was in awful condition. The entire inside was is poor condition and the rooms were run-down. Upon checking the bed we discovered numerous stains.
Business response:
Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. Your concerns regarding the property's condition and cleanliness are very important to us, and we take them seriously. We are actively working to improve our facilities to provide a more comfortable and enjoyable stay for all our guests. Your comments will be shared with our team to address these issues promptly. We appreciate your honesty and hope to have the opportunity to serve you better in the future. If you have ... read more
Hotel rooms had a horrible smell , all the furnishing was peeling and banged up
Business response:
We're truly sorry to hear that your stay did not meet expectations. A comfortable and well-maintained environment is very important to us, and we regret that we fell short. Your feedback is invaluable, and we will be looking into these concerns to ensure improvements. We appreciate you taking the time to share your experience, and we apologize for any inconvenience caused.
Hallways not vacuumed in a long time. Staff hitting on a lady.
Business response:
Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations. Cleanliness and professionalism are top priorities for us, and we are concerned to hear about the issues you encountered. We are actively addressing the cleanliness of our property to ensure a well-maintained environment for all guests. Additionally, we take staff conduct very seriously and will be reviewing this matter to ensure that all interactions remain respectful and professional. We truly appreciate you bringing th... read more
Don’t stay at this hotel. Terrible
Business response:
We're truly sorry to hear that your experience was disappointing. Providing a comfortable and enjoyable stay for our guests is our top priority, and it's unfortunate that we did not meet your expectations. Your feedback is valuable to us, and we will use it to make improvements. We regret that we did not deliver the experience you deserve, and we appreciate you taking the time to share your thoughts.
I was disappointed with my experience at this establishment. The cleanliness was below expectations, and I found the staff to be unhelpful and at times discourteous. Unfortunately, I would not consider staying here again.
Business response:
We sincerely apologize that your experience did not meet expectations. Cleanliness and exceptional service are top priorities for us, and it's disappointing to hear that we fell short. Your feedback is truly valuable, and we will be addressing these concerns to improve for future guests. We regret that we didn't provide the stay you deserved, but we do hope you'll give us another chance in the future. Thank you for sharing your thoughts.
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open tomorrow at 12:00 p.m.