La Quinta Inn & Suites Fairfield

Business response:

Thank you for sharing your feedback. We’re truly sorry your experience was so disappointing and far below the standard we strive to maintain. Cleanliness and respectful service are cornerstones of our hospitality, and what you described is completely unacceptable. We’re urgently reviewing this matter with our team to ensure it’s addressed immediately. Your comments are invaluable in helping us improve, and we deeply regret that your stay left such a negative impression. 

Business response:

I'm truly sorry to hear about your disappointing experience. Your feedback is very concerning and certainly not the standard we strive for. I sincerely apologize for the cleanliness issues and the lack of room service you described—this is not acceptable, and I completely understand your frustration. Please know that your comments have been taken seriously, and we are actively reviewing your concerns with our team to address and correct them. We want every guest to feel comfortable and cared for, and it’s clear we fell short... read more

Business response:

Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations. Cleanliness and maintenance are top priorities for us, and we take your comments very seriously. We are currently reviewing the situation internally to understand what happened during your stay. Regarding the refund dispute, we understand how frustrating this can be. Our team has been following the procedures outlined in our cancellation and refund policy. We appreciate you bringing these concerns to our attention, and... read more

Business response:

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations, particularly regarding the cleanliness of the hallways and exterior areas. Please know that we take these concerns seriously. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate attention and improvement. We appreciate your feedback, as it helps us do better. We hope you’ll consider giving us another chance in the future to provide you with a much-improved ... read more

Business response:

Thank you for your feedback. We're very sorry to hear that your experience didn’t match your expectations, especially in terms of the condition of the property. That’s certainly not the impression we want to leave. Your comments have been shared with our maintenance and management teams to ensure necessary improvements are made. We appreciate you bringing this to our attention and hope we’ll have the opportunity to offer you a much better stay in the future. 

Business response:

Thank you for taking the time to share your experience. We're deeply sorry to hear about the condition of your room and the customer service you received—this is unacceptable and absolutely not reflective of the standards we aim to uphold. Your feedback is extremely concerning, and we take it very seriously. We would appreciate the opportunity to review the details further, including the photos if you’re willing to share them, so we can investigate and address the issues appropriately. No guest should ever feel dismissed or ... read more

Business response:

Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about the disappointment you experienced during your recent stay with us. Please accept our sincerest apologies for the issues you encountered—from the delay in hot water to the condition of the furnishings and overall maintenance. We understand that, as a seasoned traveler, your expectations are based on consistent standards, and we're sorry we failed to meet them. Your comments have been shared with our management and maintenance teams... read more

Business response:

Thank you for your rating. We're truly sorry to see that your experience did not meet expectations. While there were no specific comments, we’re always striving to improve and would appreciate any details you’d be willing to share. Your feedback is important to us, and we hope to have the opportunity to offer you a much better experience in the future. 

Business response:

Thank you for your candid feedback. We're truly sorry for the delay during check-in and the condition of the common areas—this is far from the standard we aim to uphold. We understand how frustrating that must have been and appreciate you bringing it to our attention. Your experience highlights areas we clearly need to improve, and we’re already working with our team to ensure this doesn’t happen again. We hope you’ll consider giving us another chance in the future to show you the quality and care we strive for.