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La Quinta Inn & Suites Houston Baytown East
- Hospitality
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
this place was very disappointing the front desk clerk was very rude and not helpful!! we didn’t get to stay here we didn’t get to stay, they gave away our room!!!
Business response:
Hello Victor, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Bad We ended up not going, the worker there called me and was very rude, threatening I would miss my reservation if I didn't get there asap. We were still over an hour away and decided not to even waste our time. She had an AWFUL attitude and was rude to another guest while on the phone with me, telling that person they needed to wait. She was talking to someone else. Her tone was rude and aggressive. My husband and I love driving SIX hours to the galveston/Houston/Baytown area, and we were not about to waste our money and t... read more
Business response:
Hello moore, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
it was ok the room was hot! AC didn’t blow as good clean
Business response:
Hello Garcia, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most ... read more
Bad
bad couldn’t check in due to computer system not working had to go to another hotel
Business response:
Hello Dwight, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Bad Como les comenté me cobraron doble la estancia quedaron de regresarme mi dinero y todavía no o se me reflejA en mi cuenta El desayuno es una estafa para nada se puede llamar desayuno a eso La sra de guardia no o ISO nada por resolver mi problema paso mi tarjeta nuevamente y se cobro
Business response:
Hello Jose L, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
Bad
Poor
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Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,663 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open tomorrow at 12:00 p.m.