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La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair It smells the stairs the hallways
Business response:
Hello Katherine, Thank you for bringing this to our attention. We take all guest feedback seriously and will ensure that our management team is informed of your concerns. Should you wish to discuss this matter further or provide additional details, please feel free to contact our management directly. We appreciate your input as it helps us maintain our standards.
Horrible rooms & Service To start off with our room was dated smelled horrible and had dried blood stains on the pull out bed and sofa, dident feel comfortable or safe and it was the "Best room they had." Service was horrible, very rude and pool was closed without reason for the whole spring break weekend. For "Maintenance". Nothing. We have always stayed at La Quinta and have always had clean rooms and good service. This time was the total opposite.
Business response:
Hello Granado, Thank you for sharing your feedback about your recent stay. We regret to hear that your experience did not meet your expectations, especially regarding room conditions and service. Guest comfort and cleanliness are important to us, and your comments will be shared with our team to help improve future experiences. We appreciate your loyalty to La Quinta and hope you might consider giving us another chance in the future. If you wish to discuss your concerns further, please contact hotel management directly.
I liked the staff because they were nice and friendly. Everyone spoke and helped me when I asked. The elevator was missing buttons and it sounded like at any moment it would give out. While the hotel is pet friendly I overheard someone on staff say they didn't know that many dogs were staying there which was disturb because I literally saw dogs my whole stay. And the carpet smells like model, both in the rooms and stairwell. Staff were really friendly and helpful. Breakfast was great and the location was perfect because it w... read more
Business response:
Hello Avari, Thank you for sharing your feedback. We're pleased to hear you enjoyed the friendly staff, great breakfast, and convenient location. Your comments regarding the elevator and carpet will be noted as we strive to improve our guest experience continually. We appreciate your insights regarding pet policies as well and will use that information to help enhance future stays. Thank you again for your valuable feedback.
Dont stay here They took over 2k out of my acount and i had to dispute with bank and them. They said that money would take 3 to 5 days. Ruined my vacation and all the manager had to say was sorry. Nothing pool was clean thats all.
Business response:
Hello Reyna, Thank you for sharing your concerns about your recent experience. We’re glad to hear you enjoyed the cleanliness of the pool. However, it's disappointing to learn that other aspects of your stay did not meet your expectations. Every guest experience is important to us, and we appreciate your feedback, which we will ensure is communicated appropriately. If you have further concerns regarding your account, please reach out to management for assistance.
Bad
Bad
It was okay for the price that we paid. Normally when I book a double bed, the beds are queen size beds, these were full size. My towels had hair stuck in them. So we went out and purchased towels. The shower head had like hard water build up around them, which may be because house cleaning doesn’t clean them. The rooms could have been clean better. There was a lot of dirt build up that was noticeable in the bathroom baseboard. The breakfast was prepackaged. The only hot food was the waffles. I understand you get what you pa... read more
Business response:
Hello Victoria, Thank you for sharing your feedback about your recent stay. We appreciate your observations regarding the room conditions and breakfast offerings, as they help us enhance the guest experience moving forward. We're glad to hear you enjoyed the convenient location and nearby amenities during your visit. Your comments regarding cleanliness will be relayed to the appropriate team to ensure continuous improvement. We hope you consider staying with us again in the future.
Poor
Bad
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,951 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.