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La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Ok overall Shower head leaked and sprayed wall Breakfast not much options. Coming in from West is a maze to get to hotel.
Business response:
Hello Michael, Thank you for sharing your feedback. We...
they didnt let me stay at the property because of my “age” even though they took my money and let me they didnt let me stay at the property because of my “age” even though they took my money and let me book already and refused a refund nothing
Business response:
Dear Tyler, We understand your concerns regarding the age requirement, your booking, and the refund issue. We recognize how frustrating this situation must have been, and your feedback has been noted for review with our management team to better understand what occurred and improve the guest booking experience. Sincerely, Hotel Manager
Good enough. Older and in need of repairs and updates. Ac struggles to keep the room cool. Price is great. Staff is always helpful. Location is perfect for me.
Business response:
Hello Jason, Thank you for sharing your thoughts about your recent stay. We're glad to hear that you found our staff helpful and appreciated our location and pricing. Your comments regarding the room temperature and updates are valued and will be taken into consideration as we continue to improve our facilities. We hope you had a pleasant overall experience and would consider staying with us again in the future.
Fair
Overall, staff were very responsive to our requests, and amenities were nice. were Too close to a very busy freeway! Truck traffic night noise disturbed our sleep. The entrance to the property from the service road had a deep pothole that can damage a vehicle’s tire and /or wheels when turning into the parking lot. The parking lot has a smaller pothole also. Landscaping around the property (cutting down old, dead palm trees; trimming existing shrubs, etc) would vastly improve the property’s appearance. It was near our destin... read more
Business response:
Hello Lynn, Thank you for your feedback regarding your stay. We're glad to hear the location was convenient for your needs and you found the pricing reasonable. Your comments about noise levels and property maintenance have been duly noted as they play an important role in enhancing guest comfort and overall experience. We appreciate your insights on landscaping and parking lot conditions, as they help us identify areas for improvement. Safe travels on your future journeys.
Will definitely be staying elsewhere next time. The entire building was hot. From the front desk to the hallways and even our room was hot. Our room was a little cooler than every where else, but it was still crazy hot in our room. The bed was not comfortable at all. The TV remote worked to turn it on and for the volume, but wouldn’t change channels. When we walked out of our room the next morning, the 4th floor smelled awful like someone had been smoking in the hallway. The entire hotel is in major need of up dates. The fro... read more
Business response:
Dear Keith, Thank you for recognizing our friendly and welcoming front desk staff. We have noted your concerns regarding temperature, bed comfort, television remote, hallway odor, and property updates, and will review these matters with the appropriate teams. Sincerely, Hotel Manager
It was doable but I’ll never stay here again The outside was fine but the inside needs to be renovated!!!! My bathroom smelt the mold in room 302! They have a big spot by the window on Celing of some sort The staff, the location, the outside of the hotel
Business response:
Hello Amber, Thank you for sharing your views. We're glad you enjoyed our location and the service provided by our staff. Your comments regarding the condition of your room have been noted, and they are important for our ongoing efforts to enhance our guest experience. We appreciate your input as it helps us to maintain and improve our hotel for future visitors. We hope to welcome you back in the future to experience our upgrades.
Disappointing The staff was rude
Business response:
Hello Michelle, Thank you for sharing your feedback regarding your experience with our staff. We strive to provide excellent service, and your comments will be reviewed with the team to encourage reflection and improvement. It’s important for us to ensure that all our guests feel valued and respected during their stay. Your insights are invaluable in helping us enhance our guest experience moving forward.
Overall our stay was okay! 1. Air conditioner in my room didn’t work so they brought me a fan. 2. The pool was closed! Location was great!
Business response:
Hello Shyla, Thank you for your feedback regarding your recent stay. We're glad to hear that you enjoyed the great location. We understand that the issues with the air conditioning and the pool closure were disappointing, and we appreciate you bringing them to our attention. Your comments will be shared with the appropriate teams to ensure we continue to improve our services for future guests. We hope you consider staying with us again in the future.
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 3,077 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.