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La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Didnt appreciate being charged for a pet fee Charged a pet fee Convenience
Fair The hallway on the 4th floor smelled like cigarettes. The room smelled funky. The room was advertised as a king with a full pull out bed to sleep 5 in total. The pull out bed was more like a twin and only fit one. The breakfast was, meh. Front desk staff at night were great. Convenient location.
Disappointing Halls stunk. It’s old & outdated, we were on the fourth floor & the elevator wasn’t working our whole stay. Minimal options for breakfast. Couldn’t take a plate of breakfast upstairs. The location.
Bad hotel!!! The bed wasn't clean, and the room had a horrible smell. The place allowed dogs in the building, and my kids couldn't sleep due to the loud people in the next room. The TV remote hardly worked. The bathroom was dirty, and the ceiling next to the elevator looked like it was going to cave in. The bed was very uncomfortable, and it felt like bugs were crawling all over us. The covers I received for our bed and the sofa bed were still wet and smelled Nothing at all.
Business response:
Hello Jeremiah, Thank you for sharing your feedback with us. We regret to hear about the challenges you encountered during your stay. We strive to provide a pleasant experience for all our guests. Your concerns will be addressed with the relevant teams for further improvement.
Disappointing
Fair
Gross The room had roaches pretty gross. Notice them the last day as soon as we walked in and in the bathroom. When we were getting ready to leave I went back to grab my phone on the night stand and a big roach walking near my phone. I just hope none came home with us. I should have taken picture but I was so grossed out I forgot got. The location was good for what we were doing.
Business response:
Hello Canela, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to o... read more
Very disappointing stay, we were in town for a sick family member, but weren’t able to get much sleep because of the sme There were homeless people everywhere around the property. There were people staying in the hotel smoking pot in the hotel, in hotel rooms and outside. The smell of smoke from cigarettes as well as weed were very strong throughout the property. We went to the front desk twice and were basically just told sorry. The smell was coming into our room. None of the phones in our suite worked. The hallways, elevat... read more
Business response:
Hello John, We apologize for any inconvenience you may have experienced during your recent stay. We always strive to provide a comfortable and enjoyable environment for all our guests. We take all feedback seriously and will address these concerns with the appropriate departments for further improvement. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,953 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.