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Las Colinas Heights
- Apartments
- Irving, TX
About this business
Location details
3701 N O'Connor Rd, Irving, TX, 75062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Moved in and new management Amazing management with excellent staff members mainly Heather who I worked with for my new Apartment, she has done an amazing job finding me the right apartment and also great service. I appreciate all her work for me and hope my stay remains excellent as I expect.
Business response:
We sincerely appreciate your fantastic feedback on our management and office team members! It is a point of immense pride that our professionals work so hard to give residents an all-around exceptional living experience. You can certainly rest easy knowing that we will continue to prioritize your comfort on a daily basis.
Las Colinas Heights misinformed me on the existence of washer/dryer connections in their units - twice! I originally toured Las Colinas Heights in February 2025. There were no townhomes with washer/dryer connections at the time, so I decided wait and see if one came available in the future. I was clear that the washer/dryer connections were a necessity for me to move in. In March, I called Las Colinas Heights to check to see if any units became available. They said had a townhome unit with w/d connections, so I applied that ... read more
Business response:
Thank you for walking us through your experience in such thoughtful detail. We understand your feelings regarding shifting plans during your leasing journey, especially after your investments. While we are glad we could resolve part of the matter, we recognize your desire for further resolution. We are open to continuing the conversation in an effort to give you the utmost care and attention. Please do not hesitate to reach out to us directly at lascolinasmgr@tamresidential.com. We wish you the best of luck in your new home.
Bugs Galore, Noisy neighbors, limited parking Nasty neighbors causing bugs to come into our apartment, pest control has been out 3 times already and they arent even near the food its in the cabinets with the dishes and the spices, neighbors partying all night long, we submitted multiple reports to the onsite “officer” and to the office, nothing has changed. There is so much “paid” covered parking there is barely any open parking by our unit, my wife and i have to walk 2-3 buildings away to get to our actual unit.
Business response:
Thank you for taking the time to let us know about your concerns with pest control, parking, and late-night noise disturbances that have affected your satisfaction in your home. Please reach out to us at marketing@tamresidential.com so we may learn more and work to uplift your time with us. We look forward to speaking with you.
Maintenance staff so bad it put my life in danger. Avoid at all costs. MAINTENANCE Their maintenance staff is dangerously incompetent, and I'm not exaggerating. My heat unit was pumping some kind of chemical-smelling gas into my apartment in large quantity. I specifically told the maintenance staff NOT to turn on the heat or, if they had to, to open all the doors and windows. Instead, they turned the heat on and LEFT IT ON for 6 hours while my wife & I were out of the house. The apartment was so toxic when we got home that b... read more
Business response:
We appreciate you raising your concerns. We want you and your wife to enjoy a comfortable, functional home, and we are actively looking into the situation you have described here. At your earliest convenience, we urge you to contact us at lascolinasmgr@tamresidential.com for further assistance. Thank you.
Verified Renter To start my car got broken into literally yesterday, they never answer the phone and they are disorganized. There is a few or slim good things but most of it is bad.
Verified Renter Horrible experience here. Don’t move to this complex. Area is dirty. Apartments have pests. Leasing office can be so rude. Work orders are never taken care of. 0/10 would recommend.
Business response:
Nothing is more important to us than our residents' well-being and peace of mind, Athena. Please know that we take your feedback regarding the community environment and service seriously, as our team aims to maintain a community where residents feel welcome and supported. We would love to learn more about your experience, so please email us at lascolinasmgr@tamresidential.com. We look forward to hearing from you!
Verified Renter Our experience here has been good so far. The move in process was a nightmare because of various miscommunications throughout the entire process. Also the laundry mats are not working correctly and we had to dry our clothes with a hairdryer. We are enjoying the gym and pool facilities and love our unit.
Business response:
Thank you, Kelsey, for your review and patience with our community! We're glad to hear you're enjoying your apartment and amenities so far. Our team strives for clear communication and to make things as seamless as possible, and your feedback helps us improve. We've noted your concerns about the laundry mats and will be looking into them. If you need anything else to make your experience five stars, feel free to reach out!
Verified Renter There is a trash problem here. The puck up service has been spotty. Some nights it is picked up, others it is not. The dog waste cans are overflowing and there is trash on the ground everywhere. There is not enough lighting at night. I feel unsafe in areas because there is no light. The porch lights go off too early and I have to struggle in the dark. I have also had 2 maintenance issue go unresolved. The electrical outlets in my bathroom do not work. 2 separate visits and no resolution. I am unable to use my... read more
Business response:
Danica, thank you for taking the time to share your concerns about our upkeep and atmosphere. It is always a top priority for our team to maintain a clean and inviting community that helps all residents feel at ease. With that said, we would love to have the opportunity to discuss these matters further and ensure your situation improves. At your earliest convenience, please email us at lascolinasmgr@tamresidential.com.
Verified Renter They called me the afternoon before my move to say that the unit wasn't ready. And there were actually no washer and dryer connections as promised. This was literally my only ask when viewing the property. I signed this lease a month ago and they chose to call me at the very last minute before my move? I'm left scrambling to find something else or accept another unit that is over 300 more per month. They act like this was a situation I caused. The only plus side this property has is Heather. She was so nice, ... read more
Business response:
Thank you, Renee, for sharing your feedback with us. Heather is an integral part of our team and will be delighted to know she is a bright spot in our community. We noted your comments regarding your move-in experience and are eager to offer assistance. It is important that our residents and future residents settle into our community with ease. Please contact us at lascolinasmgr@tamresidential.com so we can better support you throughout this process.
Frequently asked questions about Las Colinas Heights
How is Las Colinas Heights rated?
Las Colinas Heights has a 3.2 star rating with 670 reviews.
When is Las Colinas Heights open?
Las Colinas Heights is closed now. It will open at 9:00 a.m.