This profile has been claimed by the business owner or representative.
Las Colinas Heights
- Apartments
- Irving, TX
About this business
Location details
3701 N O'Connor Rd, Irving, TX, 75062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter AVOID AVOID AVOID! When I first moved into Las Colinas Heights, I was enticed by the great price complimented with the large floor plans. However upon move in, our unit hadn't even been cleaned. We had issues with multiple things including the AC not blowing cold air, leaks in the roof, mold in the kitchen cabinets, paint peeling in the tubs, nails being found lodged in the carpet. And these are just the ones off the top of my head! Maintenance takes their time to deal with anything so don't expect them to ru... read more
Business response:
Allen, thank you for making us aware of your concerns as a former resident of our community. We are always brainstorming ways to enhance the services and amenities we provide, so we look forward to using your feedback to help improve the living experiences of our current and future residents. We wish you all the best in your new home.
Front Office issues Maintenance and communication with the front office has been the biggest issue with this apartment complex. If that was to be addressed, this would be lovely to live here
Business response:
We appreciate your input. We want you to be completely satisfied with your experience in our community, and we are sorry to hear that you have concerns about maintenance and communication. When you have a moment, please reach out to us at lascolinasmgr@tamresidential.com so we can gather some additional information about your experience and learn how we may better serve you.
Long Time Resident We have lived here for almost 8 years, and it was FABULOUS when we moved in..however, several different property mgmt have taken over at one point or another and service and the property itself has gone so far down. Roads are awful, gates have not worked in YEARS, they do not answer the phones in the office, and changes come without notification to residents-- it's really sad to see where it has gone to. Spent the summers with no pools.....no one cared, it was more important to get those security cameras u... read more
Business response:
We appreciate you sharing your concerns as a loyal resident of eight years. Our team works diligently to continually improve our residents' living experience, and we are sorry if you have encountered any recent dissatisfaction. We value your feedback about community upkeep and communication and are eager to improve your experience. When you have a moment, please email us at marketing@tamresidential.com so we can personally address your concerns.
Poor property Each management company is more disorganized than the last. They gave away the parking spot I paid for for 9 years and the resident that took it wont give it back. Management was incredibly rude in handling this major mistake on their part and told me they aren't bound by doing the right thing, only by their incomplete records. I've been nothing but a model tenant, I pay on time, I never complain, people don't complain about me, I keep to myself. I will not be renewing my lease for a 10th year. In addition: he ... read more
Business response:
We appreciate you being such a wonderful resident for the last nine years and are very sorry to learn of your experience with your parking spot. We would like the opportunity to make things right and invite you to email us at marketing@tamresidential.com so we can get a few additional details. We look forward to connecting.
Do Not Move here!! This place is horrible! Repair orders are not resolved unless you, the tenant, make the repairs yourself. This place has high fees, high crime, and horrible service, to name a few.
Business response:
Thank you for making us aware of your concerns with our maintenance service and atmosphere. We are committed to preserving the comfort and well-being of our residents, so we take your feedback seriously and are committed to improving your living situation. When you have a few moments, please email us at marketing@tamresidential.com so we may gather additional information about your experiences.
they keep adding extra services fees. If you are planning to lease here, be ready to pay extra almost $250 on top your rent. For one bill I see 2 water bill and separate service charges and again service charges.
Business response:
Thank you for making us aware of your concerns with additional service charges in our community. We have always aimed to provide accurate information about the costs associated with living here, so if you feel that you were inadequately prepared in this case, please know we would be more than happy to clarify things going forward. Please email us at marketing@tamresidential.com for further assistance.
Don't live here. I hate to write this but our one year at this property was the worst year. The office staff is unfriendly, ill-informed, inconsistent, and unprofessional. Every time we went into the office, there seemed to be new staff which led to us always being given different answers and information. Nobody seemed to be on the same page. Perhaps the training they were being given was insufficient? It states it is a “gated community “ which was one of the reasons we chose the property. Well the gate was/is broken for the... read more
Business response:
Thank you for sharing your concerns. We are sorry that you felt displeased with your time in our community. As we work to continually improve our resident experience, we would like to discuss your feedback about customer service and cleanliness in greater detail. At your convenience, please email us at admin@tamresidential.com. Best wishes in your new home.
Apartment complex is in horrible condition The leasing office does not answer phone calls, my move in date was on a Sunday, in which they told me to pick up the key. I sat in 100 degree weather for 4 hours waiting for someone until I just went home because that's just aggravating. I spent a month driving back and forth just to SPEAK to someone since they don't reply to email either. I finally received the key to find out that there's already a roach living there, doors are broken and just laying on the walls, rust under the ... read more
Business response:
We understand your frustration, and as mentioned in our message back to you earlier, someone with our corporate team will be reaching out to you. We request that renters walk their potential apartment the day before moving in to ensure it is up to standards and is not missing anything. We are sorry if this was missed or not a best practice when you moved in. Our goal is to make this right and ensure you love your home, so please be patient with us as wek work though your concerns.
Frequently asked questions about Las Colinas Heights
How is Las Colinas Heights rated?
Las Colinas Heights has a 3.2 star rating with 670 reviews.
When is Las Colinas Heights open?
Las Colinas Heights is closed now. It will open at 9:00 a.m.