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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Outrageously expensive! 3 people, 2 bottles of midrange champagne, 1 appetizer, 1 entree, 1 pizza shared. $700 including tip. Wow!!! You need lower cost wine options 4sure
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
Outstanding service, the staff was wonderful. Absolutely disappointed in the food. The pizza was decent, and everything else missed the mark. Even the Lemon Spaghetti (which I love in Vegas) was awful. If it wasn’t for the staff, good cocktails and a fairly decent Antipasto appetizer the whole evening would have been a bust. At a $500 price point for dinner it’s unacceptable.
Business response:
Thank you for taking the time to share your feedback. We’re thrilled to hear you had a positive experience with our staff, cocktails, and antipasto appetizer. However, we're genuinely sorry to learn that the food didn’t meet your expectations, especially given the high price point. Your comments about the pizza and Lemon Spaghetti are important to us, and we’ll be sure to review these dishes with our kitchen team to improve. We appreciate your honest input and hope you might give us another chance in the future to deliver a ... read more
The service was slow and the server was very forgetful. The food quality was subpar when considering the price.
Business response:
Thank you for your feedback. We’re sorry to hear about the slow service and the issues with the food quality. This is not the experience we aim to provide. We will address your concerns with our team to ensure improvements. We appreciate your input and hope you'll consider giving us another chance. Regards, The Team at Luna by Giada Scottsdale
Checked in for 8:30 reservation about 10 minutes ahead of time. Told our table wasn’t ready yet. Ok fine, no problem, we’ll just go grab a drink at the bar. After receiving absolutely zero updates from the hosts or anyone else that worked there, we got up and left at about 9:15. We then walked over to a nearby restaurant and had a wonderful experience. Won’t bother trying Luna again. They need to get their act together. Nobody paying those prices is going to be ok with that low quality, dog $hit type experience…
Business response:
We’re truly sorry to hear about your experience. It’s clear we missed the mark with both communication and timing. Your feedback is important, and we’ll use it to make necessary improvements. We hope you’ll reconsider giving us another chance in the future for an improved dining experience. Regards, The Team at Luna by Giada Scottsdale
We were so excited to finally get a reservation here. That being said, WAY over priced for what you get. They also add on a 3.5% ad min fee. Service was great, but $190 for two bowls of pasta and 2 glasses of wine is ridiculous. Food was good.
Business response:
Thank you for your feedback. We’re pleased to hear you enjoyed the service and food, but we’re sorry to hear you felt the pricing was too high. Your comments are important to us, and we’ll take them into consideration. Regards, The Team at Luna by Giada Scottsdale
Personally, we did not care for the food. The flavors felt off to us. To each their own.
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
Worst ever! Giada should stay in Las Vegas! Such a talented chef- truly disappointed.
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
Firstly, ambiance is excellent. Cool vibe, modern hotel with amazing views of Camelback Mountain, sunsets, etc... 7th floor viewing can't be beat elsewhere. Next... the customer service, wait staff, bartenders etc... all were very kind and courteous. Sadly... thats were the 5 stars end and 1 star begins. The food is nothing to look forward to or return for. Celebrity chef Giada would or should be embarrassed to be serving poor dishes like this... Her Signature dishes, pastas, etc.. had no flavor at all. Lemony, creamy pasta ... read more
Business response:
Thank you for sharing your detailed feedback. We’re glad you enjoyed the ambiance and service but are sorry to hear the food did not meet your expectations. Your comments about the dishes and pricing are valuable and will be reviewed to improve our offerings. We appreciate your insights and regret that we didn’t deliver a better dining experience. We hope to welcome you back for an improved dining experience. Regards, The Team at Luna by Giada Scottsdale
The restaurant was very nice. Meals were somewhat reasonable. Appetizers were expensive for the size portion. The drinks were absolutely expensive. $25 for a drink is a little ridiculous. I would have been fine if we had an out of this world experience, but our waitress barely came back to the table and we had to constantly flag someone down just to get water which we didn’t get very much of. We waited three months for the reservation and I was definitely disappointed.
Business response:
We’re sorry to hear your experience didn’t meet your expectations. While we’re glad you liked the restaurant, we regret the issues with service and pricing. Your feedback is important and will help us improve. Thank you for sharing your thoughts and we hope to welcome you back for an improved dining experience. Regards, The Team at Luna by Giada Scottsdale
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,352 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.