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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Everything about Luna is great except the prices. Way over valued ...
Business response:
Thank you for your feedback. We appreciate your positive comments about Luna, and we'll take your pricing concerns into consideration. We strive to provide a great experience at a fair value and hope to see you again soon. Regards, The Team at Luna by Giada Scottsdale
Good was good but service was not great. Had a reservation but They tried to sit us in the bar area to start and then we had to wait 25 min to get a table in the dining room. Took 20 minutes to close out drink tab at the bar. Tried to serve us other tables orders several times. Would think service would be better since opened several months but it wasn’t great. The food was good though which made up for the service. The ambiance felt like you were sitting in a Marriott breakfast dining room. I think they could have done bett... read more
Business response:
Thank you for sharing your feedback with us. We apologize for the service lapses you experienced during your visit. Your comments are important to us, and we will address these issues with our team to improve our service efficiency and ensure a smoother dining experience. We're pleased to hear you enjoyed the food, and we appreciate your thoughts on the ambiance as well. We hope to welcome you back for a more enjoyable experience soon. Regards, The Team at Luna by Giada Scottsdale
I have dinned here three times - and each time my satisfaction decreased a little more...this will probably be my last time to Luna sadly. Service slow...food was not hot...really hard to get an drink order in...decor-average! wish my review was better.
Business response:
We're sorry to hear about your recent experiences at Luna. Your feedback is valuable to us, and we apologize for falling short of your expectations. We'll address the issues you've mentioned regarding service speed, food temperature, and drink orders with our team. We hope you'll consider giving us another chance to provide you with a more satisfying dining experience in the future. Regards, The Team at Luna by Giada Scottsdale
Service started out great but the restaurant started filling up and it went downhill
Business response:
We're sorry to hear that your experience declined as the restaurant got busier. We strive to maintain excellent service throughout peak times and will address any issues promptly. Your feedback helps us improve, and we hope you'll give us another chance to exceed your expectations. Regards, The Team at Luna by Giada Scottsdale
Food and service were good but everything is significantly overpriced. Could have got more for less at steak 44…
Business response:
Thank you so much for your review. We are happy to see that we exceeded your overall expectations and look forward to being at your service again soon! Regards, The Team at Luna by Giada Scottsdale
The food was good. Service was very good. The noise level was not good. We had to literally shout at each other to be heard. Mouse was louder than the music. Too bad because it's a beautiful place.
Business response:
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the food and experienced excellent service during your visit. However, we apologize for the inconvenience caused by the noise level. We understand the importance of creating a pleasant dining atmosphere and will take your comments into consideration to improve. We hope to have the opportunity to welcome you back soon for a more enjoyable experience. Regards, The Team at Luna by Giada Scottsdale
We enjoyed our experience at Luna by Giada. The service was outstanding. The food is good. We had the arancini appetizer, signature lemon spaghetti, margherita pizza, and mascarpone brownie cheesecake for dessert. It is loud in the restaurant, which makes it difficult to have a conversation with the person who is across the table from you. There is a 3.5% venue fee (we were staying at the hotel) automatically added to your bill, which is insane considering the prices are already high for what you get. I will not return to th... read more
Business response:
Thank you for sharing your experience at Luna by Giada. We're thrilled you enjoyed our outstanding service and delicious food. We apologize for the inconvenience caused by the noise level and venue fee. Your feedback is valuable, and we'll use it to improve. We hope you'll reconsider and give us another chance in the future! Best regards, The Team at Luna by Giada
Very over priced for the quality. $38 for spaghetti with 2 pieces of shrimp. $28 for small pizza. I don’t mind paying for expensive meals, but this time it was not worth it. Server was a little slow bringing drinks
Business response:
Thank you for sharing your feedback with us. We apologize that your dining experience did not meet your expectations in terms of value and service. We take your comments seriously and will review our pricing and service standards to ensure a more satisfying experience for our guests in the future. We appreciate your patronage and hope to have the opportunity to exceed your expectations on your next visit. Regards, The Team at Luna by Giada Scottsdale
Very noise, limited menu, prices were higher than the menu warranted. Walked in and the noise hits you in the face. Waiter was aggressive just on the verge of annoying. Would have thought such an inventive chef, the menu would have been more exciting, the menu was disappointing. Very disappointing experience.
Business response:
We're truly sorry to hear about your disappointing experience at Luna. Your feedback is invaluable to us, and we apologize for falling short of your expectations. Rest assured, we'll address the noise level, menu variety, and service quality to ensure a more enjoyable visit in the future. We appreciate your insights and hope to have the opportunity to exceed your expectations on your next visit. Regards, The Team at Luna by Giada Scottsdale
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,352 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.