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Lyons Roofing
- Contractors
- Phoenix, AZ
About this business
Award-Winning Roofers in Tucson & Phoenix 20+ Years of Roofing Repairs & Replacements At Lyons Roofing, we provide full-service re-roofing and roof repairs to homeowners and building owners throughout Arizona. Licensed and bonded, our roofing contractors combine the latest technology, highest quality materials, and most advanced techniques with decades of industry-leading, client-recommended service. As an industry leader, the Lyons Team sets the standard of excellence in roofing. We are dedicated to providing peace of min... read more
Location details
878 W Illini St, Phoenix, AZ, 85041, United States
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Jim was great and initially offered to move the cracked tiles to the back of the roof, seal them, and place the perfect tiles on the front side to preserve the look of the house. This would have been a functionally good repair, but since we are going to be selling the house in the near future, we did not choose that option. Jim gave a reasonable estimate (Lyons roofing has a minimum $350 fee) for locating similar tiles and coming back to do the repair. He could not guarantee that the tile used for the repair would match what... read more
Business response:
Thanks for sharing your estimating experience with other Angie's list members. Unfortunately a lot of tile manufacturers did not survive the economic crisis and that does put us in a difficult situation when it comes to matching tile. We have our own "stock" of discontinued tiles, regrettably not ones to match your roof. If you should need anything else from us do not hesitate to reach out. Again, thanks. Ann Pepper Director of Business Development apepper@lyonsroofing.com
Initial meeting went really well, the job got started on time and everyone involved on the job was professional and got the job done on time. The clean up was awesome and they even made sure to make my backyard better looking than it was when they started. I did have some questions, I don't remember the exact things I had concerns with, but the bottom line was that Lyon's roofing took on my problems as their own and correct any and all issues I had, they were great! Replaced old roof
Business response:
You have unanswered questions. I want to help, but not at 4am when it finally hits you. :-). Kidding aside, if you have questions, do not hesitate to reach out, anytime. Thanks for sharing the details of your experience. I did notice the B with regard to price. I get it, we are not the least expensive, but I like to think we are worth the investment. Again, thanks. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
unknown Lyon Roofers were prompt and sent someone out to meet with us explaining the estimate and our options. There was no pressure and we were told if we had them do the job, it would be two weeks before they could start. They were very communicative, checking in to make certain we knew what was going to happen. I spent the extra money, opting for the insulating foam layer. My husband and I both think it made a difference. They worked fast and efficiently and cleaned up after. My neighbor was on his roof and was impressed ... read more
Business response:
Thank you for taking the time to share your experience with other Angie's list members. I love hearing that the neighbor has roof envy. Are you aware that we have a referral bonus? If you refer a customer that purchases a roof from us we will pay you $100. And we will keep paying you for every referral, now get to work. HA HA! Again, thanks for your kind words. Best Regards, Ann Pepper Director of Business Development apepper@lyonsroofing.com
I am pretty happy overall. Lyons had a cancellation and was able to move the project up 3 weeks. the estimator did an excellent job of inspecting the roof and recommending various options. The options were discussed and an appropriate agreement was made for high quality at a negotiated value price. As stated, I was happily surprised when a scheduler celled and advised that they could do the project the following week. Lyon delivered the metal edging in plenty of time for me to paint it on the ground. the crew was a little la... read more
Business response:
I was just sharing with a colleague how rare it is for folks to take the time to share positive experiences. Given that we all walk around with computers in our pockets the cooling off period is shortened and online reputation management has become a business activity all on its own. However, as I read reviews such as these, I stand corrected. Angie's list has done a great job encouraging all feedback. I thank you for taking the time to provide your recap of this project. Especially the feedback regarding the nails, how else... read more
THE SALES REP, PAM BONACCI, WAS VERY THOROUGH EXAMING MY ROOF AND EXPLAINING THE OPTIONS FOR REPAIR. I WAS COMFORTABLE WITH THE PRICE QUOTE SHE PROVIDED. DURING THE WORK THE PROJECT MANAGER, DUSTIN HAMMON, CALLED EVERY DAY TO INFORM ME OF THE PROGESS. MY PROPERTY WAS CLEARED OF DEBRIS AFTER EVERY WORK DAY. REPLACE ROOF UNDERLAYMENT
Business response:
Thank you so much for sharing the recap of your project with other Angie's list members. Your experience is the benchmark to which we strive every time. I am especially glad that Dustin got this shout out as he had a bad day yesterday. He is a gem and what you described is his norm. Unfortunately, we all have bad days. I will be sure to share this feedback with Dustin as a reminder of the standard of service that earns him this type of recognition. Again, thanks. Respectfully, Ann Pepper Director of Business Development apep... read more
. Mike came out promptly when he said he would to give us an estimate on rebuilding our deck. Very professional and friendly. Price was good and he showed us the material they would use. He communicated very well. We were very much impressed and would have liked to employ Lyons, although they did not do deck railing. We needed someone to do the whole package all at the same time so we couldn't really go with Lyons. We WILL, however, consider Lyons Roofing FIRST when we need to re-roof our home.
Business response:
Thank you for your feedback. Mike is a fabulous representation of Lyons Roofing. I understand your desire for "one stop shopping". We are a specialist, not a general contractor which is why we couldn't meet all your needs. For any future projects, please know that we are happy to coordinate work with other trades, the only seperate piece from your perspective would be in the billings. Thanks again for your kind words and we look forward to working with you on future projects. Respectfully, Ann Pepper Director of Business Dev... read more
It went exactly the way it was proposed to me and they cleaned up after themselves everyday they were there. They also supplied pictures of the work after they were finished. Theydid a follow up appointment to check with me to make sure everything was taken care of. I was verysatisfied with the work they completed. Replaced the roof.
Business response:
As promised. That's our goal, always. Thank you for taking the time to share your experience with other Angie's list members. It is appreciated. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
unknown They replaced an existing one ply roofing system over a patio. Overall, I was very impressed by the process, professionalism and quality of the work performed. I would definitely use them again. My grade of B for professionalism is due to a minor issue with the installer attempting to keep 2 small pieces of existing one-ply and not replace one of the facia boards. The proposal was written to include enough sheets to fully replace the one-ply and clearly documented that any material not used would be credited back - t... read more
Business response:
First of all, thank you for taking the time to share your assessment of your roofing project. That being said, I also appreciate you bringing to light a scenario that warrants review. I will be checking into this situation. Again, your insight is appreciated. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
Everything Lyons did was perfect. I usedLYONS ROOFING.
Business response:
Thanks for the "perfect" score. We appreciate you taking the time to post your review. You are appreciated. Best always, Ann Pepper Director of Business Development apepper@lyonsroofing.com
Frequently asked questions about Lyons Roofing
How is Lyons Roofing rated?
Lyons Roofing has a 4.9 star rating with 877 reviews.
When is Lyons Roofing open?
Lyons Roofing is open now. It is open 24/7.