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Madison Reed Hair Color Bar Brea

4.1

About this business

Location details

3381 E Imperial Highway, D2, Brea, CA, 92823, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.1177 reviews
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Lee G.'s profile image
Lee G. 
rating
a month ago

I was so upset after getting my hair done. I get out of the place and I have hair dye on both of my ears. Why didn't they notice that the girl who rinse my hair didn't do or say anything. I try to call the store and I got AI who wasn't no help at all. 

Business response:

Hi Lee, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Sheila H.'s profile image
Sheila H. 
rating
a month ago

this business has gone downhill. I have gone to Tustin and Breat numerous times. I had a 10:30 am appointment and at 10:20 they texed and called to say my appointment was cancelled . I was leaving on vacation at 5:00 pm and guess how my hair looked!! Go anywhere but here!! 

Business response:

Hi Sheila, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Sandi L.'s profile image
Sandi L. 
rating
a year ago

This salon is a false advertisement on hair coloring capabilities; apparently they can't highlight black hair bc they don't carry the level of bleach. I had to go back 3x's and the color still isn't right and parts of my hair is still brassy orange. Debbie/Deborah was the hair colorist and she did an awful job both times. I felt like I wasted my time and money; my hair was orange both times when done by her. The manager was very apologetic and had to step in to try and correct the color the 3rd time. I really appreciated thi... read more

Business response:

Hi Sandi, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns. 

Luvina S.'s profile image
Luvina S. 
rating
a year ago

Horrible experience. Had to tone my hair twice leaving it stringy and brittle. It took me 8 months to write this review...i lost a lot of hair...thankfully it's growing back. Never...never again. 

Business response:

Hi Luvina, thank you for taking the time to send us this feedback. We would like to apologize for past experience and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you. 

Carol C.'s profile image
Carol C. 
rating
a year ago

You go here because supposedly they will do a better job than what you can do on your own at home. They made me wait, stained my face, and then provided zero communication about the process they have in the salon (they wash your hair but you have to dry and style it yourself). Customer service terrible and they want a 18% + tip. Canceled service same day I rather do myself at home. Terrible. 

Business response:

Hi Carol, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

C. D.'s profile image
C. D. 
rating
a year ago

Had a root touchup, gloss and blow dry scheduled. As she said they could wash my hair she said oh sorry we can't blow dry today. We are short staffed. I said couldn't you have said that before you put the color on. You knew when I walked in. I had somewhere to go; she did blow dry but the roots were left wet and hair was frizzy. Also, was still charged for blow dry even tho it was like 15 min. Not sure I'll be back to this location. Shame... 

Business response:

Hi C., we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Marci N.'s profile image
Marci N. 
rating
a year ago

Waited over 45 minutes with an appointment and walked out. I'll just do my own hair now. Very unhappy. 2 people and 4 people Waiting. What a joke. 

Business response:

Hi Marci, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance. 

Stefanie H.'s profile image
Stefanie H. 
rating
a year ago

It really depends on who you get to color your hair. Some care more than others. Here's a pic of my immediate roots touch up by Debbie. She took a a before pic but not after as she already took off before my hair was done ready for washing - with a male worker (possibly a manager since he was moving around the place like a ). Maybe cause I was just going in for my limit pro+ I also wasn't offered water/tea? The tipping scale at check defaulted to 18% so just double check that what the suggested tipping is correct. I do rea... read more

Business response:

Hi Stefanie, thank you for taking the time to send us this feedback. We are so sorry to hear that more coverage is needed and to hear that a beverage was not offered, and we want to make this right. Our team will be reaching out to you shortly to take care of you. 

Emma J.'s profile image
Emma J. 
rating
a year ago

I liked the hair color today but the person who washed and tried to blow dry my hair was so unprofessional. I could do a better hair blow dry than she could very badly trained. And she charged me the full price for hair blow dry even though I had her stop after do my bangs. It took her 10 min to do my bangs how unprofessional. 

Business response:

Hi Emma, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance. 

Frequently asked questions about Madison Reed Hair Color Bar Brea

How is Madison Reed Hair Color Bar Brea rated?

Madison Reed Hair Color Bar Brea has a 4.1 star rating with 177 reviews. 

When is Madison Reed Hair Color Bar Brea open?

Madison Reed Hair Color Bar Brea is open now. It will close at 7:00 p.m.