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Madison Reed Hair Color Bar Brea
- Hair Salons
- Brea, CA
About this business
Location details
3381 E Imperial Hwy, D2, Brea, CA, 92823, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
If I had to rate this place, it would be a zero, first time there worst experience ever. Although the technician who put the color in my hair was nice, she left me at midpoint. The manager never came to me to explain anything. And the woman next to me had been sitting there for 30 minutes waiting For someone to assist her. I was done, but had to wait until the person washing hair. Had time to wash mine. There was a woman there who was complaining about her hair color and when I was leaving two hours and 15 minutes later, sh... read more
Business response:
Hi Sylvia, we're sorry to hear that your first visit was not a great experience and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you.
I thought I would try a new place to get highlights. I went in for a partial blonde highlight, root coverage. Something didn't seem right.... She was leaving too much hair in between foils. I didn't say anything as I was trusting her process. Afterward, I could barley tell anything was done. Still looked like I had an inch of dark roots. I didn't feel like the person who was washing my hair was doing a good job, when shampooing. She would only lightly rub just sections of my head and not the whole thing. When you have yo... read more
Business response:
Hi Jennifer, thank you for taking the time to send us this feedback. We would like to apologize for color experience and we want to make this right. Our team will be reaching out to you shortly to take care of you.
The technicians are nice and friendly, my concern is with management. I have been in several times and each time the boss has been there i get uncomfortable with the way she speaks and treats the staff. Has no concern for the customers that are there and it shows. I really wanted to love this place and gave it several tries after the first thinking it was just a busy day but nope same experience every time. Will find a salon/stylist and know that they appreciate my $$$ spent.
Business response:
Hi Christie, we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Don't go here for anything other than base color. I went for a few highlights. Got up sold to full balayage. It was not balayage. Basically just bleached all of my hair, leaving the roots. No blending in. I keep saying I don't want my hair brassy. I got full brassy/orange hair. On top of that, Idk what they did but a significant amount of my hair fell out, which has never happened at another salon. I had to drive back and get a darker gloss to cover the mess they made of my hair after I couldn't stand looking at it anymore.... read more
Business response:
Hi Nikki, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
DO NOT GO TO THIS SALON AS YOU WILL DEFINITELY BE WASTING YOUR HARD EARNED MONEY!!!! I had my roots and highlights done 2 weeks ago by Diane, you promised she could color my roots and re-do my blonde highlights. I ended up with brassy ORANGE ROOTS & my hair color came out ashy with GREEN HIGHLIGHTS - my hair color looks green similar to swimming in a chlorinated pool and not rinsing off my hair!!! I asked for my money back and they gave me a very hard time telling me that they could send me "my color in the mail and I could ... read more
Business response:
Hi Kathy, we’re saddened to hear this about your experience at the Hair Color Bar. Client experience and service are extremely important to us, and we want to make this right. Send us a private message here with your contact information, and we can look into this. Thank you for taking the time to share your experience with us, and we hope to get a chance to ensure your next experience is wonderful.
I made an appt online which was fine, got a discount code for 16 off root touchup. I added the gloss and blow dry ( which is extra). When they asked about what color I want I said keep it the same color, just as long as it doesn't have red tones. My hair has read tones and is darker the I thought it would be. I did not get the massage they said you get with the shampoo. . They up sale everything. They told me about the membership about 3 times. The blow dry was not great. I don't know if it was their products or the person ... read more
Business response:
Hi Silver, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Not a great experience. Management should get involved if their staff are trying to juggle customers. Unfortunately all the products they were up selling me on for gloss, etc. did not give me a good outcome. During blow dry there was so much product being dropped in my hair and it was left damp, I walked out with frizzy hair. The person could not style my hair so I told her to just finish up and I came home only to redo my hair. I reviewed my bill and it didn't match what I remember signing for. I called the salon and it we... read more
Business response:
Hi Rosalie, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Terrible salon poor customer service The staff seem unhappy working there. Just plain rude and apathetic.
The stylists are friendly and the product seems gentle on hair, but the salon service is poor with regard to color adjustments or corrections (I had two hair treatments here - one was to correct the first process). I do not recommend getting highlights, balyage or even accents if you have dark hair. The salon apparently does not do toning or adjusting to correct brassiness, or if they claim they do, they do a poor job of it. It also takes 3 1/2 hours to do a root touch up and partial highlight! If you don't like getting you... read more
Frequently asked questions about Madison Reed Hair Color Bar Brea
How is Madison Reed Hair Color Bar Brea rated?
Madison Reed Hair Color Bar Brea has a 4 star rating with 153 reviews.
When is Madison Reed Hair Color Bar Brea open?
Madison Reed Hair Color Bar Brea is open now. It will close at 7:00 p.m.