Madison Reed Hair Color Bar Chino Hills's cover image

This profile has been claimed by the business owner or representative.

Madison Reed Hair Color Bar Chino Hills

4.2

About this business

Location details

13850 City Center Dr, Suite 5030, Chino Hills, CA, 91709, United States

Get directions
WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 7:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.2140 reviews
Select a rating
Jacqueline R.'s profile image
Jacqueline R. 
rating
3 years ago

This was my first time here and I was beyond excited. I love Madison Reed dye because I have a severe allergy to PPD and I was thrilled they opened a color bar right by me. I was lucky enough to get the appointment date and time I wanted. I have to say, every single employee there was super friendly and kind. I have to make a special mention about Tim, he did my blowout and I was blown away by the awesome job he did. I haven't had a blowout that was that great in years! I signed up for the membership and will be going back m... read more

Business response:

Thank you for the kind words, Jacqueline! We always love to hear that our clients love their hair color and are so happy you loved your blowout from Tim. We look forward to seeing you again soon for another 5-star experience! 

Gabrielle R.'s profile image
Gabrielle R. 
rating
7 months ago

I am so disappointed with my hair color. I specifically asked for a "vibrant red" I got a dark cherry color . I absolutely hate it. I am sure the colorist is nice , but the problem is that she doesn't listen. She is very chatty and doesn't take the time to listen nor ask clarifying questions. I found it quite frustrating trying to explain to her that I was unhappy with hair and her response was " it will get lighter with multiple washes " and " it's only temporary " I have been a member for over a year , and I have observ... read more

Business response:

Hi Gabrielle, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Jennie K.'s profile image
Jennie K. 
rating
7 months ago

Do not go here for balayage. I have brown hair and the girl turned it orange. I only have 4 grey hairs and they weren't covered. The girls doing hair are nice but they took my $180 and my hair is ugly. Not what I asked for. Now I have to pay somewhere else to fix it. 

Business response:

Hi Jennie, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Pattie S.'s profile image
Pattie S. 
rating
8 months ago

I love the service, products, salon but the colorists need to pay better attention to the amount of color left behind on the client's face. I shouldn't walk out with my hair color on my cheeks. 

Business response:

Thank you for the kind words, Pattie! We’re always thrilled to hear that our guests love their hair color. We’ll be sure to share your feedback regarding the color cleanup around the hairline and behind the ears — we truly appreciate you taking the time to let us know. We look forward to seeing you again soon for another fabulous experience! And don’t forget — bring a friend along and you’ll both receive $30 off your next Hair Color Bar service. Just visit madison-reed.com/refer to get started. 

Rosario B.'s profile image
Rosario B. 
rating
9 months ago

Consistency. I was helped by 3 people. The colorist, was helpful, but then her shift ended and the next person didn't introduce her self, about 2 minutes into removing my foils, a 3rd person asked her to go on break, and again, she didn't introduce self. After the wash, my hair was left tangled and soaking wet for me to handle. Honestly, this could have been better. 

Business response:

Hi Rosario, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns. 

Maritza M.'s profile image
Maritza M. 
rating
a year ago

I asked for a specific color come to find an incorrect color was put. I initially asked for all over color and I only got roots done. Nothing of what I wanted was done. My face skin has color spill and no protector was put before coloring my hair so all of my sides are stained. I was left on the chair to wash my hair and forgotten...35 min later the person who was "working" on my hair comes and laughs saying how she forgot about me laughing. This was my second time at Madison Reed, the first time I came I had such a great ex... read more

Business response:

Hi Maritza, thank you for taking the time to send us this feedback. We are so sorry to hear that your color resutls were not as anticipated, and for the delay in your service time, and we want to make this right. Our team will be reaching out to you shortly to take care of you. 

Stephanie T.'s profile image
Stephanie T. 
rating
a year ago

I DO NOT RECOMMEND this salon. Vanessa did my daughter's hair and she ruined it. My daughter wanted an ombre balayage and showed her an inspiration picture. She said she would be able to do it but she may need 2 sessions. I didn't expected that my daughter's hair would be too orangey and patchy that it's so horrible that she won't go out of the house. I understand that this is the first session but the way she did the balayage was horrible. She also didn't do an ombre balayage. There's a line between the dark hair and the li... read more

Business response:

Hi Stephanie, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Micaella S.'s profile image
Micaella S. 
rating
a year ago

I wish I had a better experience here. Upon arriving I was already given a hard time with the lady who I had an appointment with. I don't remember her name but it was an older lady. She seemed to be in a rush to get out of there and was complaining to me the whole time to me about me while doing my Hair... "she was telling me I had a highlights booked and I told her oh no she ain't getting her hair done today" I tried to laugh it off but who wouldn't be uncomfortable. I showed her the reference picture and assured me she was... read more

Business response:

Hi Micaella, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Meghan G.'s profile image
Meghan G. 
rating
2 years ago

Called and explained I wanted low lights and all over black. I explained I had already dyed and bleached it. Walked it and was asked to re-explain which I did. The lady I spoke to said no she can't to a color correction which is not what needed to be done. I walked out went somewhere else. Customer service here sucks, very rude . Highly recommend to NOT go here. 

Business response:

Hi Meghan, thank you for taking the time to send us this feedback. We would like to apologize for for any miscommunication that may have occurred regarding our color service offerings. Our Hair Color Bars do not offer low-lighting services at this time. Our team will be reaching out to you assist further. 

Frequently asked questions about Madison Reed Hair Color Bar Chino Hills

How is Madison Reed Hair Color Bar Chino Hills rated?

Madison Reed Hair Color Bar Chino Hills has a 4.2 star rating with 140 reviews. 

When is Madison Reed Hair Color Bar Chino Hills open?

Madison Reed Hair Color Bar Chino Hills is open now. It will close at 7:00 p.m.