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Madison Reed Hair Color Bar Chino Hills
- Hair Salons
- Chino Hills, CA
About this business
Location details
13850 City Center Dr, Suite 5030, Chino Hills, CA, 91709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I have to say I was a little disappointed with my experience here. Before I get into it, let me say that the staff are friendly and the overall atmosphere is nice. However, if you are looking for professional hair coloring - this is not the place to go. I went into the salon asking for a neutral light brown (stylist used a 7N) and left with a coppery-auburn that I'm now left scrambling trying to tone at home to get the reds out. I am used to a more intimate salon experience, where the stylist sticks with you during your ap... read more
Business response:
Hi Samantha, thank you for taking the time to send us this feedback. We are sorry to hear that your color results were warmer than expected, and to hear about your experience. We want to make this right. Our team will be reaching out to you shortly to take care of you.
It's crazy how all the good reviews of the "good employees" they have are of people who are no longer employed here. Such a scam don't waste your money here.
Business response:
Hi Hon3y B, thank you for taking the time to send us this feedback. We would like to apologize for your experience with our staffing, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Everything nice and helpful until the highlights you asked for never showed up , instead I got an orang-ish color ...Terrible results, will never go back again . I thought going here would be the best option , I was wrong .
Business response:
Hi Jeanmarcela, thank you for taking the time to send us this feedback. We would like to apologize for your color being warmer than expected and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
So I get a canned response from Madison Reed on how horrible the manager was at the Chino Hills store asking for my email address which I sent and Now crickets. If I didn't like the color so much I would be shopping for a different brand. The representation by the staff and management is horrible.
Business response:
Hi Julia, thank you for taking the time to send us this feedback. We would like to apologize for your experience during your color purchase, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
The low stars is for Daniel. He was rude and not personable from the beginning. Only chatting and helping his Latina clientele. This is my first time at Madison Reed. He did not introduce himself or care to ask what I was looking to accomplish there. I made an appointment for color, gloss and blow dry. Daniel asked me what color I'd like, got my sale, slapped some color on my FACE, EARS and my hair and I never saw him again. I sat there not knowing anything. After about 45 minutes another woman washed my hair and blow dried ... read more
Business response:
Hi Noreen , we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I will never go back to MR. This will actually be my 3rd and final review. I just had my roots done and an expensive gloss product out my hair a week ago. My roots are already showing. I asked the stylist who did my hair-because my original stylist, Annette, is no longer there. Go figure. You'd think you'd be notified to make an informed decision if you want to go back. Anyway, I asked if because no ammonia is used in their product is that why the color doesn't last long. Of course she said no, she didn't think so. Hmmm. On... read more
Business response:
Thank you for taking the time to share your experience, Gloria! We'll pass your kind words along to Annette. We look forward to seeing you again soon- and we’d love to have you bring a friend along! Get $15 off your next order when you refer a friend, visit madison-reed.com/refer to get started.
My daughter wrote a review about the horrible experience I had at this salon. As a member I had gone there over the past year and was prior to their opening at Brea. I went for my routine roots appointment. Asked to go lighter on my hair, showed pictures. I ended up with jet black hair with red rotted (hot roots ) later told. I asked him to fix he said it will lighten up aren't you going to hawaii? Jump in the pool. I was mortified and called there 800 number to ask what to do. I was then sent to a text conversation. Needle... read more
Business response:
Hi Hope, we're saddened to hear this about your recent color experience at the Hair Color Bar and appreciate you taking the time to provide feedback. Client experience and service is extremely important to us, and we want to make this right. Our team will be reaching out to you shortly to assist.
I am truly appalled by the unprofessionalism this place has its baffling to me. My mother has been a regular at this facility for almost a year now and asked to have her hair a lighter shade of brown. How they thought jet black is the perfect shade of light brown is beyond me. Now I get it everyone makes mistake but the way they went about it is the most unbelievable part!! First off not only was my moms hair JET BLACK she also had hot root and her roots with ORANGE AND RED!!! My mother says to him that she has to go to Hawa... read more
Business response:
Hi Sandra, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I will NEVER go back or recommend! I went in with darker shade of brown hair and left with black hair & stained hairline (more than normal). The colorist was VERY sloppy! I had asked for a color close to my natural color. Well I guess the lights in the building were not bright enough. I even left the wash and rinse with a wet sweatshirt. The manager was nice and didn't mean to wet me, but that was just the icing on the cake! DO NOT seek services here!!!
Business response:
Hi Elena, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance.
Frequently asked questions about Madison Reed Hair Color Bar Chino Hills
How is Madison Reed Hair Color Bar Chino Hills rated?
Madison Reed Hair Color Bar Chino Hills has a 4.2 star rating with 140 reviews.
When is Madison Reed Hair Color Bar Chino Hills open?
Madison Reed Hair Color Bar Chino Hills is open now. It will close at 7:00 p.m.