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7839 Monticello Ave, #1104 Victoria Gardens, Rancho Cucamonga, CA, 91739, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I recently went to Madison Reed to have my hair highlighted. after making an appointment and givi all my info online i was given an es of how much it would cost. I was scheduled. I ar and explained what I wanted. Once my hair was completed I could not even tell that there were any highlights or anything different. The price was a lot more than expected especially because I have short hair above my shoulders. The next day my girlfriends ask why I didn't go to my hair appointment and I told them I did. after telling them ever... read more
Business response:
Hi Patrecia, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Not the best experience. Very cold and unfriendly environment. It was like fast food for hair.
Business response:
Hi Jamie, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Not happy with my experience, at all. I thought I would try the root touch up package, and hoping I could get more clarification on the membership since I had been reading about this salon for awhile. The greeter/receptionist was not helpful, I couldn't hear a word she was saying. I felt like I had to pull answers out of her and she's standing there looking at me like I should know? The receptionist at my dentist office is more friendly and helpful than what I experienced. I was really hoping these products would work, I... read more
Business response:
Hi Christine, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Ok so I came here for my 1st time to do my roots. I didn't want to go into the New Year with any greys. I met with my girl she took some pictures of my hair said she would go do my color and come back. We talked about the memberships they offer and I was considering getting one. I have a lot of hair so I asked about extra color when I wanted to do my whole head and how that works. She stated it is very rare they ever need to do extra color and that's something I shouldn't worry about. Then she sent me to get my hair washed. ... read more
Business response:
Hi Lorena, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
I went in October 11th to the madison reed hair salon at rancho cucamonga yesterday at 3:45. I am extremely dissatisfied with my hair results, it looks nothing like the inspiration picture and my hair stylist clearly said she would be able to achieve it. When she had finished washing out my hair my hair began to fell out in CLUMPS. I was concerned and asked the stylist if this was normal, not only was my hair not the right shade at all i experienced sever hair loss at the salon and at home. This is completely unacceptable. I... read more
Business response:
Hi Angie, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to reach out about this. A member of our team has reached out to assist further.
Worst hair color experience ever. When I got home I cried for a while. The colorist didn't listen at all when I told her my hair lifts easily. She left bleach on my hair for too long and not once checked it. Just sent me to someone else to wash out after some timer ran out. Every hair is different and should be checked. The result was awful. Part of the hair is falling off in chunks. The highlights look gray. I look like I aged 20 years. It's so bad. They don't even admit that this was their mistake. She tried to tell me I ... read more
Business response:
Hi Alma, thank you for taking the time to send us this feedback. We are so sorry to hear about your results and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Literally I walked in there with luscious beautiful hair and walked out looking like a mess. Thankfully I knew how to take care of my hair and saved it's ass, by not only washing my hair before my app., but also by not letting them straighten my hair cuz sis..... Don't come here. Sorry not sorry. And the person that dyes the hair needs to be fired like..... I know I'm not the first person that had a bad experience with Ellie. So why still keep people you know are hurting your business..... the math ain't mathing.
Business response:
Hi Summer, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Took my daughter to get her first highlights/balayage. Friendly Staff and appointment started on time. My daughter showed the colorist her inspiration pics and she seem to get it. We went through the process and while she was getting her blowout we could see some change but by the time they were done I saw no real change. My daughter said she was ok with it thinking once she styled it it would look completely different but no luck. At first sight you can't tell she had anything done to her hair. She has to be under direct su... read more
Business response:
Hi Carla, thank you for taking the time to send us this feedback. We are so sorry to hear that her results were not as light as expected, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
10 Minutes prior to my appointment I receive a text message cancelling my appointment. No phone call to offer me an alternative. I was driving 30 minutes away and in the car. Yet their cancellation policy requires 24 hours. $30 off is what they offer for a complete inconvenience. What a terrible business and waste of space at Victoria Gardens.
Business response:
Hi Kathleen, thank you for taking the time to send us this feedback. We would like to apologize for for the last minute cancellation due to our staffing shortage, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Madison Reed Hair Color Bar Rancho Cucamonga has a 4.4 star rating with 236 reviews.
Madison Reed Hair Color Bar Rancho Cucamonga is open now. It will close at 7:00 p.m.