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Madison Reed Hair Color Bar Rancho Cucamonga
- Hair Salons
- Rancho Cucamonga, CA
About this business
Location details
7839 Monticello Ave, #1104 Victoria Gardens, Rancho Cucamonga, CA, 91739, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Took my daughter to get her first highlights/balayage. Friendly Staff and appointment started on time. My daughter showed the colorist her inspiration pics and she seem to get it. We went through the process and while she was getting her blowout we could see some change but by the time they were done I saw no real change. My daughter said she was ok with it thinking once she styled it it would look completely different but no luck. At first sight you can't tell she had anything done to her hair. She has to be under direct su... read more
Business response:
Hi Carla, thank you for taking the time to send us this feedback. We are so sorry to hear that her results were not as light as expected, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
10 Minutes prior to my appointment I receive a text message cancelling my appointment. No phone call to offer me an alternative. I was driving 30 minutes away and in the car. Yet their cancellation policy requires 24 hours. $30 off is what they offer for a complete inconvenience. What a terrible business and waste of space at Victoria Gardens.
Business response:
Hi Kathleen, thank you for taking the time to send us this feedback. We would like to apologize for for the last minute cancellation due to our staffing shortage, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I dont normally post but my experience started off nice but went down hill the stylist who washed my hair seemed very new . The dye was good but at wash time al the dye was left in my ears and forehead . Than this same stylist was attempting to blow dry my hair but I need to ask for a new stylist who did what she could to save my hair . I will not be returning .
Business response:
Hi Elisa, thank you for taking the time to send us this feedback. We would like to apologize for your shampoo and blow out being less than stellar and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
I'm sorry, but I went in, asked for something very different than what I looked like now, and left spending $300 and looking the same. I got home and my family said, "what did they do?" I feel scammed. I don't even want to post pictures. The shame is too much.
Business response:
Hi Julie, thank you for taking the time to send us this feedback. We would like to apologize for your coloring experience, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I hate to do this but I have to give the review only 2 stars. So let me begin with the positives. The manager is PHENOMENAL at customer service and the young woman who did my shampoo the first time (tattoos and dark pin up hair?) was also amazing! But that was the last time I enjoyed my experience here. Today is my third visit. The last one the stylist was rude and abrasive. She didn't speak to me the entire time she was doing my hair and I just got a vibe that she didn't want to be there. This time, it is 100000000 degrees ... read more
Business response:
Hi Stephanie, we are so sorry to hear about the communication and service offered with our staff during your recent visit, and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you.
I think I can now repeat the message on your recording by heart. After listening to the message telling me to press #1 to text (which doesn't work btw and saying your really busy is a lousy excuse) and after continuing to hold for 30 min I have a suggestion. Hire someone ANYONE to answer the phone. I'm the customer you advertise for and you just wasted 30 min of my time. That's roughly $67 of my time. All I wanted to do was give you business. After trying again and someone finally answering after 30 min being on hold a... read more
Business response:
Hi Kathryn, we're sorry to hear that recent experience when you reached out to us via phone, we never want you waiting on hold for that long and we sincerely apologize for that. We appreciate you taking the time to provide feedback. Based on the information provided here, we are unable to locate your account with us. Would you please reply in a private message with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance... read more
I came in the other day for root touch up and I do not think they do a good job. Leaving salon with dye that was stained all over scalp and face is not okay. I also do not think they take the time to actually wash your hair good at all. I think they need to actually put more time into removing dye that got on scalp/face prior to letting everything dry and need to put more time into washing the clients hair good as well.
Business response:
Hi Hailey, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance.
You get what you paid for. I mainly went to try it due to the less toxins in the products. I've gotten hair colored professionally for decades and I've been wanting to find a product or place that offers safer alternatives to traditional hair dyes. I thought it was going well until I started to dry my own hair at the salon. I noticed my scalp was still heavily stained. I asked the colorist and she said that will come off when you wash it again. My regular colorist never left me with a stained scalp, back of neck, visibly sta... read more
Business response:
Hi Ivonne, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
To the owner who responded below- I can't even find a way to message you back on here. It's impossible to reach anyone. I am not in your system because I am or was looking to be a potential client. I've had the home dyes delivered to me but wanted to try and support your new biz but now it's impossible to even get a hold of anyone here
Business response:
Hi Myra, we're so sorry to hear about your experience and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please message us here with your name or email so we can reach out to assist? We look forward to hearing from you.
Frequently asked questions about Madison Reed Hair Color Bar Rancho Cucamonga
How is Madison Reed Hair Color Bar Rancho Cucamonga rated?
Madison Reed Hair Color Bar Rancho Cucamonga has a 4.4 star rating with 245 reviews.
When is Madison Reed Hair Color Bar Rancho Cucamonga open?
Madison Reed Hair Color Bar Rancho Cucamonga is closed now. It will open tomorrow at 10:00 a.m.