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Madison Reed Hair Color Bar Scottsdale

4.0

About this business

Location details

15220 N Scottsdale Rd, Suite 150, Scottsdale, AZ, 85254, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
Sun10:00 a.m. to 6:00 p.m.
4.0165 reviews
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Edie L.'s profile image
Edie L. 
rating
5 months ago

This is a first class operation. I moved to the Phoenix area almost two years ago & had to leave my hairdresser of 20+ years behind. Decided to give Madison-Reed a try. Had no idea how this would work out. My natural hair color is almost black (now mostly grey), but I color it golden blonde. It's a difficult color to attain when your hair is naturally black with a lot of red pigment. I have been going to Madison-Reed in Scottsdale since I moved here. There have been only two incidences where my hair turned out dark... read more

Business response:

Hi Edie, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Shelley K.'s profile image
Shelley K. 
rating
a year ago

Since my usual hairdresser was unavailable, I figured I would try them out. After all, they are experts in color, right? I walked in with washed out blonde hair, and after discussion with the colorist to add a few low lights, I walked out with brown hair and veryl few streaks. I was not happy. They billed me for roots, low lights, and a complete head of color although I don't remember them doing all of my hair and the colorist specifically said that that was not a good thing to do! All this for a mere $200!! they offered t... read more

Business response:

Hi Shelley, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

kylie c.'s profile image
kylie c. 
rating
2 years ago

THIS IS NOT A HAIR SALON!! Dont be fooled by the options online to book highlights or a balayage because when you show up they will tell you (or not tell you) that they don't do those hair syles. I've been to a few different hair salons in my life but this is a disgrace of a hair salon. They do not want to talk, socialize, or personalize your experience. They just want to get you in and out. Its a bonus when they see your hair turned out awful and they gave you "skunk roots" to still be charged $100... NEVER AGAIN 

Business response:

Hi Kylie, thank you for taking the time to send us this feedback. We would like to apologize for your color not being as expected and our less than stellar customer service and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you. 

Hazeline P.'s profile image
Hazeline P. 
rating
2 years ago

I'm used to coloring my own roots but there's always imperfections when coloring ones own hair. As a treat, I decided to give this salon a shot since I received a 25% off coupon my first service. My appointment was for an all over hair color. Honestly, my box color from the store works better than theirs. It's definitely not dark brown. The hair colorist said my hair needs 45 mins for color to set so I set my timer. When timer was up, I told him it's time to rinse and he said I have 3 more mins. When I color my own hair, it ... read more

Business response:

Hi Hazeline, we're sorry to hear about your coloring and shampoo experience during your recent visit and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you. 

trish p.'s profile image
trish p. 
rating
2 years ago

I went today, it was my 1st time, figured I would take advantage of the 20% 1st service. While I was happy with the color & service, I'm very unhappy with the up charges. I scheduled a root only service ($70 on website, I chose to blow dry myself). The charge was $82 (charge said roots + consult) then the stylist mentioned a complimentary conditioner. This was actually a buy one get one which I was charged for but it was not clear there was an additional charge, I would have declined this. She said something about a promo...... read more

Business response:

Hi Trish, thank you for taking the time to send us this feedback. We would like to apologize for us not making it clear there would be a charge and we want to make this right. A team member will be reaching out shortly to assist. 

Pamela S.'s profile image
Pamela S. 
rating
2 years ago

i will never go back there again, they left color all over my forehead and ears and the back of my neck. found color on my top too. 

Business response:

Hi Pamela, we're sorry to hear about your recent experience at the Color Bar. The color should always be fully rinsed from the hair. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Mary J.'s profile image
Mary J. 
rating
2 years ago

I got my color on a Thursday, went home an noticed I had gray hair around my face, but the majority of gray got colored. I went back two days later for a correction and the girls said I had to go darker to cover the gray. I did not want to go darker and they said we can't help you than. I SHOULD HAVE LEFT AT THAT POINT! I was not happy and told them so we discussed a color, which they put on me. I than got called to the wash bowl. Asked the girl if it covered my gray, she said your timer went off..the other girl came o... read more

Business response:

Hi Mary, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance. 

Deborah B.'s profile image
Deborah B. 
rating
2 years ago

I will never go back! I was supposed to get chunkier highlights and it doesn't look like I got highlights at all! I was going for more gold in my highlights and now it looks like I went platinum blonde. But the real clincher is when I combed out my hair white hairs clogged the comb!!! White!! No blonde in it at all....then I was told that my $150 hair color was "complimentary".....: no charge at all, confession that someone messed up big time!!! 

Business response:

Hi Deborah, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. We will reach out to you via message to get more information. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

tori r.'s profile image
tori r. 
rating
2 years ago

Booked an appointment a week in advance. I showed up 30 minutes early to my appointment and they say you cant get service until youre 18. Maybe they should have mentioned that before i took my time to come here? Do not go here if you are under 18. 

Business response:

Hi Tori, we're so sorry to hear about your experience at the Hair Color Bar. At this time we do not service anyone under the age of 18, and we deeply apologize for this visit. 

Frequently asked questions about Madison Reed Hair Color Bar Scottsdale

How is Madison Reed Hair Color Bar Scottsdale rated?

Madison Reed Hair Color Bar Scottsdale has a 4 star rating with 165 reviews. 

When is Madison Reed Hair Color Bar Scottsdale open?

Madison Reed Hair Color Bar Scottsdale is open now. It will close at 8:00 p.m.