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Matchbox Realty & Management Services Inc.

4.9
  • Harrisonburg, VA
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About this business

Matchbox exists to connect People with Property that fits their needs. It is our goal to have superior and memorable experiences with every owner, client, customer, tenant, and vendor that we interact with. We measure success by being able to help those that have given us the opportunity to serve them. Relationships are not built on one transaction or one experience and neither is our business. We strive to be the Market Standard in Residential Leasing & Management, Commercial Sales, Leasing, & Management, and Development ... read more

Location details

202 N Liberty St, #101, Harrisonburg, VA, 22802, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.9288 reviews
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Paul J. D.'s profile image
Paul J. D. 
on Birdeye

6 months ago

McKenna as very helpful and solved my problem quickly. Thank you, Mckenna, Mary, and Matchbox. I highly recommend them to all who are looking for a residential or commercial rental property or for a property management company. 

Business response:

Thanks so much, Paul! We strive to solve issues quickly and to everyone's satisfaction. Very pleased to hear this has been the case for you and we thank you for your tenancy!  

Lauren P.'s profile image
Lauren P. 
on Birdeye

7 months ago

Mary was extremely helpful and friendly and made sure that we had any questions we needed answered. 

Business response:

Thanks, Lauren! We strive to be helpful with all issues and are so glad you were well taken care of.  

Rebecca K.'s profile image
Rebecca K. 
on Birdeye

9 months ago

My new property manager Makenna did a fantastic job getting the work done in my apartment that my former property manager was unresponsive about for months. Looking forward to working with her going forward. 

Business response:

Thanks so much, Rebecca! We're always striving to improve our processes and staff. Glad things are going well!  

Hailey T.'s profile image
Hailey T. 
on Birdeye

9 months ago

My roommates and I just recently moved into a property overseen by Matchbox Realty, when we first walked in we were surprised with some of the damages our new place came with. However Josh Garber came in and fixed everything that we had put in a maintenance request for. He was awesome! He showed us how he fixed everything as well as how to correctly use the new blinds that were installed. We appreciate everything he did!  

Rebecca K.'s profile image
Rebecca K. 
on Birdeye

9 months ago

Tom and Robert who FINALLY did the work on my apartment were great and always go above and beyond to provide excellent service. I can't say the same about Matchbox's management who let the mold issues in my apartment drag on for months by not responding to my emails, sending unprofessional sub contractors, and closing service tickets without the necessary work being done. It should not have taken almost 5 months of back and forth with Matchbox's management to get mold issues remedied.. 

Business response:

Rebecca, We're sorry you feel that way - we bend over backwards to provide exceptional customer service for our residents. To provide you with the appropriate assistance, I encourage you to contact the President of Residential Services, Mary, at Mary@matchboxrealty.com or call 540-434-5150. She will be able to address your concerns in a timely and efficient manner. We look forward to hearing from you and resolving any issues you may have encountered. Sincerely, Matchbox Realty 

Julianna P.'s profile image
Julianna P. 
on Birdeye

9 months ago

I had an emergency maintenance request, and Tom was absolutely amazing. It was a sunday at 6 pm and he was very kind and did his best to help me with what he could with the leak in the ceiling.  

Business response:

Thank you so much for taking the time to share your experience with Tom's exceptional service! We're delighted to hear that he went above and beyond to assist you, even during an unexpected Sunday evening emergency. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!  

Erin A.'s profile image
Erin A. 
on Birdeye

10 months ago

Tom was very thorough, professional, and courteous, and got the job done quickly. If tenants can request specific maintenance personnel on work orders, I’m going to ask for this guy. (Robert too. He’s great. Just wasn’t here for this particular work order.) 

Jade D.'s profile image
Jade D. 
on Birdeye

a year ago

Brooke was such a great help to us, she helped us find solutions that will make our moving process so much smoother. 10/10! 

Adnier R.'s profile image
Adnier R. 
on Birdeye

a year ago

Thanks to Graham Nelson for being professional throughout the whole process for me and my wife getting the our first apartment.  

Frequently asked questions about Matchbox Realty & Management Services Inc.

How is Matchbox Realty & Management Services Inc. rated?

Matchbox Realty & Management Services Inc. has a 4.9 star rating with 288 reviews. 

When is Matchbox Realty & Management Services Inc. open?

Matchbox Realty & Management Services Inc. is closed now. It will open on Monday at 9:00 a.m. 

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