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Matchbox Realty & Management Services Inc.
- Harrisonburg, VA
About this business
Location details
202 N Liberty St, #101, Harrisonburg, VA, 22802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Gross negligence, I was told by my property manager that our fire alarm would be fixed in January, and now 2 months later after repeated communication it is still not fixed
Business response:
Hi, Ethan! I see you and your roommate have been in correspondence with your Property Manager, John. We apologize for this issue, but as John pointed out, we have not provided a firm timeline on the resolution as you have not submitted a work order on your account. For future reference we would advise you to submit a work order so that our maintenance technicians can jump on something like this ASAP to make sure it gets replaced promptly. A request has been submitted on your behalf this time. Feel free to reach out to us if ... read more
The mgt. of this company do not honor their mission statement.
This place is not chill. You will have a bad time.
Business response:
Hi, Sawyer! First, we never like to hear that any of of tenants are having a 'bad time' and we like to think that the communities we manage are very 'chill', as well as welcoming and comfortable. Second, I could not find any current or previous tenant profiles under your name. Could you please reach out to us at info@matchboxrealty.com as we would love to clear up any miscommunications! Thanks and have a great weekend!
They’re still giving in-person tours in units where people are currently living in the units...... DURING COVID, without the tenants consent.... are you kidding me!!!!! My best friend has had nothing but awful experiences. Would not recommend.
Business response:
Jacob, thank you for expressing concern. However, this statement is a misrepresentation. We only offer in-person unit tours after notifying a tenant (our policy is a minimum of a 24-hr notice). Our tenants also are given the opportunity to opt out of having their unit shown or they can choose to do a video walk through and send it to us. We have made modifications to our procedures to make sure current and prospective tenants feel safe. If you have questions you can reach us at Info@MatchboxRealty.com.
WARNING! This company will try to scam you out of your money. More than 3 months after I moved out and had my security deposit refunded, they sent me a bill for damages I did not make. The new tennant had been living there for at least a month and somehow this company has decided I caused the damages. The accounts payable representative even admitted the move out inspection showed no damages. This company is now sueing me in small claims court! Future tenants should be cautious of fraudulent damage claims.
Stop filing frevelous lawsuits against prior Tennant's. Do disapointed in their bullying tactics to pay for repairs caused by new tennant's or workers cleaning up the apartment. Getting a bill four months after checkout and return of deposit should never happen.
Does anybody ever do any work here? Was told I would be receiving a follow up call for a pretty important issue almost a month and a half ago...haven't. And only 1 out of every 5 times does somebody answer the phone.
If I could give zero stars, I would. This rental company is by far the WORST company to rent from in Harrisonburg. First, they don't ever answer their phones, are hardly ever in their office, and ignore emails for days. It's nearly impossible to get a response from anyone who works there. Second, they don't follow the lease that they are legally obligated to follow. They give you an option to sublease or assign the rest of your lease to someone else in WRITING on the lease, but refuses to honor your right to do that. Lastly,... read more
Business response:
I have looked into the situation with your Portfolio Manager and I wanted to clarify that there was extreme pet damage that went down to the subfloor. This was not a minor repair but a very costly expense for the owner and you only paid a portion of that cost. I would be happy to help you understand the bill that you received. Please don’t hesitate reaching out to me at mary@matchboxrealty.com. I can’t make the bill magically disappear but seeing the pictures and the reports from the contractors may help you better unders... read more
Frequently asked questions about Matchbox Realty & Management Services Inc.
How is Matchbox Realty & Management Services Inc. rated?
Matchbox Realty & Management Services Inc. has a 3.6 star rating with 697 reviews.
When is Matchbox Realty & Management Services Inc. open?
Matchbox Realty & Management Services Inc. is closed now. It will open tomorrow at 9:00 a.m.