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Mercury Auto Transport | Car Shipping Experts
- Davie, FL
About this business
Location details
2240 SW 70th Ave, Davie, FL, 33317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
MERCURY REFUSES TO RETURN CALLS OR TEXTS: The order form requires Credit Card info in order to complete -- which makes sense. However, despite using my CC for a number of other items, Mercury's form doesnt accept my CC info. Worse, despite leaving a number of messages and texting, NO ONE from the company has enough professionalism to write or call back to straighten out the problem. Definitely not what I expect from professionals.
Business response:
Hi Michael, I am sorry that Your agent has not gotten back with you. I informed them of your inquiry and they let me know they were in fact supposed to get back in touch with you last night but they have been sick and it slipped their mind. I apologize for that. As soon as you messaged us I made sure to let your agent know about it and they have already informed me that they have since reached back out to you.
Complete disaster. Paid themselves for dispatching a carrier who never showed up. After 3 more cancelled carriers, extending my wait for the vehicle to be delivered, I ultimately picked up the vehicle myself. During the wait for delivery I also caught covid. Save yourself the expense and aggravation and go somewhere else
Business response:
Hi Jack, I’m sorry to hear about your recent experience with Mercury Auto Transport. We try our best to get your vehicle picked up on your desired date, and I'm sorry to hear about the three carriers cancelling on your order. We do try our best to get every customers vehicle shipped in a timely manner and most of the time it works in our favor, but this time is did not and we are sorry for that. This occurrence is something out of our control and I'm sorry that it happened, I understand how frustrating it is. If you would ... read more
communication is very poor. I have had dozens of emails text and phone calls with Scott and could not get my vehicle shipped nor could I recover my deposit after the shipping date had passed and I had to get other transportation. there is nothing other than the claim from Scott that this is not a scam to make me believe that I have not been scammed... so it is probably a scam
worst company ever to try and transport a vehicle.. do not use them you've been warned
Business response:
Hi Jeremy, We're sorry to hear that you didn't have a good experience with Mercury Auto Transport. If you would like to discuss this matter further, please don't hesitate to contact me. Minta - Customer Service Manager minta@mercuryautotransport.com
0 out of 5 stars ! they were to haul my truck 200 miles, everyday was told "it will be anytime now" The truck was accruing storage each day, And while in the storage lot, the catalytic converter was stolen.
Business response:
Hi Randy, I’m sorry to hear about your recent experience with Mercury Auto Transport. We try our best to get your vehicle picked up on your desired date, but unfortunately we can’t guarantee pick up or delivery dates due to the unpredictable nature of auto transport (such as weather, truck break downs, etc) which can cause delays. We do try our best to get every customers vehicle shipped in a timely manner and most of the time it works in our favor, but this time is did not and we are sorry for that. If you would like to di... read more
Horrible Experience!! Very Rude! I inquired about a transport online and immediately began receiving texts, emails and calls from various transport companies. THIS transport company sent an email warning of all the things to be on the lookout for as if they’re the only company that won’t scam you. I went with them. Was told in a text that someone else had posted my inquiry on a national board and that I should back out of all other inquiriesASAP. Multiple phone calls went unanswered and un-returned and when I finally got ... read more
Business response:
Hi Cindy, I’m sorry to hear about your recent experience with Mercury Auto Transport and the way that your agent handled your order. Communication is key in this industry, and we pride ourselves in having outstanding customer service and communication skills, but unfortunately we missed the mark with your order and I apologize for that. We do appreciate you bringing this to our attention so that we may address this issue with Pete as well as all of our agents to prevent this from happening in the future. If you would like t... read more
RECEIVED QUOTES FROM DIFFERENT COMPANIES TO SHIP A PICKUP, 2 WEEKS AFTER THE TRUCK WAS SHIPPED THIS COMPANY CONTINUES TO SEND EMAILS, I ASKED THEM TO STOP SENDING EMAILS BECAUSE THE TRUCK HAD BEEN SHIPPED AND RICHARD NIETO SENT 6 EMAILS WITHIN AN HOUR BLASTING MY INBOX! TWO DAYS LATER HE SENT 2 MORE AND I SENT A EMAIL BACK TELLING HIM TO GET F**KED AND OF COURSE, HE SENDS ANOTHER!! WHAT A PATHETIC EXCUSE FOR A COMPANY!!! DO NOT DEAL WITH THESE MORONS!!
I was sent a quote saying my transport would be a certain amount. The day before the pick up, I was notified that the only carrier available wanted $175 more but that they would be able to get my car to my destination (from Texas to Washington) within a few days. I agreed to the terms and my car was picked up. On the day my car was supposed to arrive, I called the driver to see when I could expect the delivery. They said they had a delay and that it would take a few days more. I tried calling my rep, Spencer, and after a sev... read more
Business response:
Hi Channing, I am sorry to hear that your experience with Mercury didn't go as you expected, and I apologize for the way your agent handled your order. Delays unfortunately happen from time to time due to the unpredictable nature of auto transport. Heavy traffic, truck break downs, etc can occur and are frustrating when they do. We implore the carriers to communicate with our customers when these delays occur, and I apologize that both your carrier and agent’s communication was not up to standard. I will be speaking with S... read more
Had a very difficult experience. When I placed my order, I told them during what period I needed the car picked up. It was finally picked up 7 days after that the last day in my time period once I had already moved. I had to call my friends to do this. The price I had to pay was way over the quote. There were 3 days where I could not get in contact with the people from Mercury but they would send me a template text in the morning about how they were working and then ignore my calls and texts and voicemails even though it was... read more
Business response:
Hi Vijay, We’re sorry to hear that your auto transport experience did not go as you expected, and that the price the carrier offered to ship your vehicle was a lot more than estimated as well as the lack of communication from your agent. A carrier's offers consists of pickup/delivery ETA’s and their price. We pass their offer on to you so that you make the final decision. If the dates, location, and/or rate does not fit your needs we can decline the offer and keep looking for the next carrier that works better for you. Thi... read more
Frequently asked questions about Mercury Auto Transport | Car Shipping Experts
How is Mercury Auto Transport | Car Shipping Experts rated?
Mercury Auto Transport | Car Shipping Experts has a 4.7 star rating with 11,631 reviews.
When is Mercury Auto Transport | Car Shipping Experts open?
Mercury Auto Transport | Car Shipping Experts is closed now. It will open tomorrow at 9:00 a.m.