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Mercury Auto Transport | Car Shipping Experts
- Davie, FL
About this business
Location details
2240 SW 70th Ave, Davie, FL, 33317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I was told the price would be $485to transport my truck, the email said everything was included, then when we were ready to book, it was now $500 cash and another $275 broker fee and was told it could be more once the truck got to our location. They're just as crooked as the competition they say to watch out for.
Business response:
Hi Linda, At Mercury, all of our quotes are estimated shipping prices based on the demand of any particular route at that time. We DO NOT guarantee it until we get it posted on the board and have a carrier make an offer on it. We, the brokers, are not the ones who set the final prices. It is the drivers/carrier companies that do. They are able to view all of the vehicles traveling on certain routes and pick the ones offering up the best prices. If a carrier makes an offer on a shipment, it is our job to communicate that to... read more
We thought that this company was above board by all its information sharing. Here's how it came out. I'm doing this for a friend who is scared of this. Did some research and recommended Mercury to her. When she called Mercury, she was pressured, she thought, into spending more money than the quote given. She hung up on Michael. Now I call Mercury a few days later and wanted to complain. Got transferred to Michael's voice mail. Left a detailed message including the quote and reservation number. Now over a day later, no call. ... read more
HORRIBLE,HORRIBLE,HORRIBLE...Been 2 weeks and they still dont have a driver to pick ups my car.Spencer woiuld text me with we are still trying to get a driver, and we cant guarantee the price. Wasted 2 weeks and got nowhere with them. STAY AWAY!
Business response:
Hi Bob I'm so sorry that your recent experience with us did not go well. I would really like an opportunity to hear more about your recent experience. Please reach out to me at your earliest convenience 754-778-9354 or jeff@mercuryautotransport.com Thank you Jeffrey Solomon
I was hired for a load of 35ft and when I arrived to the shipper the load happened to be 40ft. For my safety and the safety of others and for respecting the laws of the road, I did not take it. Was way over legal length and length that was posted of load board. As I got home the broker (Scott) called me and started insulting me over the phone. He continued even after I advised him that he was being recorded. Before he hung up he threatened me saying karma was gonna be a b****. Hopefully the company can get rid of this bad br... read more
This has been a horrible experience. Drew Rightnour is very unresponsive. He set me up with Made to Haul LLC as my transporter. This company missed their pick up window and when I call them they place you on hold and never return. A guy who said he was the owner spoke to me and guaranteed the driver would be arriving within the hour, that never happened. Now no one will answer at the contact number I was given. I’ve reached out to Drew SEVERAL times and he NEVER answers. Very sketchy and shady way of doing business.
MERCURY REFUSES TO RETURN CALLS OR TEXTS: The order form requires Credit Card info in order to complete -- which makes sense. However, despite using my CC for a number of other items, Mercury's form doesnt accept my CC info. Worse, despite leaving a number of messages and texting, NO ONE from the company has enough professionalism to write or call back to straighten out the problem. Definitely not what I expect from professionals.
Business response:
Hi Michael, I am sorry that Your agent has not gotten back with you. I informed them of your inquiry and they let me know they were in fact supposed to get back in touch with you last night but they have been sick and it slipped their mind. I apologize for that. As soon as you messaged us I made sure to let your agent know about it and they have already informed me that they have since reached back out to you.
Complete disaster. Paid themselves for dispatching a carrier who never showed up. After 3 more cancelled carriers, extending my wait for the vehicle to be delivered, I ultimately picked up the vehicle myself. During the wait for delivery I also caught covid. Save yourself the expense and aggravation and go somewhere else
Business response:
Hi Jack, I’m sorry to hear about your recent experience with Mercury Auto Transport. We try our best to get your vehicle picked up on your desired date, and I'm sorry to hear about the three carriers cancelling on your order. We do try our best to get every customers vehicle shipped in a timely manner and most of the time it works in our favor, but this time is did not and we are sorry for that. This occurrence is something out of our control and I'm sorry that it happened, I understand how frustrating it is. If you would ... read more
communication is very poor. I have had dozens of emails text and phone calls with Scott and could not get my vehicle shipped nor could I recover my deposit after the shipping date had passed and I had to get other transportation. there is nothing other than the claim from Scott that this is not a scam to make me believe that I have not been scammed... so it is probably a scam
worst company ever to try and transport a vehicle.. do not use them you've been warned
Business response:
Hi Jeremy, We're sorry to hear that you didn't have a good experience with Mercury Auto Transport. If you would like to discuss this matter further, please don't hesitate to contact me. Minta - Customer Service Manager minta@mercuryautotransport.com
Frequently asked questions about Mercury Auto Transport | Car Shipping Experts
How is Mercury Auto Transport | Car Shipping Experts rated?
Mercury Auto Transport | Car Shipping Experts has a 4.7 star rating with 11,851 reviews.
When is Mercury Auto Transport | Car Shipping Experts open?
Mercury Auto Transport | Car Shipping Experts is closed now. It will open tomorrow at 9:00 a.m.