Mercury Auto Transport | Car Shipping Experts

4.7

Davie, FL

About this business

Transportation Services Vehicle Shipping

Location details

2240 SW 70th Ave, Davie, FL, 33317, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 9:00 p.m.
Tue	9:00 a.m. to 9:00 p.m.
Wed	9:00 a.m. to 9:00 p.m.
Thu	9:00 a.m. to 9:00 p.m.
Fri	9:00 a.m. to 9:00 p.m.
Sat	10:00 a.m. to 2:00 p.m.
Sun	Closed

4.711,699 reviews

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Channing Curtis

4 years ago

I was sent a quote saying my transport would be a certain amount. The day before the pick up, I was notified that the only carrier available wanted $175 more but that they would be able to get my car to my destination (from Texas to Washington) within a few days. I agreed to the terms and my car was picked up. On the day my car was supposed to arrive, I called the driver to see when I could expect the delivery. They said they had a delay and that it would take a few days more. I tried calling my rep, Spencer, and after a sev... read more

Business response:

Hi Channing, I am sorry to hear that your experience with Mercury didn't go as you expected, and I apologize for the way your agent handled your order. Delays unfortunately happen from time to time due to the unpredictable nature of auto transport. Heavy traffic, truck break downs, etc can occur and are frustrating when they do. We implore the carriers to communicate with our customers when these delays occur, and I apologize that both your carrier and agent’s communication was not up to standard. I will be speaking with S... read more

Vijay Prithvi

4 years ago

Had a very difficult experience. When I placed my order, I told them during what period I needed the car picked up. It was finally picked up 7 days after that the last day in my time period once I had already moved. I had to call my friends to do this. The price I had to pay was way over the quote. There were 3 days where I could not get in contact with the people from Mercury but they would send me a template text in the morning about how they were working and then ignore my calls and texts and voicemails even though it was... read more

Business response:

Hi Vijay, We’re sorry to hear that your auto transport experience did not go as you expected, and that the price the carrier offered to ship your vehicle was a lot more than estimated as well as the lack of communication from your agent. A carrier's offers consists of pickup/delivery ETA’s and their price. We pass their offer on to you so that you make the final decision. If the dates, location, and/or rate does not fit your needs we can decline the offer and keep looking for the next carrier that works better for you. Thi... read more

Brenda Yerkovich McIntire

4 years ago

I chose Mercury to transport my car from Pennsylvania to Arizona. My rep was CiCi from Florida who I worked with signed a contract with for my pricing and regular communications with her. I had signed up with this company a couple months before the move. The entire time CiCi assured me they would have a driver and the transport would be a smooth transaction. The week before she basically went into hiding and ignored every call, email and text I had sent her because I have not heard from her and now I was getting nervous beca... read more

Business response:

Hi Brenda, We’re sorry to hear that your agent was not responsive to calls or texts during a stressful cross-country move. The way that your agent handled your order is not the way we operate here at Mercury Auto Transport. We apologize for not being able to locate a carrier for you in timely manner. All the companies that you get quotes from are brokers and we are not the only company that hires independent carriers, we hire the same drivers from the same load board. This is how the entire industry operates and no broker h... read more

Beth Contreras

4 years ago

Worst experience ever. Cici was great in the beginning - kept me informed on the overall process. But those automated texts were annoying and inaccurate. Cici had my first available shipping date of Jun 21 (which was correct) but for whatever reason the automated texts had an earlier first available date which caused a lot of confusion. Once Mercury got their money, they were no help with Viva Express, the transport company that actually picked up my car. Viva’s driver said the car would be there on Wednesday night. It is no... read more

Business response:

Hi Beth, I'm sorry to hear that your agent has not been responsive and that your assigned carrier has been difficult to reach. Even when it gets busy in the office, that is no excuse for overlooking customers' calls and messages. We’re also sorry to hear about the delay in your vehicle’s delivery. Delays happen from time to time in the transport industry but we implore the carriers to communicate delays with our customers. Thank you for bringing this issue to our attention. We will be speaking with Cici and all our other a... read more

Jerry Michel

4 years ago

I would not recommend. My vehicle was 1.5 days late and damaged upon arrival. They took no ownership of the damages and had me contact their contractors insurance, only to find out they were not insured. Both wheels were curbed.. I’ll be contacting the BBB due to lack of liability covers to my damages.

Business response:

Hi Jerry, I am sorry that there were damages to your vehicle during its transport. We have been trying to work with you and the carrier to find a proper resolution, However when we first reached out to you about your damages to get it resolved you informed us that you did not have the paperwork from delivery properly signed, and without that we are limited with what we can do legally. All of our carriers are licensed, bonded, and insured. We make sure to verify all of our carriers information directly with government websi... read more

Marc Hammond

4 years ago

Quoted me at $645 knowing I had a truck to ship. Increased the quote a few days later by $205, totaling $850. They claimed the price change was due to me having a sedan, even though the previous quote clearly states that it is a "Ford F-Series Super Duty." Now going with another company that quoted $615..oh, and after talking to them on the phone, they are competent enough to fully comprehend what the actual vehicle is.

Business response:

Hi Marcus, we're sorry to hear that your experience with us didn't go as you expected. Unfortunately our system that autogenerates quotes upon request will mistakenly input trucks as sedans, thus creating a misleading quote for your shipment. We apologize if this was not properly explained to you. Thank you for bringing this to our attention so that we may address this issue with our agents.

Mary Rosenau Taber

5 years ago

Totally unsatisfactory experience with Mercury Auto Transport. Drew was the worst of the worst liar that we have ever dealt with. He tried to triple the price at the last minute. He quoted me $565.00 and then tripled the price on the day of the pick up. Needless to say, we went elsewhere to get our car picked up. And from what I understand I am not the only one who has had this experience with Mercury Auto Transport

Carol Jean Lang

5 years ago

I set up the order, waited for the arrangements, and never got a response from Kandy Kelly after ten days, three emails, and five phone messages. I did get plenty of spam from their computer. Do NOT recommend.

Rashida MsMoods Garner-Wynne

5 years ago

I do not recommend! Spencer Thomas had my information to transport my car from NC to FL and every time he replied to me it was with an automated message via text or email! Barely returned my calls, it’s been over 2 weeks and nothing! The lack of communication has been awful!!