Mercury Auto Transport | Car Shipping Experts

4.7

Davie, FL

About this business

Transportation Services Vehicle Shipping

Location details

2240 SW 70th Ave, Davie, FL, 33317, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 9:00 p.m.
Tue	9:00 a.m. to 9:00 p.m.
Wed	9:00 a.m. to 9:00 p.m.
Thu	9:00 a.m. to 9:00 p.m.
Fri	9:00 a.m. to 9:00 p.m.
Sat	10:00 a.m. to 2:00 p.m.
Sun	Closed

4.711,851 reviews

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Randy L Smith

4 years ago

0 out of 5 stars ! they were to haul my truck 200 miles, everyday was told "it will be anytime now" The truck was accruing storage each day, And while in the storage lot, the catalytic converter was stolen.

Business response:

Hi Randy, I’m sorry to hear about your recent experience with Mercury Auto Transport. We try our best to get your vehicle picked up on your desired date, but unfortunately we can’t guarantee pick up or delivery dates due to the unpredictable nature of auto transport (such as weather, truck break downs, etc) which can cause delays. We do try our best to get every customers vehicle shipped in a timely manner and most of the time it works in our favor, but this time is did not and we are sorry for that. If you would like to di... read more

Cindy Gee

5 years ago

Horrible Experience!! Very Rude! I inquired about a transport online and immediately began receiving texts, emails and calls from various transport companies. THIS transport company sent an email warning of all the things to be on the lookout for as if they’re the only company that won’t scam you. I went with them. Was told in a text that someone else had posted my inquiry on a national board and that I should back out of all other inquiriesASAP. Multiple phone calls went unanswered and un-returned and when I finally got ... read more

Business response:

Hi Cindy, I’m sorry to hear about your recent experience with Mercury Auto Transport and the way that your agent handled your order. Communication is key in this industry, and we pride ourselves in having outstanding customer service and communication skills, but unfortunately we missed the mark with your order and I apologize for that. We do appreciate you bringing this to our attention so that we may address this issue with Pete as well as all of our agents to prevent this from happening in the future. If you would like t... read more

Buster OKeefe

5 years ago

RECEIVED QUOTES FROM DIFFERENT COMPANIES TO SHIP A PICKUP, 2 WEEKS AFTER THE TRUCK WAS SHIPPED THIS COMPANY CONTINUES TO SEND EMAILS, I ASKED THEM TO STOP SENDING EMAILS BECAUSE THE TRUCK HAD BEEN SHIPPED AND RICHARD NIETO SENT 6 EMAILS WITHIN AN HOUR BLASTING MY INBOX! TWO DAYS LATER HE SENT 2 MORE AND I SENT A EMAIL BACK TELLING HIM TO GET F**KED AND OF COURSE, HE SENDS ANOTHER!! WHAT A PATHETIC EXCUSE FOR A COMPANY!!! DO NOT DEAL WITH THESE MORONS!!

Channing Curtis

5 years ago

I was sent a quote saying my transport would be a certain amount. The day before the pick up, I was notified that the only carrier available wanted $175 more but that they would be able to get my car to my destination (from Texas to Washington) within a few days. I agreed to the terms and my car was picked up. On the day my car was supposed to arrive, I called the driver to see when I could expect the delivery. They said they had a delay and that it would take a few days more. I tried calling my rep, Spencer, and after a sev... read more

Business response:

Hi Channing, I am sorry to hear that your experience with Mercury didn't go as you expected, and I apologize for the way your agent handled your order. Delays unfortunately happen from time to time due to the unpredictable nature of auto transport. Heavy traffic, truck break downs, etc can occur and are frustrating when they do. We implore the carriers to communicate with our customers when these delays occur, and I apologize that both your carrier and agent’s communication was not up to standard. I will be speaking with S... read more

Vijay Prithvi

5 years ago

Had a very difficult experience. When I placed my order, I told them during what period I needed the car picked up. It was finally picked up 7 days after that the last day in my time period once I had already moved. I had to call my friends to do this. The price I had to pay was way over the quote. There were 3 days where I could not get in contact with the people from Mercury but they would send me a template text in the morning about how they were working and then ignore my calls and texts and voicemails even though it was... read more

Business response:

Hi Vijay, We’re sorry to hear that your auto transport experience did not go as you expected, and that the price the carrier offered to ship your vehicle was a lot more than estimated as well as the lack of communication from your agent. A carrier's offers consists of pickup/delivery ETA’s and their price. We pass their offer on to you so that you make the final decision. If the dates, location, and/or rate does not fit your needs we can decline the offer and keep looking for the next carrier that works better for you. Thi... read more

Brenda Yerkovich McIntire

5 years ago

I chose Mercury to transport my car from Pennsylvania to Arizona. My rep was CiCi from Florida who I worked with signed a contract with for my pricing and regular communications with her. I had signed up with this company a couple months before the move. The entire time CiCi assured me they would have a driver and the transport would be a smooth transaction. The week before she basically went into hiding and ignored every call, email and text I had sent her because I have not heard from her and now I was getting nervous beca... read more

Business response:

Hi Brenda, We’re sorry to hear that your agent was not responsive to calls or texts during a stressful cross-country move. The way that your agent handled your order is not the way we operate here at Mercury Auto Transport. We apologize for not being able to locate a carrier for you in timely manner. All the companies that you get quotes from are brokers and we are not the only company that hires independent carriers, we hire the same drivers from the same load board. This is how the entire industry operates and no broker h... read more

Beth Contreras

5 years ago

Worst experience ever. Cici was great in the beginning - kept me informed on the overall process. But those automated texts were annoying and inaccurate. Cici had my first available shipping date of Jun 21 (which was correct) but for whatever reason the automated texts had an earlier first available date which caused a lot of confusion. Once Mercury got their money, they were no help with Viva Express, the transport company that actually picked up my car. Viva’s driver said the car would be there on Wednesday night. It is no... read more

Business response:

Hi Beth, I'm sorry to hear that your agent has not been responsive and that your assigned carrier has been difficult to reach. Even when it gets busy in the office, that is no excuse for overlooking customers' calls and messages. We’re also sorry to hear about the delay in your vehicle’s delivery. Delays happen from time to time in the transport industry but we implore the carriers to communicate delays with our customers. Thank you for bringing this issue to our attention. We will be speaking with Cici and all our other a... read more

Jerry Michel

5 years ago

I would not recommend. My vehicle was 1.5 days late and damaged upon arrival. They took no ownership of the damages and had me contact their contractors insurance, only to find out they were not insured. Both wheels were curbed.. I’ll be contacting the BBB due to lack of liability covers to my damages.

Business response:

Hi Jerry, I am sorry that there were damages to your vehicle during its transport. We have been trying to work with you and the carrier to find a proper resolution, However when we first reached out to you about your damages to get it resolved you informed us that you did not have the paperwork from delivery properly signed, and without that we are limited with what we can do legally. All of our carriers are licensed, bonded, and insured. We make sure to verify all of our carriers information directly with government websi... read more

Marc Hammond

5 years ago

Quoted me at $645 knowing I had a truck to ship. Increased the quote a few days later by $205, totaling $850. They claimed the price change was due to me having a sedan, even though the previous quote clearly states that it is a "Ford F-Series Super Duty." Now going with another company that quoted $615..oh, and after talking to them on the phone, they are competent enough to fully comprehend what the actual vehicle is.

Business response:

Hi Marcus, we're sorry to hear that your experience with us didn't go as you expected. Unfortunately our system that autogenerates quotes upon request will mistakenly input trucks as sedans, thus creating a misleading quote for your shipment. We apologize if this was not properly explained to you. Thank you for bringing this to our attention so that we may address this issue with our agents.