Michael Culella of Mutual of Omaha Mortgage

Mildred L. 

Verified by Mutual of Omaha Mortgage

4 years ago

The refinance took 8 weeks to complete 

Christopher T. 

Verified by Mutual of Omaha Mortgage

4 years ago

Communication was non-existent. The process moved along very slow. Seemed like the only time anything happened was when I had to call to check in on the status. Every phone call felt like I was being rushed off the phone. Three weeks in a row I was told that “ everything should be wrapped up this week and we’ll be good to go next week” that went on for a month until we finally got a date. Great way to set expectations!!! The rate also changed at the last minute, probably due to Mike dragging his feet. Originally was supposed... read more

Chari K. 

Verified by Mutual of Omaha Mortgage

4 years ago

Communication. Disclosure statement added paying off a bill that had never been discussed. Don’t surprise a customer. We can handle the truth....manage expectations on the front end. 

Joshua L. 

Verified by Mutual of Omaha Mortgage

4 years ago

I eventually had to talk with his supervisor Matt and he moved things along better. Lack of foresight led to elongation of the loan. I’m glad the process is over, but I will not recommend this company. 

G. R. 

Verified by Mutual of Omaha Mortgage

4 years ago

I would have liked Michael Culella to disclose that I would need to pay additional fees for a rate lock-in prior to being assessed. I would have liked Daniel Shaffer to respond to a inquiry I made. Otherwise my experience was satisfactory. 

Gary H. 

Verified by Mutual of Omaha Mortgage

4 years ago

A month after settlement, I have still not received one single sheet of paperwork. I don't know when my new payment is due, how much it is, or where to send it. Title company misdirected homeowner's insurance payment, so I had to pay $829 out of pocket to keep my policy current (Title company's error). I've had to send over a dozen emails to Michael and/or Customer Service to resolve. As of Dec. 21, status quo. I still have no paperwork, no info. about new payment. Bad company. 

Caitlin C. 

Verified by Mutual of Omaha Mortgage

5 years ago

Michael has an excellent customer service attitude and I appreciated his caring demeanor during the course of applying for this loan. some of my experience was do to Covid-19, however I felt many issues could have been avoided he educated himself in the loan. For instance he told me there’s no difference between a second home and an investment property-theres a difference of .25% he pulled my credit report a SECOND time w/o consent bc he let the other expire-I’m frustrated but it’s over now. 

Derek H. 

Verified by Mutual of Omaha Mortgage

5 years ago

After starting the process in early May, we finally closed at the end of July. The extreme delays by your company ended up costing me via fees to extend my rate lock, and via late fees to the creditors I was told not to pay since they'd be paid off by June. The amount of my agreed upon refinance amount was also raised at the last minute without telling me. I would never go through Mutual of Omaha again. Mike was ok to work with, but apparently the company can't stay on task. 

Daniel S. 

Verified by Mutual of Omaha Mortgage

5 years ago

communication. I asked for a list of payouts we ended up paying off interest rates that were fixed low rates instead of the high interest accumulating ones.Both equaled the same amount of money by the time I saw the list we were already signing with the notary. I was told my bills would all be paid by Nov1st I discussed this several times and also discussed our leaving on Mon the 4th for a week cruise. When we returned there was a FedEx envelope left with thousands of dollars in checks all late