This profile has been claimed by the business owner or representative.
1915 O'Toole Way, San Jose, CA, 95131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was a little worried by all the negative reviews on here about upsell and pricing etc, but I actually had a pretty solid experience with them. We had a split in a coupling on our main water service line just before the ball valve. I got quotes from a set of places and MC weren't outrageous. They suggested other services, but I didn't get a hard sell on those. The quality of the work seems excellent; I would be happy to use them again
Business response:
We are overjoyed to hear about your positive experience with our services. Thank you for sharing your feedback. Sincerely, Angelo Segretto Marketing Manager
From the moment we reached out, Mike Counsil Plumbing responded super quickly and scheduled the service right away. The whole process was smooth and really put us at ease. We especially want to thank Patrick Miller--he was very professional and patient, explaining everything clearly. He paid close attention to every detail during the inspection and gave great recommendations. Talking with him made us feel completely comfortable and confident in the company's professionalism. If you need a plumber in the Bay Area, we defini... read more
Business response:
Thank you for sharing your positive experience with Mike Counsil Plumbing and Rooter. We are thrilled to hear that Patrick Miller provided professional and detailed service. Your recommendation means a lot to us! Sincerely, Angelo Segretto Marketing Manager
I'm writing to compliment members of the Mike Counsil Plumbing Team who helped support me with issues that were not directly related to the plumbing work we had done (which was outstanding). These issues were related to customer support and help navigating the internet stuff. Regina is so helpful and amazing at problem solving and support in answering questions. She is a great value to the company. Angelo S in the Marketing Department stayed with the problem I was having with the internet and is excellent and troubleshooting... read more
Business response:
Hi Beverly, Rudy was very excited to see that you are satisfied with his work and his teams performance. We appreciate you taking the time to let us know how we are doing. Sincerely, Sean Counsil Service Manager
Very pleased with the service from Mike Counsil P&R - especially JJ's crew (Juvenal, Giovani, Alexis, and others) and Cesar, Ana - and others - in finishing. Our project began with a clogged/corroded sewer line; then we elected to replace the hodge-podge of patched water lines in our 75-yr-old house; in total, the disruption lasted about 2 weeks. The service, efficiency, cleanliness was top-notch. There was a dedicated crew to handle the different aspects: sewer line; water line; dry wall/finishing; tiling. I felt comfo... read more
Business response:
Hi Carla, Juvenal, Giovani, Alexis Cesar, Ana and the whole crew were excited to read your review and see that you are satified with their work and customer service. All comment mean a lot to us and we take them very seriously. Thank you for taking the time to let us know how we are doing. Sincerely, Sean Counsil Service Manager
I hired Mike and his crew to repipe my 4 plex. I am so glad I went with him as he brought a full crew and completed the job in 1 day vs 1 month that others told me. He did a fantastic job interacting with the tenants and he went above and beyond. These guys know what they are doing. Sam
Business response:
Hi Samon, Thank you so much for your thoughtful and kind review. We try to make the experience as painless as possible and you can only do that if you have enough trained employees to get the job done, not only right but in a timely manner. All comments help us improve our service.Thank you for taking the time to write this review, it is much appreciated. Sincerely, Sean Counsil Service Manager
I called this morning because I could not get the pilot back on my water heater and the hot water was taking forever to kick in. Paisley answered the phone and was very nice and really wanted to help. She was able to get me a same day appointment. This is my second time contacting them for service. The first time was 6 years ago when I needed to replace my water heater and their quality of work was excellent. Very professional in their work and really valued my time. Today's appointment was great too. Geo came out to inspect... read more
Business response:
Hi A R. Thank you for taking the time to write this review. Geo and Paisley were very Excited to read your review and see how satisfied you are with their service. All Comments help us improve ourservice. Sincerely, Sean Counsil Service Manager
Pablo came out today to do a water heater yearly maintenance. He was polite, courteous, very professional, in other words typical of all Mike Counsil employees. This is my go to for any plumbing needs.
Business response:
Hi Larry, We appreciate your appreciation of Pablo and the kind words about all of our employees. We do daily training and try hard to maintain a sense of consistency. Thank you for taking the time to let us know how we are doing. Sincerely, Sean Counsil Service Manager
This is a shoutout to Jose. He took the time out of his day to help me jumpstart my truck when my battery wasn't working. I was in a hurry to another appointment and completely stranded during peak rush hour. If you have kind and helpful employees, that translates to great customer service.
Business response:
Hi Chester, Thank you for taking the time to acknowledge Jose and his kind act. We appreciate you. Sincerely, Sean Counsil Service Manager
Shout out to Zach. What a great job he did for us. Keep in contact with us, explained, quality work, on time. They maybe on the expensive side.....but I had an odd repair that required ordering special part and they handled it beautifully.
Business response:
Hi Lisa, Thank you for taking the time to write this review. Zach appreciated the shout out and was happy to help. Sincerely, Sean Counsil Service Manager
Mike Counsil Plumbing and Rooter has a 4.6 star rating with 1,782 reviews.
Mike Counsil Plumbing and Rooter is open now. It will close tomorrow at 12:00 a.m.