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Mike Counsil Plumbing and Rooter
- Plumbing
- San Jose, CA
About this business
Location details
1915 O'Toole Way, San Jose, CA, 95131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a pleasure to have them service my plumbing issues. Quick response and very professional.
After 2 days of a clogged kitchen drain, I called Mike Counsil Plumbing. They scheduled a technician the same afternoon. But called back later saying there had been a delay and wanted to reschedule for the next day, which I accepted. Pablo and Bob arrived at the later part of the 2-hour window and got right to work. Pablo did a great job, checking and double checking that all was working correctly. Then cleaned up his work area nicely before he left.
Jose and Christian installed a new water heater. I was impressed with their customer service skills. They were informative, professional, and patient with my questions. These gentlemen deserved to be acknowledged by ownership and management.
Repiping a 2 story house: I don't have a problem with the quality of their work so far, but I do have a problem with how they handled proposed changes (not discussing or explaining far enough in advance, or at all, the changes possibly needed & alternatives available) to the scope of work (SOW) & not discussing financing methods available in advance v actual financing. They charged or tried to charge 3 or 4 progress payments (80% of 2 or 3 times revised total cost estimate) in the first week or 2 of the job, when that amo... read more
Business response:
Hello Pat, Thank you for providing this valuable feedback and being a Mike Counsil Plumbing client. We strive to offer 5 star service in all areas of our performance. It appears we fell short of that in some of our communications along the way. We would love to hear in more detail about some of these issues so we can discuss with our team and offer a better all around service experience. Feel free to reach out to us anytime. Again, we thank you for being a valued MCP client. We're here for you. Sincerely, Sean Counsil Serv... read more
Very professional and thorough. Kept us informed every step of the way. Recommend highly.
Great technician, courteous and did the job but frankly I feel like the pricing was so off. I had a leaky shower spout and to replace the cartridge was $580 that included a 10% discount. I don't expect the cheapest but in this case I do feel a bit taken. If he would have had the cartridge in the van he would have been done within 30 minutes. Yes I could have just said no but needed it to get done. Also all the paperwork is overkill and not very ecologically mindful, literally could have just tapped to pay and emailed the rec... read more
Business response:
Anew, We appreciate your honest feedback and pleased you were happy with our technician at your home. When considering the fair cost to do business with a complete and competent staff, it's important to emphasize the value of having someone readily available who possesses years of training and knowledge. Our team has invested years into honing their craft, acquiring specialized training, and gaining invaluable experience. Their expertise is a result of dedication, hard work, and continuous learning. While it may seem li... read more
We used Mike Counsil's plumbing to replace our entire sewer system from under the house and out to the street. Yes, I was indeed impressed with their service. They went out of their way to make sure our yard looked as good or better than when they started.
I worked with James and Gabriel and their team on an installation project. They were great and answered all of my concerns. I am happy with the work and the attention they gave me. I will use them again for future projects and recommend them to my friends. .
Besmir and his team provided excellent service over the holidays, after we discovered our main water line was leaking. Besmir quickly came up with an emergency fix the first evening and returned the next day to complete the full repair. Besmir is an expert plumber and I would recommend him and his team for all your home plumbing projects. Thanks Besmir and thanks to your team. Cheers, Michael.
Frequently asked questions about Mike Counsil Plumbing and Rooter
How is Mike Counsil Plumbing and Rooter rated?
Mike Counsil Plumbing and Rooter has a 4.6 star rating with 1,782 reviews.
When is Mike Counsil Plumbing and Rooter open?
Mike Counsil Plumbing and Rooter is open now. It will close tomorrow at 12:00 a.m.