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1915 O'Toole Way, San Jose, CA, 95131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Jose and Christian installed a new water heater. I was impressed with their customer service skills. They were informative, professional, and patient with my questions. These gentlemen deserved to be acknowledged by ownership and management.
Repiping a 2 story house: I don't have a problem with the quality of their work so far, but I do have a problem with how they handled proposed changes (not discussing or explaining far enough in advance, or at all, the changes possibly needed & alternatives available) to the scope of work (SOW) & not discussing financing methods available in advance v actual financing. They charged or tried to charge 3 or 4 progress payments (80% of 2 or 3 times revised total cost estimate) in the first week or 2 of the job, when that amo... read more
Business response:
Hello Pat, Thank you for providing this valuable feedback and being a Mike Counsil Plumbing client. We strive to offer 5 star service in all areas of our performance. It appears we fell short of that in some of our communications along the way. We would love to hear in more detail about some of these issues so we can discuss with our team and offer a better all around service experience. Feel free to reach out to us anytime. Again, we thank you for being a valued MCP client. We're here for you. Sincerely, Sean Counsil Serv... read more
Great technician, courteous and did the job but frankly I feel like the pricing was so off. I had a leaky shower spout and to replace the cartridge was $580 that included a 10% discount. I don't expect the cheapest but in this case I do feel a bit taken. If he would have had the cartridge in the van he would have been done within 30 minutes. Yes I could have just said no but needed it to get done. Also all the paperwork is overkill and not very ecologically mindful, literally could have just tapped to pay and emailed the rec... read more
Business response:
Anew, We appreciate your honest feedback and pleased you were happy with our technician at your home. When considering the fair cost to do business with a complete and competent staff, it's important to emphasize the value of having someone readily available who possesses years of training and knowledge. Our team has invested years into honing their craft, acquiring specialized training, and gaining invaluable experience. Their expertise is a result of dedication, hard work, and continuous learning. While it may seem li... read more
We used Mike Counsil's plumbing to replace our entire sewer system from under the house and out to the street. Yes, I was indeed impressed with their service. They went out of their way to make sure our yard looked as good or better than when they started.
I worked with James and Gabriel and their team on an installation project. They were great and answered all of my concerns. I am happy with the work and the attention they gave me. I will use them again for future projects and recommend them to my friends. .
Besmir and his team provided excellent service over the holidays, after we discovered our main water line was leaking. Besmir quickly came up with an emergency fix the first evening and returned the next day to complete the full repair. Besmir is an expert plumber and I would recommend him and his team for all your home plumbing projects. Thanks Besmir and thanks to your team. Cheers, Michael.
Daniel Gonzalez & his partner were professional and friendly. Daniels partner got the job done so quickly. Thank you for a quick response.
We had an intermittent toilet drain problem over many months which puzzled several plumbers. We called in the Mike Counsil crew to help solve the problem. Within a few hours, they diagnosed the root cause of the problem and provided a reasonable quotation to resolve the issue. After we agreed to have the work done, they sent their repair crew the next day to do the work. We found the Mike Counsil crew to be very responsive, punctual, and very professional. They clearly demonstrated their plumbing prowess by fixing our proble... read more
Business response:
Hi Sharon, Thank you for taking the time to let Alex, Jose, J.J. and Hidl know how they are doing. They were happy to see that you were satisfied with their work. You comments are very important to us and help us to improve our service. Sincerely, Sean Counsil Service Manager
Service was great, Carlos(plumber) was very professional and meticulous. The pricing was very fair and reasonable. I will continue to use them for all of my plumbing needs.
Business response:
Hi Patrick, we're glad to hear Chris was able to quickly get your new garbage disposal up and running. It's great to hear everything was to your satisfaction. Let us know if there's anything else we can help with. Regards, Sean Counsil, Service Manager
Mike Counsil Plumbing and Rooter has a 4.6 star rating with 1,744 reviews.
Mike Counsil Plumbing and Rooter is open now. It will close tomorrow at 12:00 a.m.