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Mike Counsil Plumbing LLC
- Plumbing
- Redwood City, CA
About this business
Location details
713 Arguello St, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away from this company. They will try to scam you. I was quoted $1100 for a routine leaky faucet cartridge replacement. After researching, I realized a new Delta shower cartridge costs $70. I did the repair myself. Took an hour and saved a thousand dollars. It really is a shame companies like this are successful taking advantage of those who don't know better.
Business response:
Hi Mark, Sorry we didn't do a better job at creating value in our services. So disheartening to see your perception of our company. I would ascertain it took you an hour of research on You Tube, an hour of your time to pick up the part and an hour of your time to to do the work. 3 hours of your time minimum. Glad you were able to take care of your own plumbing issue. Regards Sean Counsil Service manager
I got in touch with them through their website. When the guy called to confirm the appointment I asked if there was a charge to come out. He didn't give me an answer so I asked again. This time he paused for a long time and said "We'll let you know when we call you to confirm the appointment tomorrow." That's not how business works. If there's a trip charge, you quote it up front in a clear, concise manner.
Business response:
Hi David, We apologize for our ineffective communication. I can assure you that all of our staff is trained on informing potential clients upfront while booking the appointment regarding our $89 trip charge. We'll be sure to focus on additional training regarding this issue you presented. Again, our sincere apologies. Sincerely, Sean Counsil Service manager
Jose showed up an hour late to provide an estimate and wasted my time. I showed him the scope of the work, and advised I was taking quotes from other vendors. Jose then told me MC was a premium plumbing service and very expensive. He also stated he would prefer to quote part of the job, but not the more difficult aspects of the work I needed done. He obviously didn't want to do the work. I told him that was the scope and that was what I wanted quoted. He said he would need to write some notes and excused himself to his truck... read more
Business response:
Hello Robert, Thank you for the feedback and can understand your frustrations. We will discuss with our team member so we can improve at listening to what the clients needs are and providing better service. Our sincere apologies from MCP. Kind regards, Sean Counsil Service manager
Buyer beware. I had roots in my sewer pipe. They said they would replace the cast iron pipe in my house with ABS. The price was 3x normal price. I found out after the fact. The guys who did the job sat around in their trucks for around 4 hours a day. My daughter watched and timed them. The ground outside wasn't tamped so it became a large sink hole. They down sized my pipe size from 4" to 3" now I have existing clogging problems due to slow drainage. Their reasoning was it met code so you get what we place. Then... read more
I chose a different plumber. Buyer beware.
Business response:
Mik, Sorry we weren't a good fit for you. We're glad you chose a different plumber. Regards, Sean Counsil Service manager
My 86-year-old mother saw an ad for Mike Counsil Plumbing on TV and contacted them about a leaky toilet. The company turned a leaky toilet into $46,000 worth of work, most of which was unnecessary and overpriced. After that, they tried to get her to do a complete gas re-pipe for $19,882. Luckily, I was alerted this time and had PG&E come out to inspect. PG&E found nothing wrong! A complete scam. Twice. Details: They charged my mom the exorbitant rate of $2,300 to replace two toilets (only one of which was leaky). Then ... read more
Business response:
Kathy & Family, We're very sorry to hear this is your perception of our company. Our intentions with your mother in law and all of our clients is to educate them about existing issues and potential issues with their plumbing. More importantly, it's our duty to ensure our client's are safe from any plumbing peril or risk. There was excellent communication along the way with this project. We informed your mom to speak with other people, children, family, relatives etc. to assist her in making these investments at her home. ... read more
The 1 star reviews are real. They will rip you off. We contacted Mike Counsil plumbing to provide an estimate for replacing a thermostatic shower valve that was leaking. I did my research beforehand and knew the job would likely take about 1 hour. When they provided an estimate of $1100 for the work, I was astounded. When I asked how 1 hour's worth of work could cost $1100, they didn't disagree with me on how long it would take, but simply said that is what they charge. Needless to say, I went with another pl... read more
Business response:
Chris, Sorry we couldn't of be of service to you. Replacing a shower valve should most certainly take longer than 1 hour. Sean Counsil Service manager
Don't... Just Don't !!! Lord help you if they consider you 'elderly'. That means they can charge you $42,000. for a $25,000. job which should have been a simple toilet unplug. Yes, this was a real event. GET AT LEAST THREE BIDS! To put in a bathtub hot/cold handle and to replace the kitchen sink faucet they quoted me $4,300. OMG! I'm older, not stupid! I'd asked homeownercare@networx.com for recommendations. Actually, I didn't see Counsil Plumbing listed but they called me so thought I'd ... read more
Business response:
Valarie, We can at least agree on one thing. We also recommend you get other estimates. It's printed in bold face font on page 1 of your contract. Us having this recommendation on our contract is in stark conflict with your conclusionary allegations. Your claims are speculative, not based in facts. You are not obligated to use us. We are not the budget plumber. We are open and candid about this. You took the time to read our reviews, but somehow you missed this repeated and open acknowledgment from us. Just because you d... read more
Our call for help was answered fairly promptly. The customer service agent was very cordial and explained the steps for the appointment. They showed up through the window - and I was met by two very nice technicians. I explained the issue to them and simply told them that this same thing occurs every 4-6 years and I simply don't have the snake to fix the issue. The technician said he would like to go under the house and look at the pipes - for customer service, I see the value add in providing a holistic view of your entire... read more
Business response:
Hello William, We appreciate your detailed and insightful feedback. This will help us convey a better service experience to our clientele. It's our duty to provide you a health and safety evaluation of your home's plumbing system. Many don't and leave peoples homes with an undiscovered mess. We consider this poor customer service. We agree that it's always best to get a second opinion. You can definitely find a cheaper alternative to MCP. Based off your feelings during our visit, we have a lot of room for improvement in pro... read more
Frequently asked questions about Mike Counsil Plumbing LLC
How is Mike Counsil Plumbing LLC rated?
Mike Counsil Plumbing LLC has a 3.7 star rating with 203 reviews.
When is Mike Counsil Plumbing LLC open?
Mike Counsil Plumbing LLC is open now. It will close tomorrow at 12:00 a.m.