This profile has been claimed by the business owner or representative.
Mike Counsil Plumbing LLC
- Plumbing
- Redwood City, CA
About this business
Location details
713 Arguello St, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our Master Bath toilet was broken after a number of years. While I considered doing the replacement myself, I didn't have anyone available to assist me with properly lifting a new one in place, plus there was the removal / disposal of the existing one, etc. I turned to Yelp to help gather some quotes. The team here stepped up and responded right away - others I pinged, called or requested via Yelp have still not bothered to even respond. Understandable given this was just after the COVID-19 initial lock down had started to l... read more
Business response:
Hi Tim, Thank you for taking the time to share your experience with us. It can be very frustrating when you need a repair in your home that is important for your safety and comfort, and no one replies. That is why we pride ourselves on our customer service. Our goal is to respond to clients quickly and with the solution to their plumbing issue. We appreciate your comments. Sincerely, Sean Counsil Service Manager
Thanks to Gabriel, JJ and the crew for their excellent work on my house. Their communication was great and that's really important on a big job. Everyone was professional, efficient and the quality of their work is top notch. I learned a lot about plumbing and about my house. Overall a great investment.
Mike Counsil rescued me again during a tumultuous holiday season! The delivery of my washer failed twice because the delivery persons insisted something was wrong with the water lines. Daniel came out on New Year's Eve, yes the holiday, charging a minimal extra charge. He took at look and identified the broken knob problem and went looking. Store closings required him to delay his search after not finding it. He texted me to explain the delay and items I was confused about. Bright and early before I expected them James ... read more
Business response:
Hi Russ, We really appreciate you leaving us this amazing feedback. We are so fortunate to have such a wonderful relationship with you and to have had the opportunity to leave a lasting impression with you some 15 years later back when I was still turning the wrenches. Glad to hear our team is following all of our health and safety protocols while providing the Exceptional service you deserve. Hopefully you don't have to call us back too soon, but if you do, rest assured, we will be there for you. Happy Holidays to your a... read more
Water Heater Replacement was way overpriced but we were desperate without hot water. I would not recommend this company based on their pricing.
Business response:
We apologize for falling short on pricing expectations. We understand your frustration and take your feedback seriously. We recognize that being without hot water puts customers in a difficult position, and we sincerely regret that our water heater replacement pricing did not meet your expectations during this urgent situation. Your feedback about our pricing is important to us, and we want to address your concerns directly. Please contact us at (650) 433-9335 so we can discuss your experience further and better understand h... read more
While the workers at this firm are great and do their job, the owner was not unfortunately. This firm helped replace a water heater at a house of ours with a tenant who had a baby. Note: they had installed the initial heater too which broke down within warranty period (hence called same firm but wont hold this plumber for unit failure). Now the installation service cost charged was much more than the unit cost which given it was weekend we accepted to make it right for tenant who had to live in hotel with baby. But the owner... read more
Business response:
We are writing in response to your communication regarding the water heater issue. We understand your concern and regret any inconvenience you may have experienced. To clarify, we do not have a record of this specific service request. Our company protocol does not involve direct client communication from the owner. To assist you further, we kindly request that you contact us at your earliest convenience. Please reach out to Patty at 408-840-2946 so we can investigate this matter thoroughly. Thank you for your understanding.... read more
Needed our laundry drain pipe replaced as it was failing, the quote we received from MCP was 5 times higher than the other quotes we received. MCP also told us that we were in need of a full house re-piping, even though we had not had any issues. I had the other plumbers quote and review the condition of the existing pipes when they were quoting the laundry drain. Both said we were not in need of a full re-pipe. I had one contractor give us a quote for the full re-pipe anyways, and when compared side by side, MCP's price w... read more
Business response:
We apologize for the experience you had with our service. Your feedback is important to us. Sincerely, Angelo Segretto Marketing Manager
Total bait and switch. Promised me work would be done and then after we agreed to price, they tried to claim that they never promised certain things (replace corroded pipes and valves) were part of the deal. I recommend going with a more honest company.
Business response:
It's regrettable to hear about your experience. Please feel free to reach out to us at (408) 703-6111 to discuss this further. Sincerely, Sean Counsil Operations Manager
I'm a house Manager for several families. I handle home repair appointments (setting them up, being there for the appointment, payment etc). Mike Counsil Plumbing unfortunately wouldn't work me...they wouldn't even speak to me or answer any basic questions. I explained I had homeowners approval and was hoping at the very least to schedule a walk through so I could give the homeowner an estimate. Nope, Mike Council Plumbing would not answer a single question or let me set up the walk through. There goes the business of at lea... read more
Business response:
Your concerns are noted. We will take your comments into consideration. Thank you for sharing your experience. Sincerely, Angelo Segretto Marketing Manager
We contacted Mike Counsil for some troubleshooting. The inspection report stated: Discovery/Additional Discovery: client has washer drain line not draining suds when washing. A lot of suds build up and spill on the floor. Home is brand new. MCP also found that laundry drain configuration does not have clean out access per code. The proposal was to remove the sheet rock from around the washing machine to troubleshoot the issue. This was such an astounding ask we met with the City Building inspectors office who respon... read more
Business response:
Hi Dirk: Thank you for taking the time to share your experience. I’m sorry to hear that our proposal left you feeling misled—that’s never our intention, and we appreciate the opportunity to respond. Our inspection team noted both the symptoms you were experiencing and the configuration of the laundry drain, including the absence of a cleanout. While the California Plumbing Code may not require a cleanout in this specific case, our recommendation was based on what we believe to be the most effective and serviceable long-term... read more
Frequently asked questions about Mike Counsil Plumbing LLC
How is Mike Counsil Plumbing LLC rated?
Mike Counsil Plumbing LLC has a 3.7 star rating with 203 reviews.
When is Mike Counsil Plumbing LLC open?
Mike Counsil Plumbing LLC is open now. It will close tomorrow at 12:00 a.m.