This profile has been claimed by the business owner or representative.
MINI
- Automotive
- Knoxville, TN
About this business
Location details
10665 Parkside Dr., Knoxville, TN, 37922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
A friend had their mini stolen off their lot and after the police report was filed they was asked to leave without mentioning being compensated through their business insurance company. How disgraceful!
Business response:
Edward, this is untruthful in every capacity. We have not had a customer's vehicle stolen from our lot or anything you mentioned above. Please remove this review.
Sales associate was fine, easy enough sale and trade. However once you're out the door just like any other used car dealer. $1700 in repairs on a vehical in "great shape" with in 2 months and 2000miles. Response from dealer was to give me a lecture on how I really should have purchased that $3000 extended warranty and if they fixed all the things that go wrong with their used cars they wouldn't make any money. So obviously not looking for my repeat business nor in building brand loyalty to Mini. Guess buyer beware is the ord... read more
Business response:
John Zohn, I’m sorry to hear that you were disappointed with your experience with us. At Mini of Knoxville, we thoroughly inspect and service all of our vehicles before putting them on the lot. Unfortunately, as with any new or used vehicle, unexpected issues can arise at anytime. For this reason, we are happy to offer our customers a 30 Day, 3,000 Mile Limited Powertrain Warranty on vehicles that are less than 100,000 miles and 10 years old. As you mentioned, we also highly recommend purchasing an extended service warranty,... read more
Business response:
Renee, I would like to apologize for the negative experience that you had with our dealership. Please contact me at 865.209.7273 at your earliest convenience so that we can try to resolve the issue. I look forward to speaking with you directly. Best, Andrea DeMarco, Internet Sales Manager
The good news is that I bought the maintenance package. The bad news is that the service folks will smile but not treat you very nice. Don't expect a call when they finish. The last service a few months back they fussed about giving me a loaner car. This time they basically said I lied when I told them they did not call me when they finished. They said it would be $58 to rotate the tires when I left the car. When I picked it up they say we don't know what you are talking about. If I could I would get out of the car loan and ... read more
Bought my mini there. Advised they needed used cars and would offer top dollar for my mini. Want my car, lot of money out of pocket and pay sticker to trade! Love my car but his dealership needs lesson in truth.
Business response:
Mary, I'm sorry to hear that you were disappointed with your experience with us. We strive to provide our customers with great prices, as well as the best service possible. Please contact me at (865) 209-7273 so we may further discuss your experience. I look forward to speaking with you. Best, Andrea DeMarco, Internet Manager
PSA: EXCRUCIATING DRAWN OUT EXPERIENCE! Never in my life have a dealt with lack of communication in a professional establishment as this. February 11 I had my Mini Cooper towed in to the Service Department (I live 2 hours away) given that it did have many problems all I wanted to accomplish at that time was to get it up and running ( Didn't want new tires, brakes etc) what was said to be a 3 day $700 appointment turned into multiple weeks of me waiting and wondering what the heck was going on with my car and ending quotes of... read more
My experience at mini of Knoxville was poor at best. The sales person Brandon that I had the great pleasure to deal with Lied to us flat out. When I took ownership of the car AFTER the papers where signed MY mini did not have a CD player. (like the one I was shown) My due date on my payment was one month sooner then I was expecting it to start, which was a fun surprise ! NOT ... will be our first and last time dealing with Mini of Knoxville. I will Drive to NC to get my next Mini !
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.1 star rating with 727 reviews.
When is MINI open?
MINI is open now. It will close at 9:00 p.m.