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MINI
- Automotive
- Naperville, IL
About this business
Location details
2491 Aurora Avenue, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
2013 Mini Buy Review I recently purchased a 2013 MINI Cooper S and couldn't have asked for a better experience. I worked with Kyle Esler and he was great. I looked at three different cars, test drove all three, and had a hassle free price negotiation. Great car, great salesman, and great dealership. Thanks!
Business response:
Bob H., thank you for your review! We're happy to hear that Kyle was able to take great care of you.
glenndavis2004@yahoo.com Here's what I wrote in May, 2020... I first got to know Mitch and the service team at Bill Jacobs when out of the blue, my 2007 Mini (affectionately named Forrest, denoting his British Racing Green styling) seemed to have caught something like that nasty virus that's going around. Yes, there were so many symptoms that just appeared out of nowhere one day that they kept the Check Engine Light on bright and the computer flashing a multitude of never ending error codes. And all that with just 55,000 mil... read more
Buyers Beware!!!!! I purchased my vehicle from Bill Jacobs Mini on 6/13 and Here is what I had to go through. I arrived around 2 pm and upon checking with the sales person(Marina) I was able to get to the vehicle and test drive it which mechanically worked fine at that time. I went in for paperwork and the car was sent for detailing around 4pm(dealership closes at 6pm) and it was just like car wash, clean exterior with water wiped and interior is same. When I asked, the response was they only had porters for car wash doing t... read more
Business response:
Ram, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (630) 717-6464 so we can work towards a solution. Thank you and have a great day.
Survey Buying process took way too long - couple hours . Think it?s inconsiderate to drag out the process for as lon as they do
Terrible Overall Experience with Bill Jacobs Mini Can't give "0" stars, so it's Bill Jacob's lucky day. I (unfortunately) purchased a new 2007 mini cooper s from Bill Jacobs in Naperville. What a nightmare. The absolutely worst (and most expensive) mistake I have ever made, buying this Mini from Bill Jacobs. In and out of the shop dozens of times. Endless problems and headaches. (Automatic) trans gave out at 100 k. 2 dozen (2 a year) flat tires of their "run flat" tires. I could go on an on, but I'll just... read more
Business response:
Matt Brod, we regret to hear that you had a negative experience with MINI, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to Darren Heath at (630) 717-6464. We look forward to hearing from you.
Why sell a car, Definitely not the place to make inquires or request information from. I emailed in asking for a specific car becasue I've done a lot of research, I asked for a lease for 3yr 36mo on a specific stock number, I asked for msrp and the actual selling price, never got that. I asked for a window sticker, to review the options, never got that. I expressed I was ok with a service loaner and all I was told that the car was a service loaner and wouldn't be available for 2 months! I was at Patrick Mini last n... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,819 reviews.
When is MINI open?
MINI is closed now. It will open at 9:00 a.m.