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MINI
- Automotive
- Naperville, IL
About this business
Location details
2491 Aurora Avenue, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Exceptional new customer experience Aldo, as the initial consultant, was engaging, approachable & helpful, patiently describing the features of the Mini Countryman & Clubman. Ronny, in his manager role, enthusiastically extended the conversation in a positive, pressure-free fashion. Matt rounded the team by providing additional necessary information. They were well organizationed,customer focused & a pleasure to meet. We highly recommend them.
Business response:
Hi Kim, thank you for taking the time to leave a review for us at Bill Jacobs MINI. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service at Bill Jacobs Mini Can't say enough about Mitch may service advisor.He was very helpful in working around my schedule,and providing the proper tires for my Mini.Thank you for your excellent service and quality work.
Business response:
Mike, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bill Jacobs Mini Naperville Went in today for a wash and was advised there was a recall for a bushing replacement in my convertible top. The recall was completed in short order and I was on my way. Mitch always treats me well. This is my 4th Mini and I will be soon buying my 5th. The service department is the main reason I will continue buying my Minis at Bill Jacobs in Naperville.
Business response:
Hi Wd9dau, we are very happy to have provided you with such a positive experience!
Surprisingly excellent service!!! I scheduled an appointment to have the representatives check my car fully expecting to have to schedule another appointment. Mitch had checked into my concern before I even arrived and all was able to be fixed now. Wow!! This was way above and beyond the normal service at most dealerships. This is why I continue to buy Minis from Bill Jacobs. Thanks for putting the customer first and special thanks to Mitch Shefveland!
Business response:
Betsy, we're so happy Mitch went the extra mile to make sure we were able to help you out. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mini service Mitch Mitch at Bill Jacobs mini service was great. He found problems that our last visit to our dealership in another state had missed. He worked with us and showed as much concern as if we had been his customers for years rather than simply folks who broke down on the highway who he would never see again.
Business response:
Deirdre Manning, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI!
Great Service Mitch In the service department is great. Very helpful and I don’t feel like he is trying to sell me anything , just great customer service !
Business response:
Donja, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Car Consultant I am a car Consultant and work with many dealerships through out the country.I look at all aspects for the process from buying to service then to the new car lease or purchase. Mitch Shefveland, my service advisor , was exceptional in communication to delivering the car back to me.
Business response:
Joe, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs MINI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding Customer Service Bill Jacobs Mini has the best customer service I have ever experienced. I was impressed right from the start how my service advisor Mitch Shefveland handled my concerns and the way he explained everything that needs to be done to my car, the way I can really understand it. He is very caring and professional. Then Mike was assigned to be my car technician who lifted my Mini and gave me a tour under it, so I can understand better what could be a problem and what should be done. No one else ever did... read more
Business response:
We work hard to be the best, Boriana! Thank you for your glowing review! We hope to be of service to you again down the road!
Incredible Service Bought my ‘16 Countryman here. The whole process was seamless and easy. Facilities are clean. They have a wide assortment of options. I have continued to come back for service and have been more than happy with every experience. Mitch was especially helpful and communicative. I will continue to recommend this business.
Business response:
Duncan, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. If you have any further questions, please don't hesitate to reach out! Have a wonderful day!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,819 reviews.
When is MINI open?
MINI is closed now. It will open at 9:00 a.m.