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Moon Hair in Brea
- Brea, CA
About this business
Location details
391 S State College Blvd, Ste S, Brea, CA, 92821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
I came in for a 10:00 appointment and they were very friendly. I showed the stylist multiple reference photos of my own hair, asking for it CURLED and a few inches shorter, with my layers redone. I had to ask more than once to go shorter, and every time I did, she would say "just a little bit!" and cut off as little as she could. I left the salon with almost completely straight hair that was too long and nothing like the photos I had shown the stylist multiple times. I called them back and asked to get it fixed and the new s... read more
Business response:
Hi Annina, thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. At Moon Hair, we always strive to communicate clearly during consultations and make adjustments based on client feedback throughout the service. We understand how important it is to feel heard when discussing length, layers, and styling preferences. We regret that the final result did not align with what you had envisioned. Our team is trained to approach changes conservatively, especially when remo... read more
Please read the review below. There's also a picture from the message that he sent. **Response to 'The Professional Review from the Manager' " Good evening, Instead of recognizing the issue and addressing it professionally, you seemed more upset by the idea that I wanted to make another appointment--which I never did. In fact, I had no intention of rescheduling or calling back. I spoke with the sweet girl who helped me with my hair right before the incident happened, and she brought it up again after my appointment was... read more
Business response:
Hi Beatriz. Thank you for writing so many details in the review. In case I miss those details, I just checked back the camera on 6/9. Guess what? I found out you tried so hard to make up another story and tried so hard to mislead other customers checking the reviews. 1. Right after the power off, your hairstylist (female) told the other hairstylist (a man with glasses) that she would go fix it. It just took 10 seconds and the power was back. They kept working on their own clients friendly. This male hairstylist talked with... read more
Terrible experience. Haircut was not what I wanted. I've never had to bleach my hair for so long before when dyeing and my hair feels totally fried now. The hairdresser went to work on another client at the same time so I was there way longer than was estimated. I followed the after appointment instructions and the color already started fading just a few days after the appointment. High prices.
Business response:
Hi. May I have your name please? You may wrote the bad review for wrong business. We don’t see any similar names in our system. All clients leaving happily with our haircut and color.
I made an appointment online through their app which said it was $120 for partial highlights. When I went in there, they said it was going to be over $300 for partial highlights and that they didn't know if they could get me platinum, which I always get platinum highlights as I'm blonde as it is. I left because I was nervous and because the price was way over what they advertise online. They tried to get me to pick out a toner which I didn't like any of them because they weren't platinum blonde. When I went to another stylis... read more
Business response:
Hi Tarah. You just came for a consultation, not even got the service done yet. If you go to check our website and the App carefully enough, you will see the $120 is the starting price, not the fixed price. It shows clearly “ Starting at”. Hair coloring, highlights, and hair extensions are case by case. We can’t give you a price fit for all clients. This is why you come for the consultation which is free. If you have experience, then you won’t have problem saying that. Our price quoted is based on how many hours and how mu... read more
Went in on Friday nite for a hair cut and I wanted to add money piece. I ended up leaving disappointed with both. Now I'm fixing it else where. I kept explaining one side was longer and she wasn't getting it. Then she asked if I wanted a thin or thick money piece and I said thin and left with whatever this is. The stylist name was Parly. In response to the bs response I got from the owner. These photos were taken at the salon that ended up fixing my hair. Clearly the owner didn't read my review because I did tell Parly MUL... read more
Business response:
Hi Brianna. From the picture obviously it’s not from our salon. I don’t know where you go and take these pictures and put them on our review. You booked the appointment same day and late for the appointment. Parly was still there waiting for you for 20 minutes. If your haircut is uneven, you could have noticed and let Parly know, she would be more than happy to fix for you. But you didn’t. We ask our client to check the haircut before they leave. Even you write the bad reviews, we still contact you to come back and honor c... read more
Frequently asked questions about Moon Hair in Brea
How is Moon Hair in Brea rated?
Moon Hair in Brea has a 4.7 star rating with 359 reviews.
When is Moon Hair in Brea open?
Moon Hair in Brea is open now. It will close at 8:00 p.m.