This profile has been claimed by the business owner or representative.
Moon Hair in Brea
- Brea, CA
About this business
Location details
391 S State College Blvd, Ste S, Brea, CA, 92821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
I came here to get my roots touched up/blended, and the owner did an amazing job (I think his name was MJ). The process was very professional and he gave me his honest opinions and worked with me to get what I wanted! I've also wanted to have straight wispy bangs for a while, and he made it happen! They look so cute :) Thank you so much!
Business response:
Thank you Emily. The photo you uploaded is pretty. We look forward to helping you next time.
My stylist was MJ and he was so professional and took such care when cutting my hair. He really knows what he is doing. I will definitely be a returning customer! Thank you MJ!
Business response:
Thank you Grace. Thank you for your support
I went in to moon hair for a haircut not really knowing what I wanted. Mj was my hair stylist and gave me a great cut that complimented my face shape and was more than what I was expecting. I can tell he is a very experienced hair stylist and I will be returning!!! place was super clean as well and had a great modern vibe btw
Business response:
Thank you. look forward to seeing you again.
I came in yesterday. Such a nice hair salon in Brea area. My stylist is very patient and music there is cool. Very easy to book the appointment from their website. The hair cut procedure is very comfortable. Highly recommend!!
Business response:
Thank you for your support.
I am not happy about the service I received. I schedule an appt was not a walk in and was told several times by the stylist that she had another client coming. Felt rushed for sure and even the way my hair was done was rushed. Only got my hair washed one time, paid $35 dollars for a treatment that was left in my hair for less than 5 minutes. Blow drying my hair was done whole rather than taking pieces by piece. I explained the person when I scheduled my appt I have tick, long curly hair that I needed someone who knew how t... read more
Business response:
Hi Jackie, we’re sorry to hear that you remain dissatisfied. When you completed your service in the salon, you expressed to the hairstylist that you were happy with the results, which is why we were surprised to receive your call shortly after your service completed. When you contacted us, we offered for you to return so we could assess and address your concerns in person, as adjustments require seeing the work directly, which you declined. We also offered the option to meet with management the following day, which you decl... read more
I had haircut from this place She messed up my hair The person who did my hair cut she doesn't have any skill just for hair cut .. so I had to just stop her to cut my hair in the middle of it Im still having struggles to get my styles .
Business response:
Hi Jamie, we’re sorry to hear you felt dissatisfied with your experience. Our stylist paused the service when you expressed concerns and respected your request to stop the haircut midway. We always prioritize client comfort and communication during a service. Because the service was stopped before completion, the final result may not reflect a finished cut. We would be happy to have a senior stylist assess your hair and provide guidance on how to refine or style it moving forward. Please contact our management team directly ... read more
I came in for a 10:00 appointment and they were very friendly. I showed the stylist multiple reference photos of my own hair, asking for it CURLED and a few inches shorter, with my layers redone. I had to ask more than once to go shorter, and every time I did, she would say "just a little bit!" and cut off as little as she could. I left the salon with almost completely straight hair that was too long and nothing like the photos I had shown the stylist multiple times. I called them back and asked to get it fixed and the new s... read more
Business response:
Hi Annina, thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. At Moon Hair, we always strive to communicate clearly during consultations and make adjustments based on client feedback throughout the service. We understand how important it is to feel heard when discussing length, layers, and styling preferences. We regret that the final result did not align with what you had envisioned. Our team is trained to approach changes conservatively, especially when remo... read more
Please read the review below. There's also a picture from the message that he sent. **Response to 'The Professional Review from the Manager' " Good evening, Instead of recognizing the issue and addressing it professionally, you seemed more upset by the idea that I wanted to make another appointment--which I never did. In fact, I had no intention of rescheduling or calling back. I spoke with the sweet girl who helped me with my hair right before the incident happened, and she brought it up again after my appointment was... read more
Business response:
Hi Beatriz. Thank you for writing so many details in the review. In case I miss those details, I just checked back the camera on 6/9. Guess what? I found out you tried so hard to make up another story and tried so hard to mislead other customers checking the reviews. 1. Right after the power off, your hairstylist (female) told the other hairstylist (a man with glasses) that she would go fix it. It just took 10 seconds and the power was back. They kept working on their own clients friendly. This male hairstylist talked with... read more
Terrible experience. Haircut was not what I wanted. I've never had to bleach my hair for so long before when dyeing and my hair feels totally fried now. The hairdresser went to work on another client at the same time so I was there way longer than was estimated. I followed the after appointment instructions and the color already started fading just a few days after the appointment. High prices.
Business response:
Hi. May I have your name please? You may wrote the bad review for wrong business. We don’t see any similar names in our system. All clients leaving happily with our haircut and color.
Frequently asked questions about Moon Hair in Brea
How is Moon Hair in Brea rated?
Moon Hair in Brea has a 4.7 star rating with 319 reviews.
When is Moon Hair in Brea open?
Moon Hair in Brea is open now. It will close at 8:00 p.m.