Moore Lane Veterinary Hospital & 24-7 Emergency

Livi Weis 

on Facebook

2 years ago

https://www.facebook.com/groups/BillingsMT.LostFoundPets/permalink/6326470724138462/?mibextid=SDPelY When the unforeseeable happens, Moore lane vet tucks and hides. They refuse to answer questions, refuse to assist in the search for the animal they ‘lost’, refuse to release surveillance footage that could hopefully point to the direction of the lost pups travel. They are refusing to assist, why? Liability? Not wanting to admit fault? Or is is much much worse…. Are they refusing because they know their lie will be uncovered? 

Angela Koch 

on Facebook

2 years ago

Moore Lane lost a client’s dog and has given them the run around as to how she was actually lost. Additionally, they’re refusing to turn over the video footage to show what occurred. The whole thing is fishy and underhanded. 

Krysta Pfeiffer 

on Facebook

2 years ago

We brought our dog in to get checked out for swelling in his ear, were told they "can't find anything wrong" Went to a different vet nd were prescribed meds for an ear infection that they "didn't see" 

Janice Brown Fordham 

on Facebook

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3 years ago

Moore lane has been our vet since we moved to Montana nearly 10 years ago. We’ve had several issues over the years, but I’ve let things go due to convenience. We’ve never been able to develop a relationship with the team due to turnover which I understand as a big company. I think the final straw is the lack of customer service. I’m trying to book our annual appointment- I couldn’t get in an appointment that worked for 2 dogs on a Wednesday for several weeks, I was more than ok to wait as I needed a double appointment and a ... read more

Rebecca Lane 

on Facebook

3 years ago

Front desk staff is not friendly, compassionate or helpful. Will miss a couple of the vets. But bringing your pets to the vet clinic is not ever a fun visit for the animal or us worried owners. So we are taking our four pets elsewhere for many reasons. Hoping for friendly and caring staff and providers. 

Kaleb Krueger 

on Facebook

3 years ago

When I first called the receptionist she had to take down all my information and literally I had to repeat myself on every single question because it was like she wasn't even listening to me or paying attention and then when I get there they hand me a piece of paper and a clipboard having me fill it out with every single question that I just answered for her and spent 30 minutes on the phone with, don't understand that at all and the cost for an emergency visit on a Sunday was more then twice the amount of my dogs regular ve... read more

Emily Estell Fredrickson 

on Facebook

3 years ago

the vet is a horrible person. 

Jodi Schock Kemp 

on Facebook

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3 years ago

Worst vet experience I have ever had. I called on 12/31/21 to see if I would be able to bring a rat in on 01/01/22, as she was having major respiratory issues and the vet I had her scheduled with could not see her until 01/06. I told the receptionist that I live 4+ hours away, and wanted to make sure there would be an exotics vet available if I put the rat, Everest, through the stress of traveling. The receptionist assured me that she would be seen. I arrived on 01/01 after the long drive and was told the exotics doctor woul... read more

Rose Valdez Houser 

on Facebook

3 years ago

After getting accused of just wanting drugs for my dog I will never recommend anyone take their dog there. My dog suffers from gastrointestinal problems and the Vet I normally see was not available so I thought Moore Lane Vet would treat my dog. Wrong! I left with my dog still shivering in pain and disgusted with the attending vet.