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Moore Lane Veterinary Hospital & 24-7 Emergency
- Veterinarians
- Billing, MT
About this business
Location details
30 Moore Lane, Billing, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From past experience, they try to “help” but have never been very good at it. They microchipped one of our cats only to have it fall out a couple hours later. They have no idea how to help properly with exotic animals that they claim to have techs/docs for (we had to teach them and do their medical research for them!). Now, I’m hearing that they have “misplaced” someone else’s beloved fur baby and not giving them straight answers on what happened! This is actually NOT the first time I have heard of a dog going missing from t... read more
Loses a clients dog and then refuses to help find said dog…conflicting stories about what happen. STAY AWAY if you love your fur babies!!!!
https://www.facebook.com/groups/BillingsMT.LostFoundPets/permalink/6326470724138462/?mibextid=SDPelY When the unforeseeable happens, Moore lane vet tucks and hides. They refuse to answer questions, refuse to assist in the search for the animal they ‘lost’, refuse to release surveillance footage that could hopefully point to the direction of the lost pups travel. They are refusing to assist, why? Liability? Not wanting to admit fault? Or is is much much worse…. Are they refusing because they know their lie will be uncovered?
Moore Lane lost a client’s dog and has given them the run around as to how she was actually lost. Additionally, they’re refusing to turn over the video footage to show what occurred. The whole thing is fishy and underhanded.
We brought our dog in to get checked out for swelling in his ear, were told they "can't find anything wrong" Went to a different vet nd were prescribed meds for an ear infection that they "didn't see"
Business response:
At Moore Lane Veterinary Hospital, we value your feedback and would appreciate an opportunity to discuss your experience in more detail. Unfortunately, we are unable to identify you as a recent client based on the account name this review is posted from, so we kindly ask that you give us a call at your convenience.
RecommendedMoore lane has been our vet since we moved to Montana nearly 10 years ago. We’ve had several issues over the years, but I’ve let things go due to convenience. We’ve never been able to develop a relationship with the team due to turnover which I understand as a big company. I think the final straw is the lack of customer service. I’m trying to book our annual appointment- I couldn’t get in an appointment that worked for 2 dogs on a Wednesday for several weeks, I was more than ok to wait as I needed a double appointment and a ... read more
Front desk staff is not friendly, compassionate or helpful. Will miss a couple of the vets. But bringing your pets to the vet clinic is not ever a fun visit for the animal or us worried owners. So we are taking our four pets elsewhere for many reasons. Hoping for friendly and caring staff and providers.
When I first called the receptionist she had to take down all my information and literally I had to repeat myself on every single question because it was like she wasn't even listening to me or paying attention and then when I get there they hand me a piece of paper and a clipboard having me fill it out with every single question that I just answered for her and spent 30 minutes on the phone with, don't understand that at all and the cost for an emergency visit on a Sunday was more then twice the amount of my dogs regular ve... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (406) 252-4159 and ask for Maddie or Kim so that we can better assist you. Thank you, Moore Lane Veterinary Hospital
the vet is a horrible person.
Business response:
Emily Estell, we are truly sorry to hear you had a negative experience with us and would appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. Please give us a call at (406)252-4159 and ask for Kim or Maddie.
Frequently asked questions about Moore Lane Veterinary Hospital & 24-7 Emergency
How is Moore Lane Veterinary Hospital & 24-7 Emergency rated?
Moore Lane Veterinary Hospital & 24-7 Emergency has a 4 star rating with 1,182 reviews.
When is Moore Lane Veterinary Hospital & 24-7 Emergency open?
Moore Lane Veterinary Hospital & 24-7 Emergency is open now. It will close tomorrow at 12:00 a.m.