This profile has been claimed by the business owner or representative.
Moore Lane Veterinary Hospital & 24-7 Emergency
- Veterinarians
- Billing, MT
About this business
Location details
30 Moore Lane, Billing, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Normally I don’t ever write reviews but I’m saying 1 and that is generous, Moore Lane is absolutely the WORST veterinary place I have worked with EVER. I went in for an emergency due to my 5 month old English Bulldog breaking her leg. I paid more the $500 to get her all splinted and everything. The splint was put on horribly and way to BIG for her little leg. I called on Tuesday to let them know that the splint was to big and not helping her they said they would have to possibly charge AGAIN. Even though they were the ones w... read more
Business response:
Thank you for your feedback, Bailey. We are sorry to hear your experience did not meet your expectations. We appreciate our clients and value the health of their pets, which is why we offered to reassess the splint when you originally called with concerns. Unfortunately, you declined scheduling an appointment. It is difficult to know and understand how the case developed in those first couple days or the remaining days prior to seeking consult elsewhere. We would be happy to discuss the circumstances further. Our office mana... read more
Because the way they handled things after we had put our dog down. The actual process of putting him down was awesome! But when it came to waiting for his ashes it was a total nightmare! At least he wasn't lost or anything but they said they'd call us & it would be 7-10 days. Waited a week & a half or so, we called them but he wasn't ready. Another week passed & we called again to find he had been waiting for pickup for a week. We go to pick him & his titanium hardware up (from a surgery he had, we want to make something wit... read more
Business response:
Marissa, we'd like to talk with you about your experience but I'm not able to find a recent file matching your name in our system. Please give us a call at 1.406.252.4159 and ask for either Eli or Krystel.
try not to be all about the money have a heart try to care about pet and pet owner
Business response:
Doyle – we can assure you that every member of the Moore Lane staff cares deeply about animals. Our staff’s compassion is one of the things we are most proud of. We are here 24/7 to provide gold standard medicine because our mission is to treat our clients as if they were our families and their pets as if they were our own. If you had a visit here where you felt that wasn’t exhibited, we’d like to open a line of communication with you. Please give us a call at 1.406.252.4159 and call either Eli or Krystel. Thank you.
I have used Moore Lane for many years. I will absolutely not be using them anymore!!! I found out about a dog who had no dog food and the owner could not afford the prescription diet that he desperately needed. I called them tonight to ask if I paid for it over the phone could this person come in sometime this evening and pick some up since they are staffed 24 hours. They told me “no, we have an emergency“ I said could they come in later and they are telling me no!! They said I could come in the morning. So, I guess the dog ... read more
Business response:
Margaret, I'm so sorry to hear about your experience. This is definitely not the expectation that we have of our staff. We pride ourselves on being available 24/7 for retail, boarding, and medical services. Currently, we are investigating your report. Krystel left a voice message for you this morning. We would be interested in speaking with you directly. Please give us a call at 1.406.252.4159. Thank you.
I suggest no one ever goes to Moore Lane Veterinary hospital, they said to call if I had questions after i just gave them 700 dollars to care for my pet and all I get is absolutely zero answers and questions about how I’ll pay for it and how to get a credit to pay for it. I’m beyond pissed off for this. I had a simple question to ask about his recovery and literally got no answer in return i have no more money to give them and once they knew that they had zero interest. I seriously asked what is going to happen if he won’t p... read more
Business response:
Nick, We are so sorry that your pet is not doing well. We do our best to be a resource for our clients and answer what we can, but there are times when we are unable to answer questions without examining the pet or without the aid of diagnostics. For this type of trauma in particular, it can be near impossible to ascertain the full extent of potential damages and consequences without diagnostic images, such as CT Scan or MRI, that allow us to view the injury. Our recommendations are based on the best way we can help your... read more
They killed my puppy and treated me as though it didn't matter. Was a few years ago but recent stories from other people made me want to review
Business response:
Lizzy, first and foremost we are sorry that you lost a pet. At Moore Lane Veterinary Hospital, we pride ourselves on delivering consistently exceptional care to the animals owners have entrusted us with. As a result, hearing this is concerning. In an attempt to review the file, we were not able to find any records matching you in our system. We would like to review the case and touch base with you. Please give us a call at 1.406.252.4159 and ask for Eli or Krystel.
Vet was rude, ignorant and unprofessional. Go elsewhere!
Business response:
Hello Willow, I am the office manager for Moore Lane. I have attempted to see if I can determine the nature of your complaint. I don't see any indication of recent visits. Would you please contact our office to discuss your concerns further? I would like to hear more about what occurred to have upset you. Please call me at 406-252-4159 and ask for Krystel. Thank you!
One star is generous at best. We brought our very ill cat from in from out of town. The ER staff was nice but it all went downhill from there. We contacted the establishment multiple times and was told that our cat was looking much better. Two days later we were able to go into town to see her condition, and after speaking to the vet on the phone, we were told not only was our cat not any healthier, but that the most humane decision was to euthanize or cat. When we arrived at the establishment, we were treated very poorly at... read more
One star is generous at best. We brought our very ill cat from in from out of town. The ER staff was nice but it all went downhill from there. We contacted the establishment multiple times and was told that our cat was looking much better. Two days later we were able to go into town to see her condition, and after speaking to the vet on the phone, we were told not only was our cat not any healthier, but that the most humane decision was to euthanize or cat. When we arrived at the establishment, we were treated very poorly at... read more
Frequently asked questions about Moore Lane Veterinary Hospital & 24-7 Emergency
How is Moore Lane Veterinary Hospital & 24-7 Emergency rated?
Moore Lane Veterinary Hospital & 24-7 Emergency has a 4 star rating with 1,214 reviews.
When is Moore Lane Veterinary Hospital & 24-7 Emergency open?
Moore Lane Veterinary Hospital & 24-7 Emergency is open now. It will close tomorrow at 12:00 a.m.