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Morehead Honda
- Car Dealers
- Newburgh, NY
About this business
Location details
1000 Auto Park Pl, Newburgh, NY, 12550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My husband and his parents were at the dealer today...I just have to say we are all very upset with the lady salesperson and sales team for their Discrimination and horrible sales tactics like “bad information” and “the waiting game.” My husbands mother is a veteran and she was told she couldn’t get a military or veteran discount but yet the vehicle she had right before her Tesla was bought and financed through a Honda dealership in San Antonio with a veteran discount. What a joke?! Second issue, when my husband and his d... read more
Business response:
HI Kaitlyn, I'm sorry to hear you didn't have a pleasant experience with us, unfortunately I am unable to look up your name in our system. I would just like to state that Morehead Honda does not judge customers based on race, sex or any other discriminate nature. I would be happy to look into this matter for you, please call Jennifer at (845)561-3800 ext 2294.
Service department decided rather than fix a problem that came up with a code, they would just reset a few times and wish it away. Picked up car and shockingly, same issue. Service mgr (because his name is Morehead) thinks he’s some sort of god and his best approach is to “part ways with customer” rather than fix the problem. Honda should be ashamed to have their name displayed in that service department. Bought several cars from them before. Never again!!!!
Business response:
Hello Kevin/family With all due respect, once you put after market parts on your vehicle that you purchased elsewhere, it immediately voids your Honda warranty. The service manager was trying to assist you, but after name calling and the overuse of profanity there is nothing for Morehead Honda to assist you with.
Big shoutout to Honda today for refusing to see me and turned me away like a piece of garbage after I blew out my tire on the highway going to work and almost crashed my car. So this is how you treat someone that’s been taking my car to you for years. You’re a complete joke and will be taking by my car elsewhere from now on. Goodbye
Business response:
Hello Scott, I’m sorry you didn’t have a pleasant experience with our service department. We are booked for full for service appointments this weekend, however we did offer you to leave the vehicle and would look it as soon as possible.
Rude management, especially manager “Michael”. They do not return your phone calls or emails until they realized their was an issue on their end, and need an additional signature from me. Tried to reach out to them numerous times but no one can acknowledge it or return my calls. Was Told by manager that he was “going to hold my ezpass hostage” for an issue with paperwork made on their end with DMV. Terrible customer service.
Business response:
Kayla, please feel free to reach out to me personally to assist you. Please call (845)561-3800 ext. 2294, my name is Jennifer.
Bad Customer Service from the service manager JENNIFER got the brush off when asked for a loaner car for service being done on a car still under warranty. Brought 2 cars from Morehead also get the regular matinence service from here no help or feedback from these guys on a loaner for a car that has been there for a week waiting for a part on back order. Didn't even see if they can get one from another location. Didn't feel I was given proper customer service. Wouldn't recommend this dealer to anyone. No help from these guys.... read more
Business response:
James I apologize that you feel you had bad customer service from our service department. Unfortunately we have limited loaner vehicles due to the circumstances of Covid-19. Availability of loaners is not based off of payment, but rather safety concerns and/or availability. If you would like please reach out to me personally my name is Jen and my number is 845-561-3800 ext. 2294. Thank you
Was supposed to get service done to my car and called to schedule the appointment with a Groupon that they confirmed they would take a month ago. They called today. A day before my appointment, that I had to move my entire schedule around for, to tell me that they would not be honoring my groupon for said appointment and I would have to pay full price if I wanted the service done. Very unprofessional and inconsiderate.
Business response:
I’m sorry Shauna, we only accept Morehead Honda Coupons. I am more than happy to offer an discounted service for the inconvenience, please call (845)561-3800 and I would be happy to assist you.
As the owner of Car Concierge Plus, a nationwide car buying and leasing consulting business I work with hundreds of dealerships a year across the country. When I tell you that this dealership is one THE WORST dealers I’ve ever dealt with that is an understatement. Their sales staff are some of the laziest people I have ever worked with and I guarantee that the management is no better as the ones that trained them. Stay far, far away from this place and go get a Honda anywhere else - you’ll thank me later.
Business response:
Hello Tom, I’m sorry to hear you didn’t have a good experience with our sales department. We strive for all our customers to have a excellent experience when they are with us. Please call Jennifer at (845)561-3800 ext. 2294 to look into this matter. Thank you
Worst customer service experience! Unprofessional, unless you call yourself for follow-up, you will never get a call back from service dept! You are better off taking your vehicle elsewhere for routine maintenance.
Business response:
Hello Mohamed, I would like to look into this matter for you, unfortunately I do not see you in our system. Will you please call 845-561-3800 ext 2294 and ask for Jennifer.
Either Incompetent mechanics or repair scam the last 4 times I’ve been in