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Morehead Honda
- Car Dealers
- Newburgh, NY
About this business
Location details
1000 Auto Park Pl, Newburgh, NY, 12550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
dealership titled the car to the wrong bank, my son moved to Massachusetts. Massachusetts MV Department cannot register the car without a correct title.My son contacted the title clerk in January....... still no title My son has been unable to drive his car for 3 months yet he must make payments or risk repossession.
My son leased a car last year. when he moved to Massachusetts 6 months ago he could not register the car. Honda financial said the title was issued to the wrong financial institution. we are paying monthly for a car that cannot be driven and our phone calls are not returned.
Been having an issue with my Honda and my experience with Honda North America has been absolutely horrific! I would really like to have said that the dealership was not part of said horrific experience but unfortunately that is not the case. To be fair, the manager was very nice and seemingly tried to do what he could to help me. That said, the Service Manager, Jim, was terrible to deal with. He wasn’t so bad at first. He told me he spoke with Honda NA and asked to get approval for Honda fo cover a repair. I said okay and le... read more
For almost a year I had a brand new car with one tire losing air everyday to the point that before getting in the car every time it was going to be used we had to put air in that particular tire. After months of going and telling them that the tire keeps losing air, I was given the excuse that it was the cold weather that was making the tire lose air. I know that during cold weather tires may lose a bit of air but only one tire was doing it and in the summer months and fall months it is not cold. So the excuse was that maybe... read more
Business response:
I’m sorry to hear you had a bad experience with. Please reach out to me, Jennifer at (845)561-3800 ext 2294 and I can look into your Repair History.
I would not recommend Morehead Honda their customer service center is trash. They can’t even call you back even if you leave a message and will not pick up the phone. I don’t understand how you don’t take care of your customers and if you have a lifetime oil package what good is it if you cannot even get through to get an appointment And I get it if you’re understaffed but geez a whole week of calling, and no callbacks more seems that somebody’s not doing their job
Beware of service center. Multi point inspection supposedly performed on the car. Also asked them to check leaking air in a tire. I was told my tire had a nail in it too close to side wall to patch. They offered two new tires for $420. Took my car home to my local mechanic who said the rim was corroded and repaired it for $20. Tire fixed. When I asked my mechanic what he did to fix the nail in the tire he reported there was NO NAIL in my tire!!! Thank goodness I didn’t spend the $420 on new tires when I was LIED to. ... read more
My 2019 honda civic is already been recalled and I can't get a loaner vehicle while I wait for the part. No word yet when the part will arrive. Tried to solve the problem with them but I'm always told I need to talk to someone else.
Business response:
Hello Jared, this is a national backorder with American Honda and at this time they have not authorized loaner vehicles. If you would like me to look further into this matter please call Jen at (845)561-3800 ext 2294
My husband and his parents were at the dealer today...I just have to say we are all very upset with the lady salesperson and sales team for their Discrimination and horrible sales tactics like “bad information” and “the waiting game.” My husbands mother is a veteran and she was told she couldn’t get a military or veteran discount but yet the vehicle she had right before her Tesla was bought and financed through a Honda dealership in San Antonio with a veteran discount. What a joke?! Second issue, when my husband and his d... read more
Business response:
HI Kaitlyn, I'm sorry to hear you didn't have a pleasant experience with us, unfortunately I am unable to look up your name in our system. I would just like to state that Morehead Honda does not judge customers based on race, sex or any other discriminate nature. I would be happy to look into this matter for you, please call Jennifer at (845)561-3800 ext 2294.
Service department decided rather than fix a problem that came up with a code, they would just reset a few times and wish it away. Picked up car and shockingly, same issue. Service mgr (because his name is Morehead) thinks he’s some sort of god and his best approach is to “part ways with customer” rather than fix the problem. Honda should be ashamed to have their name displayed in that service department. Bought several cars from them before. Never again!!!!
Business response:
Hello Kevin/family With all due respect, once you put after market parts on your vehicle that you purchased elsewhere, it immediately voids your Honda warranty. The service manager was trying to assist you, but after name calling and the overuse of profanity there is nothing for Morehead Honda to assist you with.