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Mutual of Omaha Mortgage
- Mortgage Lenders
- Reisterstown, MD
About this business
Location details
116 Westminster Pike, Suite 108-110, Reisterstown, MD, 21136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Mark was absolutely amazing... keeping us posted every step of the way. If I had concerns or questions, he was there to assist with no hesitation. There were a few changes and hiccups in working with the processor to prepare for the underwriters/closing, but he explained everything that was happening, how it would affect things and helped me stay calm. A+ service all the way!
Business response:
Hi Sherry, I appreciate your kind words and the stellar rating! I'm thrilled to hear that you found my assistance helpful throughout the process. I strive for clarity and calmness in the face of any hiccups, and I'm glad that was your experience. Thank you for choosing Mutual of Omaha Mortgage - it was a pleasure working with you!
Verified by Mutual of Omaha Mortgage
Chris was amazing during the entire process. He was always there to answer any of my questions and got back to me very quickly, no matter what he was doing (even at the gym). :)
Business response:
I am thrilled to hear your positive feedback, Therina! It was truly a pleasure assisting you throughout the process. Your satisfaction is my top priority, so I'm glad I could provide a quick response to your queries, regardless of my schedule. Your review made my day! Please don't hesitate to reach out if you need any further assistance. Enjoy your new home.
Verified by Mutual of Omaha Mortgage
every step in the process was spelled out and followed up by Mark
Business response:
I'm glad to hear that you found our process clear and easy to follow, John. I aim to provide this level of clarity for all my clients at Mutual of Omaha Mortgage. I appreciate your feedback and the 4-star rating. If there's anything else you need or if you have suggestions on how we could turn that 4-star experience into a 5-star one, please don't hesitate to share. -Mark Brown
Verified by Mutual of Omaha Mortgage
Clear and timely communication, ease of moving though process.
Business response:
So glad to hear that you found our communication clear and the process smooth, Laura. We always aim to provide the best service possible at Mutual of Omaha Mortgage. Your high rating truly means a lot. Thank you and remember that I'm here if you need anything else. - Ben Schiaffino
Verified by Mutual of Omaha Mortgage
Great all around customer service. From the knowledge, guidance and patience. Ken did a great job
Business response:
thank you Mr Cho! it was a pleasure working with you.
Verified by Mutual of Omaha Mortgage
Overall process took longer than expected but Ken was very helpful and did everything he could to speed the process up while providing helpful information
Business response:
I appreciate you taking the time to provide feedback, Howard. I recognize that the process took longer than expected, and apologize for any inconvenience. Know that I'm always here to help and speed things up as much as possible while providing you with the necessary information. It's great to hear that you found my assistance valuable. I look forward to serving you again in the future and strive to make your experience with Mutual of Omaha Mortgage even better. Thanks for the 4.5-star review!
Verified by Mutual of Omaha Mortgage
Chris was friendly, knowledgeable and promptly answered any questions or concerns I had throughout the process. I'm very happy with my experience.
Business response:
I'm delighted to hear that you had a positive experience, Justin. It was a pleasure assisting you throughout this process and I'm glad I could provide the information and answers you needed. Your satisfaction is very important to Mutual of Omaha Mortgage and we appreciate your trust in us. Thank you for the 5-star review, it truly means a lot. Looking forward to serving any further mortgage needs you may have in the future.
Verified by Mutual of Omaha Mortgage
Daniel was very responsive to my questions. And the whole process went fast from application to close in 2 to 3 weeks.
Business response:
I'm thrilled to hear about your positive experience, Tammy. It was a pleasure to assist you with your mortgage application at Mutual of Omaha Mortgage. Your satisfaction is my highest priority, so I'm glad I could make the process quick and efficient for you. If you have any further questions or need assistance in the future, don't hesitate to reach out. Thank you for your 5-Star review.
Verified by Mutual of Omaha Mortgage
Better communication between the people who send paperwork to the notary to insure it was received. Either by phone call or return receipt on the email.
Business response:
Thank you for taking the time to leave a review, Steven. I appreciate your feedback and totally understand your point regarding communication. Ensuring that all necessary paperwork is received in a timely manner is crucial, and I agree that a return receipt or phone call could be beneficial. I'll make sure to take this suggestion on board and implement it in our future operations. Thank you again for your feedback and for choosing Mutual of Omaha Mortgage. Have a great day! - Daniel Woods
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.9 star rating with 1,684 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.