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MyLife Homecare Edinburgh
- Healthcare
- Edinburgh, SCT
About this business
Location details
Floor 3, Sugar Bond, 2 Anderson Pl, Edinburgh, SCT, EH6 5NP, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Generally please with what is usually a reliable service.
Business response:
Thank you for your positive feedback. We aim to meet our client wishes at all times and invite your contact and ongoing engagement with us to allow us to continue to build on meeting your service expectations.
Found My Life purely by searching online. My mother was being discharged from hospital and I needed reliable support for her. The business manager was very helpful and saw her in hospital. All the staff have been great really can't fault them. I'd recommend them 100%.
Business response:
We are delighted to receive your glowing acknowledgement of our care team and the support they provide to your Mum. If there is anything further we can do to assist, please do not hesitate to ask at any time.
MyLife supply carers at 7:30 am and 5 pm. The carers in the morning help me with a hand wash. They also make porridge for breakfast and a cup of coffee. They also fill a thermos with boiling water so that I can make a hot drink. At 5 pm the carers make a sandwich which is kept in the refrigerator for the next day's lunch. They also prepare a vegetable stew for my evening meal. The carers help me get into my sleeping shirt. They fill the thermos again so I can make hot drinks in the evening.
Business response:
Thank you for your positive review of our service. We trust we are doing everything for you as you would wish it done. Please don't hesitate to contact our office on 0131 603 4449 if there is anything more you feel we could do to assist you further.
Arrangements are very good overall. Staff on the whole very pleasant. Some care staff are more competent than others. Punctuality of visits sometimes not as wished (but I understand reasons for delays).
Business response:
Thank you for your overall positive review of our service and your note of understanding of the reasons for occasional service delays. We would welcome a discussion with you on staff competence so we can review this aspect and implement further training to increase our care team's skills to enable them to support you better. Please do contact our service manager on 0131 603 4449 to discuss further.
Good value.
Business response:
We are delighted to receive your 5-star review of our service, noting your expression of this as being good value. If there is anything further you feel we could help you with during our visits to you, please do not hesitate to speak with either our management team or office team on 0131 603 4449 and we will be delighted to assist.
The girls who come are all very pleasant and attentive.
Business response:
We are delighted to hear of your positive service experience with your carer network. If there is anything further that we can help you with, please don't hesitate to contact our office team on 0131 603 4449 to discuss further.
Generally very good.
Business response:
Thank you for your positive review of our service. We would like to move towards this being a 5-star service for you in the future. If you would like to discuss how we can help further to increase your service experience, please contact our service manager on 0131 603 4449 to look at options which could better support your needs.
Excellent communication from management meet and greet. Carer perfect, lovely lady, very caring, knows the needs of the client. Has common sense. Regular communication by letter from providers. Easy to deal with.
Business response:
We are delighted to hear that your experience of MyLife Homecare has been so positive from many different aspects. Please don't hesitate to keep in touch with our team on 0131 603 4449 if you feel there is anything we can do further to enhance your care service experience with us.
I was very impressed with the patience and perseverance shown by the care staff who tried repeatedly to gain the trust of my aunt who has dementia. Despite her hostility the staff kept trying to provide support. Excellent support was also provided by management.
Business response:
We are delighted to read of the impression we have made in our endeavours to support your Aunt and we thank you for your ongoing engagement with us to make this as successful as it could be. We wish your Aunt well for the future.
Frequently asked questions about MyLife Homecare Edinburgh
How is MyLife Homecare Edinburgh rated?
MyLife Homecare Edinburgh has a 4.5 star rating with 80 reviews.
When is MyLife Homecare Edinburgh open?
MyLife Homecare Edinburgh is closed now. It will open tomorrow at 9:00 a.m.