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MyLife Homecare Edinburgh
- Healthcare
- Edinburgh, SCT
About this business
Location details
Floor 3, Sugar Bond, 2 Anderson Pl, Edinburgh, SCT, EH6 5NP, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Punctuality is not always good. Clarity of speech from carers (some less clear than others). Overall experience is satisfactory with some variability in quality of care.
Business response:
We are sorry to hear of the difficulties experienced. I have asked the office team to look into the issues you raise and I would also invite you to contact the quality team at our offices on 0131 603 4449 to organise a formal review to discuss and allow us the opportunity to rectify matters to your satisfaction.
The carers are mostly friendly, efficient, and supportive but the management/administration is difficult. Yesterday, my carer didn't arrive at the usual time of 12/12.30pm for a 2-hour shift. I hadn't received a new rota by post. I rang the agency at 1.15pm, who didn't know where the carer was, but told me to expect a carer at 2pm. I explained I had to leave at 2.30pm for a medical appointment so was told I'd get a call back with an alternative time. At 5.10pm, still no call. I phoned again. I was told a carer had been at 3p... read more
Business response:
We are sorry to hear about your recent experience and hope that our office communication has now gone some way towards explaining what went wrong on this occasion. There will of course be no charge for this unfulfilled visit. We are sorry to hear you have opted to leave your MyLife service, you have been a valued client for many years. The MyLife team wish you well for the future.
Mostly satisfied with the level of service, but occasionally standards could be a bit higher.
Business response:
Thank you for submitting your review of our service. Your comments have been taken on board and we will explore further to see how we can improve your service with MyLife.
I am very pleased with the excellent care and support provided by MyLife. Both the carers and administration/management staff are professional and efficient and I really appreciate their ability to be flexible to our requirements. Living so far away, I am comforted to know that Mum is in good capable hands. I am also very pleased that Mum looks forward to the visit by the carer each morning. Please keep up the good work. Thank you.
Business response:
Many thanks for your review. We are delighted to hear such glowing feedback. We're pleased to be seeing your Mum again each day after such a long period of not seeing her face-to-face during COVID times - thank goodness restrictions are lifting - it's good for everyone.
Carers are all timely, kind, considerate and careful with my frail husband. I have come to rely on them and feel much better since they started his support plan. Their smiles are a great joy.
Business response:
Thank you for your kind review. We are delighted to hear that the care and support provided to your husband is both meeting his needs and offering you a friendly face you feel you can rely upon. We are here for you both.
While I cannot for one moment find fault with my particular MyLife employee's competence and reliability - you would go far to meet a kinder person on the planet, I would be less than honest in saying the same for the general administration/management in the company's office. The current obsessive requirement to use a mobile phone "app" for clocking in and out is an example of this: quite apart from being a needless frustration for the MyLife employee when a simple mobile phone tracker would serve to check an individual's lo... read more
Business response:
We are pleased to hear that your care experience is very positive with your allocated carer. We shall review interaction with the app to see if we minimise time spent on this and spend more time with you, supporting your service needs. Thank you for bring this to our attention.
Very happy with the care provided. The carers themselves often go above and beyond their normal duties looking after my mum with respect and dignity. Should there be any concerns, we have very close contact with them and any issues are, therefore, quickly resolved.
Business response:
Thank you, Thomas, for your glowing review. We are delighted (but not surprised) to hear of our carers exceeding your service expectations - we always aim to please and support our clients to live the very best life they can with our assistance.
I have nothing but praise for my carers. They are always pleasant, respectful and sensitive.
Business response:
We are delighted to hear this fantastic feedback and will be sure to share it with your carer team. Thank you!
The experience of care workers has been positive and support in general. 70% of the care workers have been good or above average in their duties. Co-ordination of the caregivers is variable and sometimes has been lacklustre. Communication of changes to arrangements like different workers or different times is always never done by phone and often has to be read in updated schedules. Changing times or workers is difficult and require constant re-engagement with the office.
Frequently asked questions about MyLife Homecare Edinburgh
How is MyLife Homecare Edinburgh rated?
MyLife Homecare Edinburgh has a 4.5 star rating with 80 reviews.
When is MyLife Homecare Edinburgh open?
MyLife Homecare Edinburgh is closed now. It will open tomorrow at 9:00 a.m.