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MyLife Homecare Edinburgh
- Healthcare
- Edinburgh, SCT
About this business
Location details
Floor 3, Sugar Bond, 2 Anderson Pl, Edinburgh, SCT, EH6 5NP, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been using MyLife Edinburgh for many years, The carers have always been absolutely brilliant but the office staff need to be better. They fail to pass messages on and often are quite evasive when responding to questions over visit times.
Business response:
We are delighted to hear that your carer team deliver a brilliant service for you. We will review our office-to-client communication methods to understand how we could make this aspect of service equally brilliant. Please do feel free to contact our office management team to discuss any concerns or particular observations you would like to make to help us improve.
Very good twice-daily package, 7/7 a week certainly helping my 90-year-old Dad manage at home. Valuable service! Without the package, my dad may have to consider care home placement. Most weeks staff turn up, only occasional unplanned absences.
Business response:
We are absolutely delighted to be helping your Dad to live well at home. He is a pleasure to work with and we have enjoyed our longstanding relationship with you both. Please don't hesitate to contact us in the office if you need anything further, or any changes to your Dad's package to assist him further.
I have been using MyLife Edinburgh for about five months to help with care for my elderly parents, both with dementia and have always been impressed with the friendly care given by the lovely carers and also all the staff in the office who have answered my queries promptly and efficiently. My mother, in particular, can be difficult with her dementia, and the carers proved to be so patient and caring with her. I would recommend MyLife to anyone seeking help with any loved one.
Business response:
We are delighted that our service to your parents has proved to be such a success, and we will be sure to feed your positive comments back to our care delivery team. If we can do anything further to assist you, we are only a phone call away, so please do not hesitate to get in touch.
We needed a care package quickly and were impressed at the speed at which the details were arranged. The carers were punctual, polite and patient. They assisted my husband to recover his confidence and independence. We required the care for a short time only and were more than satisfied with the provider.
Business response:
We are pleased to have been able to assist and delighted that your husband recovered so swiftly. We wish you well and please do not hesitate to make contact with us again in the future if we can be of any further assistance.
My experience of employing a carer from an independent agency has been enjoyable as well as very helpful. It has enabled me to continue living alone in my own house.
Business response:
We are delighted to hear you are having a great experience of care from the MyLife team. Please don't hesitate to get in touch with us at our offices on 0131 603 4449 if we can help you with anything further.
Added stress due to admin problems. Delays for restart after I accepted and offered to halve my visits while you were short-staffed (and covid) bad admin. I felt that no new staff had any prior knowledge of me ie did not read my file. As a result, I have been upset during phone calls. I don't get the rota before visits very often, rota changes are upsetting, not good.
Business response:
We are sorry to hear of your experience which has resulted in your feeling upset. We absolutely do not want you to feel distressed by your care service when you should feel supported. I have asked the office quality team to look into this for you and we would welcome your contact to discuss matters further, should you feel you would like to speak with us formally.
We have been grateful for this agency finding extra shifts when asked. Generally reliable, turning up for shifts. Could change beds and clothing more often. Would be nice if the staff were trained nurses. Management do regular reviews.
Business response:
We are pleased to have been able to assist you with extra shifts to support changing needs and I am glad you find us to be reliable. We would be happy to review your relatives care plan to potentially include more bed changing and clothing duties. Could I please invite you to call our office on to organise a care plan review of needs.
Punctuality is not always good. Clarity of speech from carers (some less clear than others). Overall experience is satisfactory with some variability in quality of care.
Business response:
We are sorry to hear of the difficulties experienced. I have asked the office team to look into the issues you raise and I would also invite you to contact the quality team at our offices on 0131 603 4449 to organise a formal review to discuss and allow us the opportunity to rectify matters to your satisfaction.
The carers are mostly friendly, efficient, and supportive but the management/administration is difficult. Yesterday, my carer didn't arrive at the usual time of 12/12.30pm for a 2-hour shift. I hadn't received a new rota by post. I rang the agency at 1.15pm, who didn't know where the carer was, but told me to expect a carer at 2pm. I explained I had to leave at 2.30pm for a medical appointment so was told I'd get a call back with an alternative time. At 5.10pm, still no call. I phoned again. I was told a carer had been at 3p... read more
Business response:
We are sorry to hear about your recent experience and hope that our office communication has now gone some way towards explaining what went wrong on this occasion. There will of course be no charge for this unfulfilled visit. We are sorry to hear you have opted to leave your MyLife service, you have been a valued client for many years. The MyLife team wish you well for the future.
Frequently asked questions about MyLife Homecare Edinburgh
How is MyLife Homecare Edinburgh rated?
MyLife Homecare Edinburgh has a 4.3 star rating with 66 reviews.
When is MyLife Homecare Edinburgh open?
MyLife Homecare Edinburgh is open now. It will close at 5:00 p.m.