MyLife Homecare Edinburgh

4.5

Healthcare
Edinburgh, SCT

About this business

Healthcare Home Health Care

Location details

Floor 3, Sugar Bond, 2 Anderson Pl, Edinburgh, SCT, EH6 5NP, United Kingdom

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 4:00 p.m.
Sat	Closed
Sun	Closed

4.580 reviews

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A S

5 years ago

My care and support have always been excellent and I have been very happy to receive support from My Life. I have support 5 days a week to Osteio arthritis. The staff are wonderful and thank you for being able to meet so many interesting people.

F F

7 years ago

We cannot fault the care you have provided for my elderly mother-in-law, she just adores all the carers who are so loving towards her. We cannot praise the team enough, they go that extra mile, they are always on time and my mother-in-law loves to see them. They also spend quality time with her which is valuable to her condition of Dementia. If there are any problems they are in contact with us immediately which is great.

Business response:

We are delighted and privileged to support this lovely client, thank you for this wonderful feedback endorsing our work.

Thomas N

7 years ago

All staff are pleasant, polite, helpful and understanding of my health problems. Duties performed diligently!

Business response:

MyLife are delighted to be supporting Mr N. We are extremely pleased to read this endorsement that Mr N's service and carers are effective and responsive in meeting his needs.

Carol M

7 years ago

I am very happy with the help and support I am receiving from MyLife Living Assistance which only started 6 weeks ago. Reliable, friendly and very helpful. They go the extra mile for you. They have changed my life because of the work they do and always with a smile. I would recommend MyLife Living Assistance to all my friends and family.

Business response:

MyLife Living Assistance are absolutely delighted to receive this excellent feedback. It is a pleasure to support Carol and to hear we are having such a positive impact on a valued client's life.

Diana M

2 years ago

My experience with MyLife has been very poor. Disappointing with many occasions of serious neglect and no continuity of carers. Management and head office are extremely poor. Difficulty in understanding of non-English speaking carers.

Business response:

I am sorry to hear of your disappointment in your experience of care from the MyLife team. I am hopeful your ongoing chats with our office team do make you feel valued and respected. I do also hope you felt well supported this past weekend by our on-call team in organising emergency additional support for you at short notice and that the positive suggestions made to increase your care to better meet your needs results in a better care solution for you. The office and management team are always available to talk, meet and wor... read more

M M

2 years ago

This is an awful agency. Don't use them unless you're absolutely desperate. They never take note if you phone, and the times they come in regularly vary drastically from day to day. They charge more than double what they pay their staff - who are all very pleasant. In short, though, if you want a life, don't use use "My Life". The office staff just don't care; either about clients or people doing the actual job.

Business response:

We are sorry to hear that you feel your care management service with MyLife has not been as you would expect. Unfortunately, a common industry situation at the moment has meant that our office team have struggled with vacancy levels, both internally and within our carer network. We are working hard to recruit more staff and we hope to return to full office staffing levels in the very near future. This will undoubtedly result in a return to the previous levels of service which our clients have every right to expect. We again ... read more