Nationwide Energy Partners

Christie J. 

on BBB

9 years ago

I have lived in my apartment complex for a little over a year now and NEP was the only electric company available. I will say they are one of the MAIN reasons I am NOT renewing my lease next year. Besides the electric bills being incredibly high, they don't offer any payment arrangements unless you owe about $400.00 then you will be forced to pay half. My issue is I moved from one apartment to another at the end of my lease. Therefore I owed for the final bill as well as the being charged for the new bill (new apt). I sent i... read more

Kelly M. 

on BBB

9 years ago

This company is robbing me blind... I was out of my apartment for 2 of the last 4 week cycle and my bill is outrageous. Before I left I turned everything off and unplugged everything- there should have been virtually no usage. I tried to call the company and the representative who spoke to me was very very rude and when I asked to speak to a supervisor I was put on hold for quite a while and then told no one was around and they would get back to me. Two days later and they have still not gotten back to me. I requested a repo... read more

whitnee t. 

on BBB

9 years ago

I have only known of one utility and water company since growing up. And it wasn't NEP! I have only been living by myself since July ! My first and second month bill seemed to be reasonable . Mind you my thermostat has only been set on one tempature since moving . As it's gotten colder my thermostat moved up 5 degrees . That month bill increased only 10.00 electric wise . My water and trash bill has been consistent. But the following month my utility bill increased over 80 bucks more than what it has ever been !!!!! I called... read more

Andrew V. 

on BBB

9 years ago

I wouldn't wish doing business with this company on my own worst enemy. They charge excessively more than AEP or the like would. Their late fees are ridiculous. They have an included "Community Charges" in the bill with no explanation of what that actually is, and it always accounts for more than 10 percent of the bill. I live alone in a single bedroom apartment and even if I work to conserve electric/water, my bill has never been less than $169. 

Adam 

on BBB

10 years ago

Aside from the company's practices for charging exorbitantly for electricity, this company's payment system is poorly implemented and has resulted in extra fees. The online system was unable to recognize the account number provided on the paper bill. When following up via phone to attempt to correct this endeavor the offices were closed. Though I was able to create an account on the company's website, the ability to link my utility account was unsuccessful. There is no technical support provided on the website, nor even a nu... read more

Gia 

on BBB

10 years ago

We often take the time out of our day to share negative feedback or unresolved issues that have happened to us at any company for any reason. Today, I would like to share my experience I had with Nationwide Energy Partners, LLC on September 27, 2016. My son and I come home that Tuesday evening to find that the garage door wouldn’t open and we couldn’t get into the house. Front door screen locked from the inside as well. Come to find out the power had been disconnected earlier that day. Yes I know, it’s my fault and I should ... read more

Jackie B 

on BBB

10 years ago

My electric bill is 230 to 257 or more this NEP company have contracts with Towns of West Albany NEP called landlord and told them I was late I received a letter stating Towns of west Albany could start evection immediately and it's in the lease .I was gone from house and bill still higher and water keeps going up and the company is working with NEP .Rude they told me to send proffer of benefits letter and. There would not be a late fee but yet still a late fee.