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Nationwide Energy Partners

3.9
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About this business

Nationwide Energy Partners, NEP, is an innovative energy solutions company that partners with property owners to provide a higher level of detail and control over their electricity and/or water usage. NEP has proudly been serving multifamily property owners, managers, developers and their residents with innovative energy management solutions since 1999. Based in Columbus, Ohio, NEP partners with communities and the local host utilities to individually meter and accurately measure commodity consumption within each apartment ... read more

Location details

230 West St, Ste 150, Columbus, OH, 43215, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.91,215 reviews
5
763
4
132
3
37
2
20
1
263
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T. C.'s profile image
T. C. 
7 years ago

I have had such a fantastic experience with Nationwide Energy Partners! I was recently unemployed for more than 6 months and had the pleasure of working with Jessie during the process. She was extremely helpful during this transition time for my family and worked with me every step of the way. She was always very courteous and would go above and beyond to assist me with getting my utility bill paid. She was knowledgeable of alternative resources to assist which made finding help so much easier. It's rare that you find people... read more

K. S.'s profile image
K. S. 
7 years ago

I wanted to share my outstanding customer experience with Johnna in Customer Service. I called frantic about the account on a townhouse I am still leasing but no longer am living in and she was the most pleasant, helpful, friendly and engaging person I've spoken to about any utility issue in my many years of having an account. Her warm personality, exceptional service explaining my options and compassion for my oversight literally made my day! I also left a voicemail to express my gratitude and received a call from her super... read more

S. F.'s profile image
S. F. 
7 years ago

I have been required to talk with customer service agents from Nationwide Energy Partners on a few occasions regarding account inquiries and payments. Further, I travel for work and have missed a couple of billing notifications. Not only did Jessie handle my questions in a prompt, professional and courteous manner on each occasion but she has gone above and beyond to assist and provide me with solutions. Today was no exception and when faced with a situation for which she needed approval, her manager Mindy was supportive, un... read more

S. C.'s profile image
S. C. 
7 years ago

I want to let everyone know that customer service either promotes or destroys a business. I want to thank everyone at NEP,LLC for the excellent customer service. Everyone at the organization from Pam ,Angel, Johnna, Dan, Jessie and Mindy if I am missing anyone please know that you all are included. I highly encourage always doing business with a company that is willing to keep the human element in their day to day operations.There is no replacement for a caring voice. Job well done . 

S. S.'s profile image
S. S. 
7 years ago

My name is ********* ***** and I have been a customer with NEP for about 3 years now. I would first like to give this company a compliment because I see continual growth and improvement to help their customers with their needs. I am a single pregnant mother of 4 children that is unemployed and is applying for disability. I have worked with Pam,Dan,Nikki,and Kristen to name a few people who have went above and beyond to help me with my situation. Dan was able to help me keep my electric on this winter by truly going above and... read more

Alaina T.'s profile image
8 years ago

They don't even deserve one star. They are a scam! Their not even regulated by the PUC. Every month I literally have to add my own bill up because thier billing is never correct mathematically. If they honesty don't have a system that can do simple math how can we honesty trust the usage and vaildity of what we are charged? This mom and pop utility company is a joke from its limited hours to its horrible customer service. Honesty if your community uses Nationwide Energy for electric it's worth not even moving in. 

Bob J.'s profile image
9 years ago

I like the way they layout their bills. Way better than AEP. 

1001ads's profile image
10 years ago

They are not reliable as they send you bill day before due, and....once your paid "late" you will get $10 late payment fee. Not even possible to pay through the bank as payment usually goes with your bank check. Assume they do not have agreement with any banks in USA, 

Frequently asked questions about Nationwide Energy Partners

How is Nationwide Energy Partners rated?

Nationwide Energy Partners has a 3.9 star rating with 1,215 reviews. 

When is Nationwide Energy Partners open?

Nationwide Energy Partners is closed now. It will open on Friday at 8:00 a.m.