Nationwide Energy Partners

Trista 

on BBB

7 years ago

This is our first time using their service and the service was excellent. We set up the auto-pay in order to waive the deposit of $150 from the first bill, and they waived it right away even after we received the first bill. They couldn't add one more name onto the first generated bill, however, the customer support stepped out of her way to send me a copy of the account ledger, which served the purpose. We really appreciate their quick responses and excellent services. 

Travis B. 

on BBB

8 years ago

I have been using NEP for almost 2 years now, yes their prices are higher then comparable companies but when it comes down to the customer service they were fantastic. I was being threatened with shut off due to hard times and they helped me to get everything back on track and worked with me! Dan was a real pleasure to work with so thank you for everything Dan! 

Lisa 

on BBB

8 years ago

I would not recommend NEP to anyone. Through my apartment company, all tenets are forced to use NEP and I am trying to move out ASAP because of the crazy electric bill prices. My monthly bills are over $200+ a month (even if you turn your air off). Absolutely insane. I truly think this company is a scam and works with apartment companies to have super high rates. My friends pay around $60-$90 a month, and I pay around $215 a month and I use about the same (maybe even less) electricity and water then them. I highly recommend ... read more

N/A 

on BBB

8 years ago

The electric and water bills appear to be incredibly overpriced. Our bill went from being in the low 100's in the first month to being well above 150 after that 250-300 in the winter and we rarely run the heat. It just doesn't add up especially when you look at almost every review about this company is negative. I feel as if the BBB needs to look into this further than just what they have so far. 

R. J. 

on BBB

8 years ago

Had a question about why my automatic payment didn't go through so I emailed their customer service team. I got a reply within 12 hours and it had exactly what I needed. I continued to email with the rep, Angel, over the course of the next 2 days. She was extremely prompt, professional and helpful. Definitely was a great experience. 

J. P. 

on BBB

8 years ago

I have spoken with plenty of reps from Nationwide Energy Partners before and each time they have been amazing. Yesterday, I spoke with a rep by the name of Jessie and she went above and beyond for me and I absolutely appreciate her working with me not just for this situation but for a future plan as well and that really means a lot. That shows me that the company I do business with really cares and you don't get that with a lot of the other companies these days. So thank you so much Nationwide and thank you VERY VERY much to... read more

T. C. 

on BBB

8 years ago

I have had such a fantastic experience with Nationwide Energy Partners! I was recently unemployed for more than 6 months and had the pleasure of working with Jessie during the process. She was extremely helpful during this transition time for my family and worked with me every step of the way. She was always very courteous and would go above and beyond to assist me with getting my utility bill paid. She was knowledgeable of alternative resources to assist which made finding help so much easier. It's rare that you find people... read more

K. S. 

on BBB

8 years ago

I wanted to share my outstanding customer experience with Johnna in Customer Service. I called frantic about the account on a townhouse I am still leasing but no longer am living in and she was the most pleasant, helpful, friendly and engaging person I've spoken to about any utility issue in my many years of having an account. Her warm personality, exceptional service explaining my options and compassion for my oversight literally made my day! I also left a voicemail to express my gratitude and received a call from her super... read more

S. F. 

on BBB

8 years ago

I have been required to talk with customer service agents from Nationwide Energy Partners on a few occasions regarding account inquiries and payments. Further, I travel for work and have missed a couple of billing notifications. Not only did Jessie handle my questions in a prompt, professional and courteous manner on each occasion but she has gone above and beyond to assist and provide me with solutions. Today was no exception and when faced with a situation for which she needed approval, her manager Mindy was supportive, un... read more