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Nationwide Energy Partners

3.9
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About this business

Nationwide Energy Partners, NEP, is an innovative energy solutions company that partners with property owners to provide a higher level of detail and control over their electricity and/or water usage. NEP has proudly been serving multifamily property owners, managers, developers and their residents with innovative energy management solutions since 1999. Based in Columbus, Ohio, NEP partners with communities and the local host utilities to individually meter and accurately measure commodity consumption within each apartment ... read more

Location details

230 West St, Ste 150, Columbus, OH, 43215, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.91,215 reviews
5
763
4
132
3
37
2
20
1
263
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AVINASH's profile image
AVINASH 
7 years ago

I have just had one instance of dealing with their resident support team so far and they had exceptional service. I like the fact that I was able to do everything over email, they gave me clear instructions on how to waive the deposit. And once I followed everything, I asked them to verify, and boom they were able to do everything instantly. No calls involved, no confusion, and no hassle! I have just had one bill generated, I do feel that their rates could be a bit higher than what I am used to paying, but that's for later! 

Stephen D.'s profile image
Stephen D. 
7 years ago

I think your human assistants are Great? Your website is good except for the Street name which only accepts the house# Thsnks for your support 

Cynthia D.'s profile image
Cynthia D. 
7 years ago

Such an amazing experience. Prompt and professional. Kaydee was my Rep and she handled everything I needed with ease. 

Trista's profile image
Trista 
7 years ago

This is our first time using their service and the service was excellent. We set up the auto-pay in order to waive the deposit of $150 from the first bill, and they waived it right away even after we received the first bill. They couldn't add one more name onto the first generated bill, however, the customer support stepped out of her way to send me a copy of the account ledger, which served the purpose. We really appreciate their quick responses and excellent services. 

Travis B.'s profile image
Travis B. 
7 years ago

I have been using NEP for almost 2 years now, yes their prices are higher then comparable companies but when it comes down to the customer service they were fantastic. I was being threatened with shut off due to hard times and they helped me to get everything back on track and worked with me! Dan was a real pleasure to work with so thank you for everything Dan! 

Lisa's profile image
Lisa 
7 years ago

I would not recommend NEP to anyone. Through my apartment company, all tenets are forced to use NEP and I am trying to move out ASAP because of the crazy electric bill prices. My monthly bills are over $200+ a month (even if you turn your air off). Absolutely insane. I truly think this company is a scam and works with apartment companies to have super high rates. My friends pay around $60-$90 a month, and I pay around $215 a month and I use about the same (maybe even less) electricity and water then them. I highly recommend ... read more

N/A's profile image
7 years ago

The electric and water bills appear to be incredibly overpriced. Our bill went from being in the low 100's in the first month to being well above 150 after that 250-300 in the winter and we rarely run the heat. It just doesn't add up especially when you look at almost every review about this company is negative. I feel as if the BBB needs to look into this further than just what they have so far. 

R. J.'s profile image
R. J. 
7 years ago

Had a question about why my automatic payment didn't go through so I emailed their customer service team. I got a reply within 12 hours and it had exactly what I needed. I continued to email with the rep, Angel, over the course of the next 2 days. She was extremely prompt, professional and helpful. Definitely was a great experience. 

J. P.'s profile image
J. P. 
7 years ago

I have spoken with plenty of reps from Nationwide Energy Partners before and each time they have been amazing. Yesterday, I spoke with a rep by the name of Jessie and she went above and beyond for me and I absolutely appreciate her working with me not just for this situation but for a future plan as well and that really means a lot. That shows me that the company I do business with really cares and you don't get that with a lot of the other companies these days. So thank you so much Nationwide and thank you VERY VERY much to... read more

Frequently asked questions about Nationwide Energy Partners

How is Nationwide Energy Partners rated?

Nationwide Energy Partners has a 3.9 star rating with 1,215 reviews. 

When is Nationwide Energy Partners open?

Nationwide Energy Partners is open now. It will close at 6:00 p.m.