Nationwide Energy Partners

Mark M. 

on BBB

8 years ago

I got my first full month's water and sewer bill from Nationwide Energy Partners (NEP) today for my newly built two bedroom ranch style apartment in ******, Ohio. The water and sewer usage was $9.50 and then they tacked on a Customer Charge of $25.59 (this was not a late fee, deposit, etc) and an NEP Service Fee of $5.00 for a total bill of $40.09. When I called NEP the customer service rep told me that the $25.59 fee was set by the local utility provider, ***** Water. I then called ***** Water, who actually supplies our wat... read more

MK 

on BBB

8 years ago

NEP promptly responded to my email inquiry and were very cordial, while supplying all the information I requested. 

Latha K. 

on BBB

8 years ago

I wanted to share my experience with Nationwide customer service. Kaydee from customer service department really helped me for my billing issue and she was prompt to my emails and request. I really appreciate her work and help. 

Rebecca M. 

on BBB

8 years ago

I want to share a positive experience. I am a new customer and my first bill included a security deposit however they were willing to work with me to get it removed when I submitted a letter of credit from my past electric company. The representative Kaydee I worked with was very professional and kind and extremely prompt . Very great experience. 

Mari Lee Teti 

on BBB

8 years ago

NEP has been my energy service and multiple service provider for over 4 years, I've found the team to be extremely customer service oriented, professional and quick to resolve any billing related questions. Upon signing my lease in 2013, I was surprised that I could not choose an energy partner, but was told NEP was dedicated to our community. I am happy that was the case. The customer reps treat you like an individual - very responsive, helpful & friendly. I've probably spoken to Johnna more than any team member and she is ... read more

Faith F. 

on BBB

8 years ago

I recently moved and was rather confused about my bill. The lady I spoke with went over and above to resolve my issue. She was even able to tell me when I would receive my final bill and if I need to take more steps to close my account. I really enjoyed the service provided by this company. I've never had any issues with this company and if I could take them with to my new location I would. 

Erin S. 

on BBB

8 years ago

As a NEP customer I'm pleased to say the representatives are pleasant and professional. One representative in particular Johnna goes the extra mile and truly is a good example of how to administrate good customer service 

Dr. BENBELLA N. 

on BBB

8 years ago

I have been a long term customer of Nationwide Energy Partners, LLC for quite a number of years and I will honestly say to their staff, A JOD WELL DONE. THESE Customer Reps are the most courteous and professional people you would dream to meet. I will strongly recommend their services to any prospective clients or within the organization. Great Staff like MS. JOHNNA &, MS ANGEL HAVE BEEN TERRIFIC, VERY RECEPTIVE TO CUSTOMERS AND SHOW THEIR ABLITY TO LISTEN, MAKE PROFESSIONAL RESOLUTIONS TO ASSSIT CUSTOMER ,WITH EXCEPTIONAL L... read more

Melissa P. 

on BBB

8 years ago

I have read nothing and heard nothing but bad things about NEP, yet that is all you ever read on reviews about companies anymore. But I never once experienced any negative things about them. I moved into a 2 bedroom townhouse (2 stories with 1,400 square feet) and we were told that our utilities would run about $250 a month for 2 people. We thought that was high but we would deal. After getting our first bill, which was about $150 and the tempature was in the high 90s with 100% humidity, we were thinking that they didn't cal... read more