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Nationwide Energy Partners
- Home Services
- Columbus, OH
About this business
Nationwide Energy Partners, NEP, is an innovative energy solutions company that partners with property owners to provide a higher level of detail and control over their electricity and/or water usage. NEP has proudly been serving multifamily property owners, managers, developers and their residents with innovative energy management solutions since 1999. Based in Columbus, Ohio, NEP partners with communities and the local host utilities to individually meter and accurately measure commodity consumption within each apartment ... read more
Location details
230 West St, Ste 150, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have currently moved and now have NEP as my utility provider and so far so good. Customer service helped me right away and took care of my concern that day.
Business response:
Thank you for your feedback! We look forward to assisting you in any way we can in the future.
Johnna is a awesome worker and she is so helpful and kinda. Everyone at NEP is always so helpfully and kind . Never have had any issues with them working with my family in trying to get my bill paid and making arrangements. This company is awesome .
Business response:
Thank you very much for your feedback on ******. We are definitely lucky to have her on our team. Please let us know if there is anything we can do to assist you in the future.
I called to discuss my bill. Whitney is the customer service rep who helped me understand my bill. She was very courteous and knowledgeable.
Business response:
Thank you for your feedback on ********. I'm so glad she was able to help you in understanding your bill. We are here for you, so feel free to call any time!
I have just had one instance of dealing with their resident support team so far and they had exceptional service. I like the fact that I was able to do everything over email, they gave me clear instructions on how to waive the deposit. And once I followed everything, I asked them to verify, and boom they were able to do everything instantly. No calls involved, no confusion, and no hassle! I have just had one bill generated, I do feel that their rates could be a bit higher than what I am used to paying, but that's for later!
I think your human assistants are Great? Your website is good except for the Street name which only accepts the house# Thsnks for your support
Such an amazing experience. Prompt and professional. Kaydee was my Rep and she handled everything I needed with ease.
This is our first time using their service and the service was excellent. We set up the auto-pay in order to waive the deposit of $150 from the first bill, and they waived it right away even after we received the first bill. They couldn't add one more name onto the first generated bill, however, the customer support stepped out of her way to send me a copy of the account ledger, which served the purpose. We really appreciate their quick responses and excellent services.
I have been using NEP for almost 2 years now, yes their prices are higher then comparable companies but when it comes down to the customer service they were fantastic. I was being threatened with shut off due to hard times and they helped me to get everything back on track and worked with me! Dan was a real pleasure to work with so thank you for everything Dan!
I would not recommend NEP to anyone. Through my apartment company, all tenets are forced to use NEP and I am trying to move out ASAP because of the crazy electric bill prices. My monthly bills are over $200+ a month (even if you turn your air off). Absolutely insane. I truly think this company is a scam and works with apartment companies to have super high rates. My friends pay around $60-$90 a month, and I pay around $215 a month and I use about the same (maybe even less) electricity and water then them. I highly recommend ... read more
Frequently asked questions about Nationwide Energy Partners
How is Nationwide Energy Partners rated?
Nationwide Energy Partners has a 3.9 star rating with 1,220 reviews.
When is Nationwide Energy Partners open?
Nationwide Energy Partners is closed now. It will open on Monday at 8:00 a.m.