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Nationwide Energy Partners

3.9
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About this business

Nationwide Energy Partners, NEP, is an innovative energy solutions company that partners with property owners to provide a higher level of detail and control over their electricity and/or water usage. NEP has proudly been serving multifamily property owners, managers, developers and their residents with innovative energy management solutions since 1999. Based in Columbus, Ohio, NEP partners with communities and the local host utilities to individually meter and accurately measure commodity consumption within each apartment ... read more

Location details

230 West St, Ste 150, Columbus, OH, 43215, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.91,215 reviews
5
763
4
132
3
37
2
20
1
263
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Faith F.'s profile image
Faith F. 
6 years ago

I recently moved and was rather confused about my bill. The lady I spoke with went over and above to resolve my issue. She was even able to tell me when I would receive my final bill and if I need to take more steps to close my account. I really enjoyed the service provided by this company. I've never had any issues with this company and if I could take them with to my new location I would. 

Business response:

Thank you for your feedback, Love! So glad to hear Whittney was able to provide you with such great service! Have a great day! 

Erin S.'s profile image
Erin S. 
6 years ago

As a NEP customer I'm pleased to say the representatives are pleasant and professional. One representative in particular Johnna goes the extra mile and truly is a good example of how to administrate good customer service 

Business response:

Thank you very much for taking the time to give us some great feedback. So glad you've had great experiences with our team! 

Dr. BENBELLA N.'s profile image
Dr. BENBELLA N. 
6 years ago

I have been a long term customer of Nationwide Energy Partners, LLC for quite a number of years and I will honestly say to their staff, A JOD WELL DONE. THESE Customer Reps are the most courteous and professional people you would dream to meet. I will strongly recommend their services to any prospective clients or within the organization. Great Staff like MS. JOHNNA &, MS ANGEL HAVE BEEN TERRIFIC, VERY RECEPTIVE TO CUSTOMERS AND SHOW THEIR ABLITY TO LISTEN, MAKE PROFESSIONAL RESOLUTIONS TO ASSSIT CUSTOMER ,WITH EXCEPTIONAL L... read more

Business response:

Thank you for your very kind words, Dr. *****! We always enjoy speaking with you as well!! Have a great day! 

Melissa P.'s profile image
Melissa P. 
6 years ago

I have read nothing and heard nothing but bad things about NEP, yet that is all you ever read on reviews about companies anymore. But I never once experienced any negative things about them. I moved into a 2 bedroom townhouse (2 stories with 1,400 square feet) and we were told that our utilities would run about $250 a month for 2 people. We thought that was high but we would deal. After getting our first bill, which was about $150 and the tempature was in the high 90s with 100% humidity, we were thinking that they didn't cal... read more

Business response:

Thank you very much for taking the time to provide us feedback on your experience with our team and our company! I'm glad we have exceeded your expectations. Have a great day! 

Yvette T.'s profile image
Yvette T. 
6 years ago

I have been an Nationwide customer for a while now over the time I have gotten spoiled,I won't talk to anyone but this wonderful women that make me feel like my situation is the only one that matters,She caring ,patience, And ALWAYS TRYING to figure out a way to make my life that much easier,Ms.Johnna u Rock Nationwide is blessed to have u Thanks For all you do!! 

Business response:

Thank you for sharing your experience with Johnna. I am so glad you continue to have great experiences with our team! 

Amy M.'s profile image
Amy M. 
6 years ago

Very fast, courteous, thoughtful and helpful replies to my emails! 

Business response:

Thank you very much for your feedback! We are continuously striving to improve our resident experience and we appreciate the kind words. 

Terri's profile image
Terri 
6 years ago

I have currently moved and now have NEP as my utility provider and so far so good. Customer service helped me right away and took care of my concern that day. 

Business response:

Thank you for your feedback! We look forward to assisting you in any way we can in the future. 

Amber H.'s profile image
Amber H. 
6 years ago

Johnna is a awesome worker and she is so helpful and kinda. Everyone at NEP is always so helpfully and kind . Never have had any issues with them working with my family in trying to get my bill paid and making arrangements. This company is awesome . 

Business response:

Thank you very much for your feedback on ******. We are definitely lucky to have her on our team. Please let us know if there is anything we can do to assist you in the future. 

Angela T.'s profile image
Angela T. 
6 years ago

I called to discuss my bill. Whitney is the customer service rep who helped me understand my bill. She was very courteous and knowledgeable. 

Business response:

Thank you for your feedback on ********. I'm so glad she was able to help you in understanding your bill. We are here for you, so feel free to call any time! 

Frequently asked questions about Nationwide Energy Partners

How is Nationwide Energy Partners rated?

Nationwide Energy Partners has a 3.9 star rating with 1,215 reviews. 

When is Nationwide Energy Partners open?

Nationwide Energy Partners is open now. It will close at 6:00 p.m.