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Navien, Inc
- Electronics
- Irvine, CA
About this business
About Navien, Inc Navien products are available in the United States and Canada through a selected network of wholesale distributors. Since 2006, Navien, Inc. has become one of the fastest-growing companies in the home comfort sector in North America, providing high-efficiency tankless water heaters, combi-boilers, and boilers. Navien's products possess state-of-the-art technology, high efficiency, and reliable quality. Navien has achieved international recognition for its sophisticated engineering and robust designs. Bac... read more
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Avoid using their products! Zero tech support and parts that don't last. Had one of their authorized Navien Service Specialists out to look at our tankless unit, and they couldn't determine the issue. The tech proceeded to shit all over the company and it's products for the constant issues they have with the parts going bad. Add to it Navien's outsourced, barely English speaking tech support that refuses to answer questions. What a joke! 💩💩💩💩
Our water heater was installed on a new build just over a year ago and we haven't had hot water for 2 weeks. The plumber has been over countless times at this point, because they will only talk to him, and it's been a fight to try and get any help even then! I recently had a c section, can't take baths, dealing with kids and a baby and no hot water for 2 weeks! I have had to boil and haul water through the house just to clean and bathe which has been very detrimental to my health. I am absolutely disgusted at the complete la... read more
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The customer service for this company is beyond abysmal. I had issues with my brand-new water heater from the day it was installed. I spent almost two years troubleshooting the issue, having plumbers come in five times to replace different parts; some parts were replaced more than once and I still have issues. The company still refuses to replace the unit. The customer service department referred me to the technical support department to resolve the issue, but the technical support team can't help me because I am a homeowner... read more
I’ve been installing Navien Products for over 10 years and it’s by far the best products and customer service. I have Rinnia sales reps coming in my office all the time trying to get me to buy their products and I tell them the same thing every time. They can not compete with Navien and please not come back.
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Poor quality engineered products and even worse for support. Navien has deemed their water heaters and the combi boilers as NON-Serviceable units. Despite providing part numbers in their manuals. They REFUSED to provide gaskets to re-seal the burner to the heat ex-changer on a combi unit. Instead the want to sell you a replacement heat ex-changer that comes with the gaskets...(2 pieces). These are "Disposable" boilers/heaters that are prone to plugging up on the combustion side and are apparently not meant to be cleaned and ... read more
It's been two days without a call back for warranty.. worst customer service. Why does it take so long ? company should care more
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Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.3 star rating with 1,162 reviews.
When is Navien, Inc open?
Navien, Inc is closed now. It will open at 8:00 a.m.