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Navien, Inc
- Electronics
- Irvine, CA
About this business
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Avoid using their products! Zero tech support and parts that don't last. Had one of their authorized Navien Service Specialists out to look at our tankless unit, and they couldn't determine the issue. The tech proceeded to shit all over the company and it's products for the constant issues they have with the parts going bad. Add to it Navien's outsourced, barely English speaking tech support that refuses to answer questions. What a joke! 💩💩💩💩
Business response:
Brian, I'm sorry to hear about this. We'd like to hear more about your experience. Can you please call Customer Care at 800-519-8794 option 3. We are open Monday-Friday, 8-5 Pacific. It sounds like the company you reached out to needs a refresher training. But even if they can't figure it out on their own, our Technical Support team is here to support the contractor with troubleshooting and diagnosing the issue. The dispatcher you got is only there to screen calls and assign contractors to the correct queue, the dispatcher w... read more
Our water heater was installed on a new build just over a year ago and we haven't had hot water for 2 weeks. The plumber has been over countless times at this point, because they will only talk to him, and it's been a fight to try and get any help even then! I recently had a c section, can't take baths, dealing with kids and a baby and no hot water for 2 weeks! I have had to boil and haul water through the house just to clean and bathe which has been very detrimental to my health. I am absolutely disgusted at the complete la... read more
Business response:
I'm so sorry to hear about this. I realize this post was made over a month ago, I would hope the issue has been addressed by now. But can you please send me your unit serial number so I can look into this further and try to understand what was going on and why it took so long to address this issue? Please email me at CustomerCare@navien.com.
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The customer service for this company is beyond abysmal. I had issues with my brand-new water heater from the day it was installed. I spent almost two years troubleshooting the issue, having plumbers come in five times to replace different parts; some parts were replaced more than once and I still have issues. The company still refuses to replace the unit. The customer service department referred me to the technical support department to resolve the issue, but the technical support team can't help me because I am a homeowner... read more
Business response:
Thank you for your input. We apologize for the inconveniences you have experienced. I am looking into this issue now, and you will receive an email from us before end of day today.
RecommendedI’ve been installing Navien Products for over 10 years and it’s by far the best products and customer service. I have Rinnia sales reps coming in my office all the time trying to get me to buy their products and I tell them the same thing every time. They can not compete with Navien and please not come back.
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Poor quality engineered products and even worse for support. Navien has deemed their water heaters and the combi boilers as NON-Serviceable units. Despite providing part numbers in their manuals. They REFUSED to provide gaskets to re-seal the burner to the heat ex-changer on a combi unit. Instead the want to sell you a replacement heat ex-changer that comes with the gaskets...(2 pieces). These are "Disposable" boilers/heaters that are prone to plugging up on the combustion side and are apparently not meant to be cleaned and ... read more
Business response:
Flashpoint, I'm really sorry you feel that way. But I do need to correct some misinformation here. It's true we do not sell every single individual piece as a stand-alone piece. We sell parts that are pre-assembled for installation. I think that's true of most manufactures. Also, our manuals include instructions for the annual maintenance, because tankless units do need to be serviced on an annual basis to avoid the waterways from getting clogged. This is true of all tankless units. If you are looking to learn more about ta... read more
It's been two days without a call back for warranty.. worst customer service. Why does it take so long ? company should care more
Business response:
Nathalie, I'm so sorry. We always return voicemails at least twice a day, usually more. Can you please try us again? Customer Care is at 800-519-8794 option 3. We are open Monday-Friday, 8-5, Pacific time. We might have misheard your phone number in the message.
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Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.3 star rating with 1,165 reviews.
When is Navien, Inc open?
Navien, Inc is closed now. It will open tomorrow at 8:00 a.m.